Heath Cottage Hotel & Restaurant  

The staff and owners were brilliant.

The location was good as it was only a mile from my training venue.

Shower gel wasn't replaced each day. I used my own after first day. Tired and weak shower units. Bathrooms need updating. No lifts or help up stairs to room.

Very pleasant staff good breakfast and comfortable room. All you need really!

Lovely comfy bed. Great breakfast and polite and helpful staff.

friendly staff, warm clean comfortable room, good breakfast, plentiful parking

Very friendly staff, cosy room with very little noise. Excellent food!

A good location to get to my business meeting.

Breakfast got be improved,E.g yogurts instead just Rice type more various fruits.

I thought this was a very well run hotel the service was excellent the staff all new my name and they could not have been more helpful the food was of a good quality and the breakfast staff were very relaxed and helpful Would I go back yes I would in fact I have rebooked for next week, the location is ideal just outside the busy town centre and I am looking forward to returning I would strongly recommend this hotel as it is good value for money with friendly efficient service Ken From Sussex

The restaurant food was good The towels were a generous size The bedroom was clean

Difficult to get anyone to answer the bell on arrival for booking in Staff confused and left guests waiting for considerable time before taking orders. Very noisy gathering ongoing which made guests feel uncomfortable and staff did not resolve this. A radiator over the bath which was odd. Fan in bathroom didn't work so no way of reducing steam. Shower was difficult to use and I couldn't turn if off properly! Bathroom had mould- not surprised since you can't clear it of steam. Wouldn't stay here again. Not comfortable for a solo traveller

The location and parking facilities. Some of the staff were very helpful and approachable. Breakfast was good.

The carpets were being cleaned whilst we were there, we did not go into the bar on the second evening as we felt we were in the staff's way. Similarly the dining room was being set up for a Round Table function and guests were being squeezed into a small area of the dining room for breakfast.

Convenient, good staff and cost effective.

The service in the restaurant was poor. They put me in a room with another function going on, did not offer me a table in the main restaurant. Service very slow and the waiting staff gave a poor service, kept you waiting and you had to go up to the bar to get service, and to order your desserts. Did not appear to be interested in your needs felt like a naughty boy put in a corner away from everyone else They could inprove their customer skills Would recommend the hotel to sleep in but not the restaurant

The timing of breakfast was crucial to us, and this was served efficiently, allowing us to get to our conference on time both days.