De Vere Venues Hartsfield Manor  

The manor was lovely to look at, as were the grounds.

The room we had been allocated was tiny, it was basically a single. The walls were dirty and there were lumps of plaster missing. We then requested another which was in Charlwood. It was the same, the only difference being that the bed was not shoved against the wall. I actually have pictures which I intend to put on trip advisor to encourage people not to stay. The carpet was stained, the walls were filthy, the dressing table glass had stains and finger marks all over it, even the mugs for tea and coffer had stains in them. The list of complaint is endless. Not a very nice experience. The Charlwood to me was more like old staff quarters.

Rural, pleasant, very clean above average for this type of accommodation.

There was absolutely nothing wrong with the facilities but for me the bed was too soft and on the small side. Fine for a young couple but at out stage in life we're both generously built for comfort not speed!

I got a great deal for £19 a night and at such a wonderful hotel set in nice grounds. Rooms were very comfy and well decorated.

The pillows were too soft. The walls are thin and could here the couple next door talking.

The staff were very friendly and it was in a beautiful setting.

The bed was right next to a wall making it feel very cramped and the bedroom was seemed very small. The rooms were not sound proofed enough so every time somebody walked past your room you could clearly hear every word they were saying as if they were in the room. This could be because we were in the annex and the first room along the corridor. The cooked breakfast was not hot and the serving plates were cold although the selection of food was very good.

The cleanliness, the staff politeness and the comfort

I loved d comfort and peace

Its location is very discouraging and eerie. It bothered me that I didn't have easy access to transportation also travelling to and fro the hotel was a frightening experience. Only if I mobility isn't a problem will I recommend this hotel.

Nice business model

Sometimes forgot things for room

I liked the quite of the area, good bed , warm room , good breakfast,

I liked its location and its rural feel.

Our room was located at the end of the drive in the lodge and we had to walk a distance to get to breakfast.

When I arrived, the hotel had no record of my booking

My family and I stayed there from 9th october to 1th october and we found the area in which it is situated very peaceful and quiet, the breakfasts were first class and the staff were found to be very polite and courteous at all times.

My family and I were in the charlwood building and to me it seemed to be like staying in a building that was more suited to being an office block because of its style, we were,nt given a choice of whether we could stay in the manor or the lodge and it would have been nice tobe given that option, and at the time it was,nt that busy and at the time of booking it did,nt say we would be put in the other rooms, I think when you are staying in the charlwood building you should charge a different rate to that of the manor because its not as nice as the manor itself and therefore I think me and my family were a bit over charged for the rooms we had booked especially as it could have been raining and we had to walk across to the manor for meals, we were down there for a family funeral and this was the only thing that really spoilt it for us as we were expecting to stay in the manor itself and that would have made it a bit more pleasant for all of us. I have since looked up the prices for hartsfield manor and the prices are the same for all your rooms E.G. manor, lodge and charlwood building, it would be nice if we could have a rebate considering as the manor is a lot more attractive than were we stayed.

Everything was brilliant, room service, decor, the way the hotel was set up.

Room was slightly damp (We were in an annex room)

Everything was superb, the staff at the Hotel treat you very kindly. Dinner at the Terrace Restaurant was beautiful. My steak came exactly to order and dessert was just as delicious. Room Service was fast and they were very co-operative, delivering my personal request even though it wasn't on the menu.