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hotel Located just 13 minutes' drive from the town of Rotherham, Best Western Consort Hotel boasts free Wi-Fi access for all guests and free on-site parking.

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Newest reviews for Hellaby Hall

  • Nicky
      United Kingdom
    September 2, 2014

    The staff were really friendly and helpful the facilities were top notch and the food was really nice

    I felt that there could of been more dinning options apart from the main restaurant maybe a bar menu but the food in the restaurant was fantastic

    10

  • Ricardo
      United Kingdom
    September 2, 2014

    The rooms were large and well presented. Staff were friendly and helpful. The best hotel we have stayed in in Rotherham.

    Very poor wi-fi reception in the bedrooms.

    8.3

  • Joe
      United Kingdom
    August 30, 2014

    Everything were exceptional, especially the staff. A nice warm welcome, the room (fretwel suite) was so clean and accommodating.room service were quick and the food was great. A big thank you to all who made our stay great.

    10

  • Cyril
      Nigeria
    August 27, 2014

    Serene area

    1. No adjustable heating facilities. 2. Wifi very erratic.

    6.7

  • Anonymous
      United Kingdom
    August 26, 2014

    Friendly staff. Rooms average and spacious but paid extra for executive room. Nice garden area. Breakfast, nice but seems to be reheated food.

    Could do with an update, stains on carpet and bathroom facility was basic.

    6.7

  • Anonymous
      United Kingdom
    August 26, 2014

    Hotel is good.

    Standard of food is poor. Evening meal arrived cold & had to be sent back. Did not experience breakfast.

    8.3

  • Allen
      United Kingdom
    August 24, 2014

    Helpful staff. Good public rooms. Pleasant environment and location. Well-kept grounds.

    Room thick with dust. Chipped enamel on bath. Smell from bath waste. Angled curtain impossible to close. Bed dipped in middle.

    6.3

  • Patricia
      United Kingdom
    August 21, 2014

    The food and Drink was expensive

    7.1

  • Rachel
      United Kingdom
    August 19, 2014

    Clean spacious rooms Friendly service Use of gym and spa Decor in bar, restaurant and reception Old part of the building

    Sandwiched between dual carriageway and industrial estate Photos are deceptive Food in restaurant expensive and horrible Old fashioned rooms Gym changing rooms need updating Drinks expensive and bar in wedding room not kept clean/wiped Modern extension to the building

    6.7

  • Rita
      United Kingdom
    August 18, 2014

    the jaccuzzi and sauna facilities out of this world and enjoyed a comfortable relaxing atmosphere nice weekend

    the fact breakfast was not included even though it might av been a bit extra otherwise I did find it expensive 4 a breakfast

    10

  • Antony
      United Kingdom
    August 15, 2014

    Nice place on the whole nothing really stood out but wasn't poor and good spa/gym facilities

    Breakfast finished at a ridiculously early time, I think 0900am or around that time, so if you have a late arrival or working late you will miss breakfast, not even continental type selection left out, really big let down.

    7.5

  • Thomas
      United Kingdom
    August 12, 2014

    Comfortable bed, use of fitness facility, location & bathroom.

    Access card to room never worked during whole stay. I had to stand in the corridor each and every time I left the room and wait for receptionist to contact her manager who would then eventually come to my location to allow me into my room. Eventually decided not to leave the room in the evening until I checked out. Decor was dated and stains apparent on various places in the room. Will not personally visit again.

    6.3

  • Anonymous
      United Kingdom
    August 7, 2014

    Great facilities for a reasonable price. Very helpful staff !

    The bedroom was a bit tired and the TV system is a bit basic

    9.2

  • Anonymous
      United Kingdom
    August 5, 2014

    First I would like to explain the purpose of our visit. Me and my husband only live 15 miles away and did not need to stay in Rotherham but I am 8 months pregnant with twins and needed a break from home (having just decorated) and a good night sleep. The check in was quick and easy and the reception staff were very polite and explained where everything was. The use of the pool and spa were great, we had a good afternoon just relaxing in there. The room was exactly what you would expect for the price although there was some mould around the bath tub which would take 2 seconds to clean. All in all an OK hotel for what you pay.

    Some random one off's that could have been dealt with better - We were woken up at 1.30am by the fire alarm which continued to go on and off 5 times with gaps of 3-5 mins in between. We were never called or visited by a staff member to reassure us that it was a false alarm. Then due to being in a room where the windows were facing the reception court yard, we were kept awake by the other guests from the wedding/party that had taken place, while they waited for their taxi's. They were extremely loud and boisterous and were never asked to keep it down by staff once. If this is not something staff do, then they should place other guests like ourselves away from that side of the hotel. One of the reasons we chose this hotel was having a bath in the room as we only have a shower in our new house and I have been pining for one since we moved. However even though I brought bubble bath and candles the bath was far to small and only filled half way due to the drainage. This wasn't a huge problem, just something I had looked forward to. Having complained about the noise at night, we were just told that we can speak to a manager if we want and offered no solutions. On check out, a room service charge had been added to our bill after my husband had asked reception where to find the bar for a glass of ice for me and been told someone will bring some up to the room (but never said it would cost us). Breakfast charge was also added even though no one had asked us if we wanted breakfast or if we had eaten any (we hadn't). In fact, we didn't even know they did breakfast until then.

    7.1

  • Anonymous
      United Kingdom
    July 30, 2014

    Staff polite and worked really hard Reception staff excellent

    Understaffed Service slow Breakfast not the best Price for room not including breakfast

    4.6

  • Jon
      United Kingdom
    July 19, 2014

    Location

    Decoration is tired and dated Wine over-priced (nearly £26 for a bottle of house white) No air-con

    5

  • Alan
      United Kingdom
    July 10, 2014

    Great location for travelling, an issue with dishes that that were unavailable on the limited dinner menu was taken seriously and quickly resolved. Good pool and nice gardens.Would definitely stay there again.

    Beam position in bedroom meant that in some areas headroom was limited

    8.3

  • Philip
      United Kingdom
    July 7, 2014

    Bar meal was delicious. Excellent gym/pool facilities.

    Slightly pricey.

    7.1

  • Amy
      United Kingdom
    July 1, 2014

    Big bed Nice decor Friendly receptionist

    Room not actually in the hall Breakfast £12 pp No music channel

    7.5

  • Antony
      United Kingdom
    July 1, 2014

    The picture on the website And the biscuit in the room was ok

    The breakfast was cold The bath panel needs replacing The door frame of the main door to are room (room19)looks like it has been kick in The room could do with a refresh ie a lick of paint Wifi was very poor The dinning room staff could not handle the amount of people My wife ask for a fried egg and was still waiting after I had finished

    5.4

  • Anonymous
      United Kingdom
    July 1, 2014

    The food was excellent The staff were polite and cheerfully but seemed to be inexperienced

    Room lighting was very poor, mirror was cracked at least 3 mistakes in the final bill which they admitted and rectified. No print out of the bill was possible as their printer was out of service

    4.2

  • Michael
      United Kingdom
    July 1, 2014

    Had a great weekend

    Do not do massages on Sundays

    7.5

  • Marion
      United Kingdom
    June 26, 2014

    The sports facilities are first class, the staff very helpful and the room spacious. Would recommend

    nothing

    10

  • Philip
      United Kingdom
    June 17, 2014

    My wife and kids loved it

    I did not go, so cannot comment

    7.5

  • Christine
      United Kingdom
    June 16, 2014

    Nice room, good location and gardens.

    No wifi in room, food average.

    8.3

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