Best Western Henley Hotel  

We were impressed with the family room which contained a separate area for the children to sleep in (divided by blackout curtains) so they wouldn't be disturbed by the TV or lights. Good value for money. Recently refurbished so facilities were in good, clean order.

The rooms didn't seem to be very sound proofed as we could hear other guests in the middle of the night (but it was mainly due to a toddler screaming, so no doubt the whole hotel could aswell!)

No hot water in the morning. Dirty drinking water.

Staff helpful

Not set up positiveley to have evening meals... Encouraged to be bused to nearby sister hotel. Limited bar facility and normal hotel facilities on site, a dormitary budget hotel at a higher price.

Nice clean rooms, Staff were very polite and helpful, Breakfast was excellent.We would book again in the future.

A pleasant hotel, quiet but with good access to Birmingham & motorways.

The lacl of evening restaurant facilities, particularly as the hotel is in a quiet setting, was a disappointment.

Pleasant location near Henley in Arden. Staff were helpful & pleasant.

Grubby. Rooms need complete overhaul. Bedroom had dirty run marks down the walls (condensation?) and skirtings were marked and dirty. Bathroom was absolutely basic although sink and toilet themselves were clean. Window frames etc dirty. Hotel itself looks like a tenement block of council flats. 'Communal' areas such as bar were basic but sufficed.

Freeview and coffee and tea facilities in room

Not being able to check in early even though was requested and staff were not very helpful

The parking was convenient.

The room's are small and there is no bath. There was also no cold water in the hand basin, making the tea making facikities obsolete. The bar and restauarant area are more reminiscent of a cafe than a 3 star hotel. Very disappointing.

Service and breakfast were good

The rooms were very dated and small for a £77 per night hotel. The bath panel was hanging off in the room, paint was chipping from the walls, the netting in the bathroom was moldy and not sewn properly, the shower hose was old and kinked so water did not come out effectively which meant either a cold spurt of water or a boiling hot one!! This hotel room was not value for money in any way - I would have been happier paying nearer to £55 - £60 for the room - £77 is FAR too much for the state of the room.

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