De Vere Venues Harben House  

Rooms are very small and in need of re-furbishment.

Location suited my needs. The shower was powerful.

Took a long time to book out

Not a great deal ............

Sauna

Room to small and to hot.

Location was good

Room was grubby. jacuzzi was clearly not maintain to correct hygiene levels. Combined chlorine levels far to high. sauna was not good it looked burnt and smelt burnt.

Great English breakfast that can be build from your most favorite ingredients, staff at breakfast been so attentive and helpful.

The entrance to reception is so difficult to find especially if you arrived at night and it was your first time - signs "reception" exists but not lighted and small and because of that invisible at night time. Very untidy bathroom looked like, with yellowish bottom of curtain and black stains in the corner of bathtub (looks like mold's). Besides that the water tap of bathtub was leaking and shower hose was sprinkling - real challenge to have a shower. And it is I understood morning that this hotel is De Vere Hospitality Academy - there is a lot to show to students what should not be in the room.

Nice and clean, comfortable room, excellent breakfast, some staff were very helpful I asked to have a bright reading lamp in my room and one was waiting for me - that was nice. Supper was good. Leisure facilities - didn't have time to use, and only saw part of, probably OK but small.

The layout upstairs is confusing, and that is not helped by having a group of photos which are repeated every 20 feet!. That is completely barmy, and unimaginative and makes the hotel feel characterless which it is. It has absolutely no personality. Signage is poor. One lift does not go to the ground floor but there is no sign that tells you that. No details of meal times in my bedroom. Lack of information and poor signage for the leisure facilities, which I came across by accident but couldn't work out where the entrance was. If you are walking to the hotel finding the entrance is not easy. It is right around the back, although there is a welcoming sign at the front!

friendly staff

walls to rooms too thin - could hear person in next room plugging in kettle

Not alot! - The price!

Room 245 - bathroom was very old and dated! Grime everywear!!!

Once you find the entrance to the car park, it is straightforward, convenient and efficient for a business traveller needing the basics of a comfortable unpretentious room and good breakfast. Excellent location for startung off eastwards in the morning as you are past all the potential congestion and away on relatively quiet roads. Splendid value if you get the cheapest offer.

Too hot overnight - admittedly in a mild period in December, but I had to open the windows and then get outside noise. Not a serious problem.

Room Service food is excellent quality and presented beautifully and they have no expectation of a tip.

Bathroom is looking tired, could do with a refresh of equipment.

When you have a shower the water floods the toilet floor which you then have to mop up with a towel