Heathlands Hotel

lage, grüner garten

veraltet, pool nicht aktiviert, sauberkeit mau, frühstückspersonal zum teil unmotiviert und unfreundlich, kreditkartenabbuchung vorgenommen, ohne uns vorher zu fragen, direkt bei anreise

Die Budget Family Rooms können nicht genutzt werden (sehr veraltete Badezimmer, dünne Wände, Zimmer über der Küche - ständiger Küchengeruch). Zum Glück war schönes Wetter, sodass wir viel Zeit in Bournemouth und Umgebung verbringen konnten. Nicht weiter zu empfehlen! Eine Zumutung!!!

zentrale Lage in Strandnähe. Strand und Zetrum fußläufig gut zu erreichen.

Das Hotel hat den etwas heruntergekommenden Charme vergangener Jahre.

Das Personal war sehr freundlich, der Swimmingpool angenehm warm, das Frühstück war perfekt und vielfältig und die Betten schön weich.

TV -Empfang war schlecht.

The breakfast,The helpfulness of the staff

very short staffed,hotel was due to be refitted and staff to be laid off,caused a bit of a bad atmosphere especially in the dining room.The service up to the time the staff were told was very good.

The hotel staff where friendly and pleasent and when we arrived they said that we had been upgraded free of charge, but I dread to think what the cheaper rooms where like. It was central to town which was good but you would only use it as we did as a one night stop over at a cheap rate.

The whole hotel needs a complete revamp it is tired tatty and basically falling apart in places. The nice pool on your photograph is so untrue. It is in fact just a circle of green algae.The beds around the base where stained and grubby and the whole of our main door frame was cracked and the plaster falling off. The toilet cystern was broken and the whole room was like it was stuck in a time warp. If we had paid full price then I would have kicked up and probably refused to stay there. But as we only needed a bed for one night we stayed there. I do think you comments on your site to not reflect the true picture or condition of the Hotel so may be reluctant to believe your blurb if I booked through you again.

Friendly staff

Lack of hot water in room. Poor Breakfast service

Really good location-just few minutes from the beach and from the lively center as well.

does not look as on the pictures, not very clean, not working phone, no drinking water in the room etc.

All the Staff were excellent,from the moment we set foot in the hotel we were made welcome.

Perhaps the room could do with a lick of paint,apart from that the room was a good size,clean,with good facilities.

The hotel was in a good location, close to the beach and local amenities.

The the lack of space and cleanliness of the room was a let down, i also believe there was a problem was the heating so after airing my views was able to change rooms for the second night. One of the reasons for booking this hotel was that it offered a pool but to my dissapointmet when i arrived found out this was out of use, along with the health suite, this did have an affect on my weekend away as we have never visited the south coast before.I thought the rate of the rooms was un acceptable, i also noticed that you seemed to cater for the elderly as opposseed to the younger clientel. When i asked about the pool one member of your team asked if i was staying there with a patronising manner, this was unacceptable, lack of customer service

The reception was friendly and helpful; the rooms were cheap; the location is nice for a stroll down to the sea view.

The food was tepid, overcooked and in any case largely already gone by half an hour into dinner time. (Breakfast was a bit better, but still already very unappetizing, even only a few minutes after opening time). The restaurant staff were more concerned with clearing and cleaning tables than serving them.

Although the room was clean, it was basic and the furnishings needed updating. However, my stay at the Heathlands served its purpose because I only needed a cheap hotel to stay at for a couple of days. I would not recommend it for a holiday.

Lovely meal in dining room. Excellent rooms. Overall great hotel, clean and tidy and relaxing