Hawkwell House Hotel

The area where the Christmas tree was with the fire and the area we ate breakfast. The bed, which is a tempur mattress. Also the setting is very pleasant and the hotel is ususally nice and quiet.

The bathroom was very tired and this did not matter, because it was clean, but the shower was old and hard to operate and control and ended up with water going on the floor. This has happened before. We then have to mop it up.

The staff were very friendly and helpful and bar prices were reasonable. The locaton was good as it was near to bus stops for the city and the cab fare from the city centre after a night out was affordable.

The bathroom wasn't as clean as I would have liked. There were hairs on the floor and in the bath. Some of the soft furnishngs in the room were a litttle worse for wear.

The staff were excellent, really helpful and pleasant. They are this hotel's big asset. It needs refurbishing.

The bathroom was truly awful

Found the beds really comfortable and the food in the restuarant first class.

We were upgraded to a much nicer room at no extra expense and with no fuss at all

Nice and friendly staff. Price was good -- cheapest compared to most hotels in Oxford. Hotel situated in a quiet area, 10 minutes bus journey to city centre (£1.80 single).

Elm House has a nice and contemporary style. However, I recommend guests to check carefully upon arrival at hotel rooms. They have had theft in the Elm House not long ago. Besides, the room that I was previously put into (Rm. 412) has a massive gap underneath the door. It really was massive! Besides, they don't have lockers facilities inside all the rooms. So safety at the Elm House is an issue. Be very careful. Request to stay at the main building if possible.

The food was excellent with quick, courteous service and the beds were extremely comfortable as in all the reviews I read before booking.

Checkout experience not good - very slow with only one person trying to check out numerous guests as well as answer the telephone whilst his superior was visible just next door looking at a computer screen

The rooms were very clean and well layed out. It made us really feel like we had left home behind, in a comforting way. The breakfast was very tasty and filling; even better was the fact that this was included in the price!

The rooms were quite warm, and became almost muggy when someone had had a shower. It is also a little far from the city centre for people without a car; it cost us an average of £8 on each taxi journey to and from the hotel.

Friendliness of all the staff, always happy to help guests. Nice location to the city.

The friendly staff and the quiet location made this an ideal place for a visit to Oxford.

Service was very good, room was very comfortable, breakfast was excellent and cooked to order. Dining room light, bright and airy. A good bar area and plenty of areas to sit and relax.

The hotel is very tired and the staff were not welcoming on our arrival. They failed to look at our booking form at to the request that a cot materess was required for our 3 year old. we were made to feel that we had tried to hide her presence until I pointed out not only that I written I had also phoned. Once they acknowledged this a cot was put in the room minus proper sheeting and cover. We were not made to feel welcome.