Hermitage Park Hotel  

staff were not interested in me as a guest. I checked in and given a key, that was it, I was never told about where things were, where to go for breakfast... I even checked out a day early and they didnt even ask why... bad customer service but ok price if you just want a roof over your head and a bed.

Easy access to the many attractions in the Midlands

Nothing

Location, staff front of house were good, good size car park

Food was not the best but maybe I chose the wrong option as some meals that other guests had looked more appetising!

we went for a weekend break when we arived we were told that there would be no evening meals all weekend so we had to go out to eat it should be a advertised as b&b and not a hotel.

Insulted after trying to pay for drinks with a scottish £20 note. Television remote didn't work.

Noise from other rooms. Not very well isolated. Hotel is very basic.

Good standard business hotel, reasonably priced.

Very friendly staff. Clean & comfortable.

Good breakfast, very quiet overlooking bowling green, plentiful supply of very hot water,excellent staff, comfortable beds, clean hotel, booked again when we left

The exterior design of the building is not to everyones taste, it looks weird

Location, Staff, Room

Bed, Shower

Everthing we like the hotel.

Staff was excellent! Everyone was helpfull abd made our stay a joy.

room very clean. staff very helful mand freindly

not much on offer in the way of food. the actual town of coalville was very run down and depressed. no amenities or good restuarants or take away establishments. the only welcoming place was the charity radio station cafe

Staff were very friendly. Warm room.

The room we were in on the ground floor was clean but the whole place was very shabby. Broken tiles in bathroom, stains on carpet, old frayed towels. All looked very tired.

Value for money Comfortable bedroom Staff very helpful.

Bathroom very small.

Friendly, helpful staff

Location, price as I booked late. The room was lovely , the bathroom was very small but clean and tidy. The chocolates on the pillow was a nice touch

There was no real restaurant and the menu was small although the gammon steak was lovely and huge, the reception and the bar and the restaurant are all one area.

Very friendly and helpful staff. Was not too expensive. Decent breakfast. Reasonable location for a tour around local attractions. Many within 1 hr. Eg, Space Centre, Coventry, National Arboretum.

A bit jaded. Needs a little TLC. The town has very little to offer so a bit stuck at night unless you are prepared to drive or use taxis or buses. (We stayed between Christmas and New Year so things were very quiet and the weather did not help )

The hotel is very dated, the facilities need an upgrade, food is ok but overpriced, there is nothing in the local area to enjoy or do.

A warm welcome from staff and a totally relaxing stay. The whole family (of eight) thoroughly enjoyed the full-english breakfast with all the quirks of young adult tastes happily catered to. I'd definitely stay here again. Great value for money.

Neither of us have large appetites, so the cost/value for money of the breakfast was expensive.

Clean and modern

Restaurant supposed to be open until 9,but closed at 8pm.

The price and the room.

Bathroom was a little small.

Friendly staff, Large lobby.

The hotel looks dated and lifeless. Breakfast was fairly poor. Food was dry after being out too long and fresh toast would be a plus.

All staff were very polite and freindly. and as we were going to an event at the Hermitage leisure centre i found out on arrival that if i had booked direct with the hotel i would have got the booking at a reduced rate !!!