Hatton Court Hotel  

We have stayed at the hotel about 6 times over the last few years and have always been very happy and satisfied, however, on this visit our first Room No. 1 was cold, the rad, did not work, there was a very ugly stain on the carpet and the room looked a bit shabby and in need of redecoration. We were moved to Room 6 which was fine but did not have your usual edge. The staff did their best but seemed very tired, overworked and not enough of them. This also showed in the quality of the food which was not up to your usual standard.

The location was perfect for us and although there was a marque in the grounds holding a very large party, we were put on the 2nd floor (east wing room 52) and we didn't hear a thing. The room was nice, the dining room was lovely with fantastic views and the breakfast and service was superb, the choice was excellent. We will definitely stop there again when we are in the area next time.

The food was excellent. The staff were very good. Breakfast provided a very wide choice of food and the service was fine. Our room was quite big and comfortable.

Service at dinner was abysmal - 45 minutes for the main course to arrive. Vegetables were very frugal, more symbolic than nutritional. On the Saturday night there was a large party and I think that took all the attention of the kitchen - hence the delays - though, on reflection, service was nearly as slow on the Friday.. Our sleep was disturbed for an hour or so by loud music. The bathroom had no extractor fan and the secondary-glazed window was high over the bath and hard to open for anyone under six feet tall. The shower unit was falling to bits and adjusting the temperature of the water was a pain.

Large comfortable room. Nice building. Countryside walks nearby.

Suspicious atmosphere. Had to sign on a paper with with my credit card number on it right on reception, and to sign on a breakfast bill before our orders were taken.

The rooms were attractive, clean and comfortable and our two day stay was very good value.

the bar meals on the first evening were not quite as described and wee not as tasty as I expected for the standard of hotel.

The hotel is a beautiful old building set in the country with a fabulous veiw across the city of Gloucester and the Severn Valley. The staff were very friendly and helpful, the room very comfortable and the food first class.

Nice building, but we were in annexe

1) Poor service, under staffed. 2) expensive evening meal of below average quality & quantity

The overall look of the hotel

Attitude & quality of service

Tired decor Cleanliness of

We liked the location of the hotel. It was very calm and peaceful. We also liked the cleaniness of the rooms and the staff were very helpful and polite.

We really enjoyed our stay but our only advice is to have some kind of entertainment in the hotel.

Good location but not the easiest to find

When I arrived the luxury room that I had booked through booking.com with a reference number wasn't recognised and the room was taken. They gave me and my wife the only other room they had available which was on the top floor in an Annex with 2 flights of stairs. The room was okay but not what we had booked or hoped for.

The Hotel was beautiful and set in a fantastic location, the staff were very polite, pleasent and helpful. Our room was perfect, very comfy and complete with all the amenities you could need. The food in the resturant was gorgeous, one of the best meals we've had in a long time.

My only slight negative was that the shower was not very powerful and it was hard to get it to an adequate temperature.