H10 London Waterloo  

Very grateful that you could give me an early check in do that I could attend a business meeting on time Later check out was handy

I couldn't iron my own shirt, there was no iron of ironing board in the room Wifi was very poor on my IPad - certain apps kept timing out. I tried in my room and in the foyer and the signal strength was generally erratic

The very helpful porter/concierge arranged for me to freshen up in the gym after an early arrival - reception was no use. I asked twice for a quiet room and was given a noisy one. Once I complained the manager quickly found me a room at the back. Comfortable bed and pillows Modern and well maintained

Clueless reception staff! Standard rooms fairly small My note to housekeeping asking to replace water glasses which they had taken away the day before, went ignored. It's noisy. Buses go past this hoel every minute - you need to ask for a room at the back of the hotel I didn't feel comfortable walking to the hotel at night, once you get past Waterloo it feels quite isolated a meal in the restaurant was poor - a terribly overdone steak and vegetables and despite asking for no sauce, it came with it anyway.

The superior room we booked was really exceptional!

Nothing

Comfort

No drinking water in the gym

Good location close to Waterloo gives easy access to both the city and the West End for business or leisure. Good breakfast buffet. Modern, well-equipped comfortable rooms, good wi-fi.

Not enough staff at breakfast - eg I had to get my own tea/coffee a number of times having waited too long for service.

The room was small, and there were 2 single beds instead of a queen / king. It was very noisy, and there was no place for soap / shampoo in the shower!

The room and hotel was nicely presented, your staff in the restaurant were very good and there was an excellent choice of breakfast.

The room was not sound proof from the room next door. The occupant woke me at 2.00 am and then again at 4.30 am. I called your security at 4.30 due to the tv blaring from the room next door, they did deal with this swiftly. However, your reception staff were ill equipped to deal with a complaint and did not refer me to a manager. Your Reception staff also tried to charge again for the rooms that had been booked a paid for previously and it was obvious that they lacked the basic of training.

Modern, clean & comfortable. Friendly staff and good cocktails!

Nothing

Very disappointed with: broken lights x 2, Ipod docking not working, no refill of milk/tea, kettle leaking, one dressing gown despite being two guests, housekeeping knocking on door at 8am

This was the 2nd time my wife and I stayed at the H10 Waterloo and it is our hotel of choice when wanting accomodation in London.

There was nothing that did not meet our exp[ectations.

decor, ambience, staff, location

hoovering before 9am in the in morning on a Sunday, and one of the cleaners knocking on the door at about 9 when check out wasn't until 12.00. Not well organised, and the only hotel I've ever experienced that in

Reception staff and area. Welcome drink of sparkly wine was a nice touch. Room was clean, comfy with great views. We slept really well

The food was dreadful, for our evening meal. When we said we did not enjoy it the waiter said it was complicated?? Breakfast food was better, but the restaurant staff seemed disinterested and unsure of how to treat people in the restaurant, where we were shown a seat and nothing else.

Location Value Previous stays there always good Excellent breakfast

great location and great city view

Location is great . We stayed at Rooms with City View and it was simply marvelous . Breakfast is rather satisfactory . Clean .

Nothing.

Super convenient location and service 5' walking distance from waterloo. Nice design rooms

Very busy street even late at Night but then we are in the heart of the city

simplicity and calmness

need more milks for tea & coffee

This is a very good hotel's choice: few minutes from Waterloo underground station and around 10 minutes walking up to London Eye. The room is large and clean and hotel's staff presents a extremely warmth treatment during all the time we've spent there. I strongly recommend h10 Waterloo London!

Only a walk away from Waterloo. Clean and comfortable with good room facilities.

Told breakfast included but then said £17.50 each!

Top to bottom windows.

The beddings need to be re-vamped - lighter/puffier duvets & pillows. Bedsheets felt slightly over-used/washed. Expected to have a bathtub in a Deluxe Room!!

The food is excellent, the location is 10 mins walk from Waterloo station

Lovely welcome on check in. Nice decor, not at all "stuffy". Great views. Very good breakfast.

magnifying mirror in bathroom reading light by bed lovely choice at breakfast glass of cava on arrival!

noisy air con

The room was very nice, cozy and clean! The staff is lovely and very helpful. Breakfast was great and very well served/presented.

A couple of times someone entered into my room without knocking at the door and I did not request room service. Wierd!

Clean comfortable rooms, very good amenities,

The room service food wasn't great, and the price of the water in the mini bar was ridiculous