Best Western Henley Hotel  

The staff were friendly and very accomodating - everything possible done to make our stay pleasant and relaxed.

Service and breakfast were good

The rooms were very dated and small for a £77 per night hotel. The bath panel was hanging off in the room, paint was chipping from the walls, the netting in the bathroom was moldy and not sewn properly, the shower hose was old and kinked so water did not come out effectively which meant either a cold spurt of water or a boiling hot one!! This hotel room was not value for money in any way - I would have been happier paying nearer to £55 - £60 for the room - £77 is FAR too much for the state of the room.

Staff helpful

Not set up positiveley to have evening meals... Encouraged to be bused to nearby sister hotel. Limited bar facility and normal hotel facilities on site, a dormitary budget hotel at a higher price.

Convient to reach motorway. Staff very helpful and polite at all times. Within walking distance of town and public transport.

Rooms very small, no bath. Decor and general state of room not very well kept. Very expensive for what on offer.

Quiet location, even though it was just off the main road.Friendly and efficient staff especially as having pre-booked an extra bed in the room, on our arrival, the hotel staff had no information about this and I had to point it out on my print out of the booking confirmation. The manager was very apologetic and did however swap rooms for us straight away and we were able to check in and go to the room. On our returned from our evening out, the extra bed had been installed in the room.

In general the hotel was basic but clean, however the room was in need of refurbishing, the runner on the bottom of the bed had some dubious looking stains and the bathroom could have been cleaner, also the toilet seat wasn't the right size for the toilet which was a little uncomfortable!

The parking was convenient.

The room's are small and there is no bath. There was also no cold water in the hand basin, making the tea making facikities obsolete. The bar and restauarant area are more reminiscent of a cafe than a 3 star hotel. Very disappointing.

This is a low-key hotel with friendly and welcoming staff, perfectly adequate bedrooms, a good breakfast and easy parking. For these reasons I have stayed here on several occassions. Other guests tend to be holidaymakers and tradesmen working away from home.

The WiFi is poor.

Friendly staff, changed our room from a shower to a bath on request.

It had no atmosphere the bar was like a conference room. Empty and cold feeling as was the first room we were put in. The second room was better.

Location to M40

Outdoor access to rooms

Everything was excellent,however...we had three hours sleep due to the terrible noise from other customers...they themselves were not noisy but the rooms are badly designed considering noise from the next or below rooms.There appears to be no soundproofing as it was like the people below were in our room with us!

no soundproofing at all!

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