Hanover Hotel Victoria  

It was clean and a good value for money hotel. Easy access to a lot of tourist locations in london. Nice hot water. Warm rooms.

The Staff were not particularly friendly and only spoke when asked a question. Breakfast was minimal. We had a room 5 floors up and there was no lift and no offer to help with luggage. Tv was not available to watch as it said no signal.

We stayed in the quad room which was clean, plenty of room & had good basic facilities - tea/coffee, hairdryer. The breakfast offered cereal, croissant, juice, tea & two helpings of toast. The communal areas looked to have just been decorated and the 24 hour reception was great for our late check-in.

The single bed in the quad room was not the most comfortable with a much used mattress.

I wanted a decent room for a decent price. That's what I got. It had a bed, a door lock, a shower, a toilet, breakfast, and 24 hour staff. That was all I needed.

Old plumbing made it hard to shower on the 4th floor.

It was close to all of the main attractions in London and had easy access to Victoria station to allow a wider variation in travel.

The room I was given was in the basement and so very close to the breakfast area. We were awakened at 7am with the set up of the room and heard every movement of every chair and lots of chatter between the staff. The boiler was also outside of the window which was very noisy too.

No lift, dirty, dirty and smelly bed covers and blankets. Unreliable staff, unsecure room, eventhough I had ask the room cleaner not to disturb, but she did burst into the room without warning, I mean any memeber of satff could come to your room at anytime as they wish. The windows have a vey unsecure lock, the balcony is shared with a room next to you, dirty walls, chipped mugs that could cut your lips, dirty old beds. I have taken some pictures from the room wich I have sent to the booking.com , I hope they are suspended from this website.

The manager and the entire staff were very good and friendly.They are always available for any assistance. Needed. The reception I received was above my expectation.

The excellent service received from the staff overides the negative experience I had during my stay.

Location and price staff were helpful

Convenient location, close to Victoria station.

I was situated on the top floor of the hotel and with no lift facility had to make repeated journey's to my room via several flights of stairs. The room entry card was temperamental and on one occasion I was forced to go back down to the ground floor reception to report my problem. Also the breakfast area was cramped and chaotic.

Although the room and ensuite were the usual London squeezy, with nowhere to put suitcases other than on the floor, it and the continental breakfast was all we needed for five nights after a chair was provided on request. Now a word of warning about hiring motor cars. Read the terms and conditions very very carefully before hiring a car from Budget rent a car. Budget hire was by far the most expensive hire we have ever encountered in the world.

Charming building with excellent staff in a very prettyv area and extremely good value for money

Good service room and good breakfast. The best choice for this money in the London centre.

Good.

The breakfast included was just great. The proximity to Victoria R'way/metro station makes it a great location. We found it just right for our arrival in London from o/seas - good base.

The hotel is in Central London just five minutes walk from trains, tubes and buses. The hotel staff were helpful with all our needs. The rooms are all comfortable exceptionally clean and warm.