H10 London Waterloo  

the staff on reception was unpleasant, the breakfast was not good, on the fllor was painting woks

Good location, Staff were very friendly. Food was excellent. I would recommend this hotel to my friends.

Good to have another alternative hotel close to the West End yet clean, friendly and value for money. The proximity of the Old Vic, Imax cinema, Imperial War Museaum, South Bank and Covent Garden means we had no need for the tube all weekend - and we arrive in town via Waterloo. A really good find and we will definitely become regulars. Excellent

Nice modern hotel. Good size rooms and nice dining area for breakfast.

It is a modern and very comfortable hotel with efficient staff and an inviting atmosphere. Breakfast was excellent. Only 10 mins walk from Waterloo Station.

Convenient location. Breakfast.

Bedrooms a bit small and spartan.

The location and overall design of the hotel led us to expect far better service than we received.The restaurant manager was just about the only one who actually smiled at us the entire time we were there.

The attitude of the front desk and the duty manager were, less than welcoming, queries were dismissed with less than full consideration. The waiters acted as though they were being forced to work! The bellman was quite happy to let us carry our cases into the room and then hung back afterwards...! When we called down to check out, we had to call down 4 times because the front desk was not answering the phone. We ended up having to leave the hotel earlier than planned to go to another hotel because we were not happy with the service! Sadly the difference was amazing- with just about everyone at out new-similarly priced hotel smiling all the time!

This is a very stylish hotel with good room facilities and I very much enjoyed the glass of cava as awelcome to h10. The staff were always friendly and nothing was too much trouble. This was my second stay and will definately stay again. Its take 4 minutes to walk to Lambeth North tube or 10 minutes to waterloo station also 10 minutes to westminister so very well situated for the main london attractions of houses of parliament, london eye to name but a few.

The breakfast, sauna and gym were excellent.

I wish you had a movie channel.

Comfortable room, welcoming staff, Very good breakfasts.

Bedroom, breakfast,helpful staff

I will be visiting London regularly but find the room rates too high

My stay was made 100% more comfortable by the wonderful Lady who works in the bar. I was in London for the first time and was alone and she made me feel extremely welcome and gave me a lot of pointers on where to go and what to do. She spoke many languages and was altogether a very lovely person. She is an absolute asset to your Hotel. Many thanks and I will hope to stay again in the near future

Convenient location, helpful staff, pleasant room clean,modern and liked the little extras like umbrella in room. Can't comment on restaurant, I didn't visit it.