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Thistle Poole

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Score from 318 reviews Good 7.9/10

Newest reviews for Harbour Heights Hotel

  • Trish
      United Kingdom
    28 August 2014

    I have to say that the staff were very friendly and nothing was too much trouble the beds were extremely comfortable it was just a shame that the weather was not accommodating so we could utilise the outside space !

    I can't think of anything but the weather !!

    9.2

  • Suzanne
      United Kingdom
    25 August 2014

    I stayed at this hotel for two nights in at the start of August. The hotel location was excellent. Every member of staff I encountered was polite and helpful. The breakfast offered great choice and was of a good quality and the fee for room service was very reasonable. The decor of the room itself was a little dated but the bathroom was well equipped and the view from the room and balcony were better than I have had in any hotel anywhere. I am happy to recommend this hotel

    There was nothing I didn't like.

    8.8

  • Justin
      United Kingdom
    25 August 2014

    The location was excellent as were the staff as they were always on hand to help. The bed was comfortable and the room was very clean. Breakfast was excellent too and kept us going right through til dinner.

    8.8

  • Mandy
      United Kingdom
    24 August 2014

    Fabulous setting amazing views

    9.2

  • Andrew
      United Kingdom
    16 August 2014

    Great view, excellent food in the restaurant. Quiet and comfortable.

    8.3

  • David
      United Kingdom
    13 August 2014

    The bedroom had stunning views. The verandah was perfect for enjoying a relaxing drink - daytime and nightime. The staff were efficient and very friendly.

    The wine list and bar prices were a bit on the high side but I guess you pay a premium for the location.

    9.6

  • Lee
      United Kingdom
    12 August 2014

    Well-appointed room with aircon and opening windows. Excellent and spacious lounge and outside terrace. Good service and excellent cuisine

    9.6

  • Graham
      United Kingdom
    10 August 2014

    The view from the balcony is first class.

    Would prefer king size bed.

    7.5

  • Anonymous
      United Kingdom
    7 August 2014

    everything

    the exterior needs a bit of spruce up, paint work looking a little tired.

    10

  • Anonymous
      United Kingdom
    5 August 2014

    View from bedroom was lovely Breakfast excellent.

    No mini bar facilities. No tissues in bathroom. Some staff not friendly. Ordered room service and it never arrived on Saturday evening.

    6.3

  • Mike
      United Kingdom
    3 August 2014

    Some excellent staff...some staff need courtesy training. Views astounding. Second year of odd rules regarding where you can sit outside

    Scruffy exterior. Service areas grubby and obvious at entrance. Creaking floorboards, thin walls, all room doors close noisily at night.

    7.5

  • Paul
      United Kingdom
    1 August 2014

    Location, use of facilities at all FJB hotels, the fabulous terrace and view. This is the best hotel in the group. The room was nice with a great view.

    Some of the restaurant staff could do with happy lessons. Not the most welcoming bunch. Had a 45 minute wait for a straightforward meal.

    8.3

  • Brigid
      United Kingdom
    30 July 2014

    Location, amenities, efficient and friendly, helpful staff.

    10

  • Ann
      United Kingdom
    27 July 2014

    The room & the view. We were only there overnight.

    Dining room service at breakfast was a bit hit and miss, as was the service on the terrace a little later. Parking a bit difficult.

    8.8

  • Derek
      United Kingdom
    25 July 2014

    The terrace is fantastic , and the staff were excellent , first class service

    The rooms were rather small and the mattress was too soft for our liking

    7.9

  • Roger
      United Kingdom
    21 July 2014

    Views from room and the restaurant over Poole Harbour and Sandbanks fabulous

    Service somewhat haphazard

    7.1

  • Anonymous
      United Kingdom
    15 July 2014

    The loction and views were amazing, the rooms was superb overlooking the harbour - definately worth the difference. Dinner again superb

    nothing really - did not realise we could use the facilities at sister hotels hoping to watch the world cup final however no central tv - never mind.

    9.2

  • Angela
      United Kingdom
    15 July 2014

    Comfortable beds and tastefully furnished room witha a wonderful view across the harbour. Breakfast was good with plenty to choose from, and the terrace bar area was a lovely feature. Would definitely recommend, and would come again.

    Maybe lighter weight duvet's for the summer months - ours was extremely hot which made sleeping uncomfortable, perhaps the hotel could do some research into what people prefer!

    9.6

  • Susan
      United Kingdom
    13 July 2014

    Beautiful view from room. Loved the position of the hotel in a beautiful area. As we didn't have a car the bus was on our doorstep. Great place will visit again hopefully next year.

    Appeared to be a little rushed one breakfast, when I hadn't finished my first (fruit) and had to moved it to take my cooked breakfast and I nearly dropped the plate as it was so hot but both other days were ok.

    9.2

  • Andrew
      United Kingdom
    11 July 2014

    Nice staff, good breakfast

    Small room

    7.1

  • Donna
      United Kingdom
    9 July 2014

    The views are wonderful Very helpful staff Our room was spacious and very comfortable

    Car park is limited

    9.6

  • Anonymous
      United Kingdom
    8 July 2014

    Location

    Reluctant to move our car from the car park as their was no guarantee for the car parking space

    8.8

  • Arthur
      United Kingdom
    6 July 2014

    the food was great

    Nothing to dislike

    9.6

  • Donna
      United Kingdom
    6 July 2014

    Fabulous location ... Rooms wonderful Very Helpful Staff .. Connor on the front desk is a star employee !!

    Parking is difficult (car park not big enough )

    9.6

  • Ira
      United Kingdom
    5 July 2014

    Sea facing room, wonderful views of Brownsea Island. Very nice restaurant and excellent dinner was had. Lovely breakfast choice, well presented and cooked.

    9.2

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