Metro Inns Derby  

I stayed here before and had a good time however I hated this time only one plug socket in the room, I had no where to plug my laptop or to charge my phone unless I unplugged the tv, no remote for tv either and breakfast as changed for the worse from full english to continental very disappointed and I wont be staying there again

We arrived and was given a run down smoking room which we didn't request on reservation. We soon told reception we wasn't happy so was transferred to a non smoking room. The bed was old! Broken base and a cheap matress. Made our stay very unenjoyable due to lack of sleep. Was aware of the hotel being refurbished however this hotel should not stay open for trading during this time if you can't get the simple things like the beds right! 0/10 and very disappointed !

Absolutely the worst hotel we have ever seen.Very unhelpful staff upon checking in,we asked to see the room before booking in,horrible room,nasty metal windows that did not close,hole in bathroom door,toilet not flushing properly,no drinking water apart from 1 small bottle provided.Asked to be moved to a "newly refurbished" room to be told there were no spare rooms whatsever,told we would have to pay even if we didnt want the room.We booked this hotel because we had been led to believe it had been fully refurbished,PAH.After returning after a meal out we were greeted in the bathroom by silver fish all over the floor.Went down to reception to complain&demand to be moved&your 1 saving grace was Sanjim who found us a room to move to,but this was only slightly better,all this happening at midnight!!Breakfast was also abysmal

Very Seedy. Very Poor. Very dodgy sorts hanging around. Signs for "no kicking doors" and "no drugs" set the tone for the stay. Didn't realise hotels this horrible still existed!

It was affordable, central to Derby, and the hotel is currently having a refurb, so improvements are I'm sure on the way. The room was clean and the breakfast pleasant, and crucially for me, free wifi.

The details were all wrong: there wasn't a room number screwed to the door - it was an A4 print-out... The lift doesn't have an up and a down button - both buttons are facing down... The bathroom has a sign saying 'Not drinking water' (so where am I supposed to get it?!), and yet they've put a cup right next to the sign - just to taunt me? ...but with all this, they are refurbing, and it was so cheap that all these things amused, rather than angered me.

The staff were excellent and helpful. The bed was extremly comfortable and the shower had hot water. Thw central heating ensured my room was lovely and warm. I think that it was great value for money, yes it is being refurbed and should be more expensive to stay when finished. there is a lovely bar with friendly staff. It is in the town centre and just a 2 min walk to the shops and transport with a taxi rank a minute away. I will be staying here again next week, and look forward to having to write another posotive review.

I have seen poor reviews for this hotel, I.E. the shower is too small--i laugh, I am 24 stone and I didnt have any trouble, you do struggle at first with your electronic door key, but they do work when you get the knack.. Give it a go a warm room with en suite and breakfast for £26 how could you complain

I was very disappointed with this hotel. The bed springs was coming out, room very dirty and noisy ( above a night club) and the breakfast was very basic, cold croissant from a package and toast. We moved rooms since I couldn’t sleep on the awful bed, and the curtains would go only half way to the window. Not a very good experience.

I thought the Metro was filthy right from the reception to the rooms. The carpets are old and outdated. The windows were filthy. The furniture was old and broken and I would never stay there or recommend it to any of my friends or family. In the breakfast room the jug for the orange juice was slimy on the inside and most of the cutlery was dirty. The best thing to do with this hotel is demolish it and start again

Simple words really: it felt like home, without the cooking and cleaning. Night time was the best, you would think you were the only person there.

On two days of our three day stay there was no hot water, the bed was very uncomfortable.

Location, and it was quite clean.

Everything ! Needs to be pulled down and rebuilt. There is nothing you can do with this building at all. Dreadfull. Do not stay here.

Staff were helpfuland friendly

General: towel rail next to the toilet - not very hygenic Specific: room at the end of floor 2 (200 I think) had broken window blind and was very drafty when windy outside. Car parking is very limited

I would not choose metro inns again ery old fashioned and not up to cleanliness. The matress was very old and all springs were stuck up , not going to stay in any metro inns ever again ,