Hinckley Island Hotel  

Service is excellent

The hotel is in a very good location. When we arrived the check in was easy but there was no one to help with cases. The room was really good. Well decorated, light and airy, good temp control, but most impresive was the size. Two double beds and still enough room for ten year old to run around! Bathroom was also very clean with nice towels.We used the swimming pool and gym which was also nice. The gym is a little dated but still usable.Changing rooms and showers need updating. The bar areas are very nice and staff very helpful. Breakfast has good variety and was hot and cold as needed. For fruity people there isa really good choice of VERY fresh fruit.

1) no one to help with cases. 2) At breakfast we need a table for 7 but waitress insisted on a table of 6 with a chair at the end.3) pool changing rooms and showers are not clean and the whole area is too wet. 4) We left the label on the door for the room to made up and the tea/coffee bits were re-filled but the beds were not made.5) i wanted to share photo of my lap top on the tv. i had hdmi cabel. the tv had the input but the remote could not pick the channel.i called the house keeping who tried but in the end said it was a standard remote. Later i went to my sister room and she had a diferent remote and i could pick the hdmi option however it was too late. I would excpect a hotel with conf facility to be able to deal with this.

comfortable with good refreshment facilities

Stayed there many times and will so again

Difficulty in getting a good price. Gave up with your web page/phone and booked cheaper through agent.

Over priced wines

All of the staff including reception, restaurant, Leisure and room servicing were very friendly and helpful. The Restaurant and Leisure facilities were also excellent. Strolls around the Grounds and lake were very pleasant and relaxing, The interior and exterior of the Hotel including the grounds were clean and tidy and in good order.

Nothing to dislike, however during each day of my stay, the hotel hosted 2 corporate events in their meeting rooms and when arriving back early evening, availble parking spaces were at the far end of the car park and there was a lot of hustle and bustle in the areas around reception also the bars were crowed. Although this did not impact at all on my stay, it is something that other travellers may experience and may like to be aware of.

Friendly helpful staff. Decent room. Smart public areas.

Food in bar was expensive and pretty average quality.

The Hotel its self was a really nice looking place and inside was clean and very nice

The staff in certain areas could do with more training, in the restaurant a young girl served us and just didnt seem to know anything about the dinners when asked and had to keep going and asking. On Check out our bill was incorrect BUt the girl on reception didnt apologise for the errors or anything and actually made us feel that she didnt believe us. Her attitude needed to changed. The bar areas were really busy yet there was only 1 person serving behing the bar, the wait was rediculours for a 4* hotel, we have stayed in many 4 Star hotels and this in our opinion was the worse and really didnt warrant 4 Stars

The staff are very friendly and helpful. No problem with our daughter and grandson (2 years old), who live nearby, coming to breakfast. Wide choice for breakfast.

The webb booking was easy to use and there were no problems on arriving at the reception desk.

Clean comfortable hotel providing value for money

I made a specific request about my room, which given the last minute nature of the booking, it was not surprising that the hotel couldn't satisfy the request, however there was no mention of the request at all, as if I'd never made it or it had even been acknowledged which was annoying.

Everything