Novotel Cardiff Centre  

We stayed at Novotel Cardiff when we went to watch a gig at the cia. We were very impressed by the style and layout of the hotel from the minute we walked in. The staff are second to none, very helpful and polite and always have a smile on their face, which is a lot more than can be said about many of the other places we have stayed. The executive room was nice and spacious, with a coffee machine, Ipod dock and lovely bathroom. The carpet was a bit tired and let the room down somewhat, but not the end of the world. The mini bar was very expensive. £2.50 for a small bottle of water or £3.50 for a small can of beer (50p in Sainsburys), but that said, it was lovely to have all of the space and be able to wonder down to the spa anytime you felt like it. Very good for a weekend break.

The little extras seemed very over priced. Breakfast was £16.95 and the mini bar was very unrealistic.

It took 15 mins to check out ,for the price we paid thought breakfast should have been included also parking.

Big, bright airy rooms. Possibly too sparse with regards to not enough furniture in the room to give it the complete feel of comfort. But the bed was comfortable and the shower was powerful. Good lighting in the bathroom. Room service was prompt and food was excellent.

Having to pay for the car park despite having spent the night there. Also wifi wasn't free within the rooms and you had to set it via Orange and load up your credit card details. Waste of time especially as I was there on business and simply wanted to start working.

Lovely clean room. Had inclusive tv and Internet . Allowed to check out at 5pm on following day was a superb bonus ( well done Novotel! ). Staff were wonderful and a lovely fresh buffet breakfast after the night out served until midday was spot on!

Unable to fault at all!

Friendly atmosphere, good food and very reasonably priced

The staff were first class, very good at their jobs. The facilities were to a high standard.

Excellent staff, good gym and pool.

Location good because it is walkable to both city centre and bay area but this does mean that it's not that close to either. Not a particularly pleasant walk out in the evenings.

Friendly helpful staff. Close to city centre.

Hotel basically easy access t town and Bay. Spa facilities very good for short btrak. Well done. Room huge.

Seperate toilet in Executive room.

It's location for the water centre and ice rink is perfect.

Chef needs to remember that food needs to be served hot. It should not be the main part of the meal be scolding hot and the vegetables that accompany the main dish be luke warm. Sofa beds could be a little more comfortable and have a thicker mattress.

The check in staff were very helpful, happy and polite.

Reception manager although not in anyway rude was certainly much less enthusiastic than his staff, perhaps a new year hang over...

Very impressed with the welcome from the receptionist. We thought the pool and fitness area were of a high quality for a hotel. The location made walking into town very easy.