Best Western Victoria Palace  

The staff were very friendly, and so helpfull. The breakfast was wonderful. Great location.

This hotel was not the best value for money, for the price we paid the rooms were very small and a few of the lights did not work, or the heater in the bathroom.They were also missing simple things like 'do not disturb' signs for the door and extra blankets.We were not making much noise at all, but as the walls were so thin the people staying next door banged on the walls because we had the tv on, even though i woke up because of them snoring later in the night, not the most private hotel room because of this.

The locaation was good and the receptionists were very helpful.

Our room was in the basement, next to dining room so was very noisey early in the morning. The dining room staff were very very unpleasant it was obvious that they weren't happy in their work! The breakfasts were adequate but much to my husbands disgust there was no bacon on the three mornings we were there. We would not stay again nor would we recommend it to anyone. It certainly is not value for money.a

Location, it was about a 5 walk to Victoria station, 10-15 minute walk to buckingham Palace and Westminster Abbey, London Eye and the River Thames.

Room was a twin- very crampt. Seemed hot even with the window open.

The hotel is reasonably close to the Victoria Station, and also the Victoria Coach Station, the rooms were clean, there was WiFi, and a room safe.

very convenient to the sites in london friendly staff, reasonable rates, clean(towels a bit old) but overall a pleasant stay.

Someone had blown thier nose on one of the towels before hanging it up !! Also I was not too pleased at being in the basement of the annexe?

location

leaking airconditioning noisy room next to main hotel door. constant banging.

Main hotel has separate building accross the street and my room was on the 4th floor with no elevator :(

Good location, clean, nice breakfast. Very helpful staff

Rooms very small

The breakfast was very good, although the breakfast room itself was very cramped, with not much room to get round the many tables in there. I also liked the fact that the rooms were pretty up to date in terms of flatscreen tv and new(ish) shower.

My room was in a building completely separate from the main hotel, in fact it wasn't even in the same street. It just doesn't seem right, putting on my winter coat just to go for breakfast.

Very small room but good value for money for central london (breakfast £12.50 quite expensive)

Size of room

Not the first visit to this hotel and it won't be the last, location is great for Victoria coach and rail station, no bar so not a place to stay if you want to socialise at night but there are plenty of Pubs in the area if needed (we were with a group of old servicemen so did need to!!) reception was helpfull, room warm in winter. Always clean, just right for shopping and sightseeing only a stones throw from Buckingham Palace.

Excellent price, rooms cleaned daily, not too far from Victoria Station, good value for money. Tea & coffee makers in the room, flatscreen tv with plenty of channels, roomy shower.

Some staff are polite but a majority don't say as much as hello to you and make you feel like any question you have is a bother to them. No fridge in the room, which becomes a problem during longer stays. No air- conditioning -- room is a bit stuffy and very warm. The only option is to open the window but even that doesn't work some of the time. Walls are paper-thin and you can hear everything your neighbours are doing and saying. The hotel, while somewhat close to Victoria Station, is still about a 15-20 minute walk away depending on traffic, which is occasionally inconvenient.