The Harte & Garter Hotel & Spa  

Position in the centre of the town very convenient.

Noisy, no air-conditioning in the room and staff poor.

Its position in the centre of town with instant access to every amenity. Very comfortablle and welcoming.

No parking.

My room on the 4th floor was unusually spacious with a view right into the castle grounds. The decor was beautifully sophisticated with a touch of whimsy. The staff was very pleasant, empathetic, and very accommodating. The room (King bed by the way) and bathroom were spotless. My dinner in their Tower Restaurant was delicious and the wait staff people were fabulous. I asked for the coolest spot, since it had been a rather hot day, and I could feel a slight cool breeze from the AC. Perfect. Also, the waiter told me exactly how long I'd been waiting for my dinner, during which I was happily winding down with my wine and guidebook, and so my 2nd glass of wine would be free. Ask for room 408.

These items were only slight inconveniences. The elevator wasn't working from the 3rd to the 4th floor, which was OK except for luggage handling. The staff was very helpful with this problem. I think that there was a switch on the wall just outside the bathroom for turning on and off the water heater, which wasn't labeled. One beside it turned out to be for the heated towel bar rack. Within about 20 minutes I had hot water again. The climate control for the HVAC was down close to the floor on the side of the unit in a dark corner, so nimble knees and a flashlight were needed. Really, these are minor things one should expect when away from home.

Very good location & very nice staff

The only good thing about this hotel is the location.

As a hotel and spa you would think you can at least use the pool as part of your stay but you had to pay £15 to get in! Although the hotel's occupancy was obviously less than 40%, they stuck us in a weird shaped corner room with no view whatsoever. They were helpful enough to move us when we complained that the heated towel rail was not working and the room was too cold. They moved us just one room across the corrideor which was much bigger and had a castle view - what were you saving it for?? Service was not good at all - we were told to "move you stuff between 2 rooms and pop the key downstairs when you're done" - really? 4 star hotel service? Not even offer to help? The bed was the most uncomfortable bed I have ever experiences, we both had bad backs by the end of the weekend. Shower was weird - good power but only comes out in a big circle, so actually no water is available for you if you're just standing in the shower, and the water just goes everywhere. I definitely wouldn't stay there again as Windsor isn't that big anyway so if you are a few more mins away from the Castle it's not the end of the world.

Good location in central Windsor. Nice room.

No parking. Most staff spoke English as a second language which made communication difficult,

The spa was closed on a Sunday and Monday!!

Really good Great views of the Windsor Castle. Close to everything. Staff were lovely

Hot water in shower took about 10 or more minutes to come through. the parking was a long way away. you have to use the local railway station parking which is not secure at all or the local shopping centre parking. Other than that it was great

I feel the room was very poor for the price

The four poster bed was amazing, Large and well decorated - the bathroom was really nice, very clean and tidy. Spacious bathroom.

As I wanted my getaway to be something really special, I chose to pay a lot of money for one night. However, we were put on the first floor. The castle view was great, but for a luxury room for that price, I'd have thought we'd have been put on the top floors. Also, the room was really noisy - probably because of the listed windows perhaps, but the noise from the street made it really hard to get good sleep. Unfortunately.

The staff at this hotel was unfailingly polite and helpful. My room was spotlessly clean as was the rest of the hotel. My only complaint is that the beds are not terribly comfortable. But that was only a small problem considering the fantastic location and outstanding service of this hotel.

As I mentioned before, the beds were not especially comfortable...but not at all impossible on which to sleep!

Location is phenomenal