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Newest reviews for Best Western Heronston Hotel & Spa

  • Anonymous
      United Kingdom
    28 August 2014

    the spa was very good and the hotel staff were friendly helpful. and attentive.

    The toilet in my room was faulty. Some of the public areas were less than smart, a little tatty.

    5.8

  • Robert
      United Kingdom
    25 August 2014

    all the staff are friendly and helpful room excellent would definitely recommend the hotel

    10

  • Takahiro
      United Kingdom
    23 August 2014

    Indoor swimming pool made us relax and dinner was excellent!

    7.1

  • Derrin
      United Kingdom
    23 August 2014

    Room very clean

    Breakfast abysmal

    6.3

  • Glynys
      United Kingdom
    20 August 2014

    The atmosphere was relaxing, the service was quick and efficient in the bar and restaurant, the staff were welcoming.

    We were there on during very hot weather and the rooms had no air conditioning so it was almost impossible to sleep in the heat the first night. However the staff found a fan for us the second night. So the rooms need updating.

    7.9

  • Anonymous
      United Kingdom
    19 August 2014

    Very nice welcome. Lovely spacious room. Clean and comfortable. Had a var meal which was delicious and good value. Didn't have breakfast so can't comment. Also used the pool/sauna/jacuzzi/steam room which were all great. All in all can't fault it.

    8.8

  • Andrew
      United Kingdom
    19 August 2014

    Room very nice and clean, bed really comfortable. Friendly staff

    Steam room not working and jacuzzi broke down. Not enough staff on duties to cater for function up stairs. Problem with bar up stairs resulting in having to go down stairs to get drinks. Drinks over priced

    6.7

  • Stephen
      United Kingdom
    19 August 2014

    The hotel is located close to local beaches and has good facilities. The spa club is a good feature and we did eat at the hotel and the food was very nice. Staff are very welcoming and helpful.

    Noise - the location of the room meant that you could always hear the noise from the wedding parties. With the toilet for the function room based within the corridor where our room was located every time a guest visited the toilet it was as if you was in the function room where the party was taking place. This made it impossible to get to sleep, very annoying when you have a young child with you.

    6.7

  • Kalvinder
      United Kingdom
    19 August 2014

    The staff and level of service - felt welcome and cared for.

    10

  • Sam
      United Kingdom
    19 August 2014

    Location for nearby beaches. Spa facilities - although didn't have time to use them.

    Lack of air conditioning which made for very bad night's sleep, plus noisy freight trains once an hour. Would have liked breakfast included.

    7.1

  • David
      United Kingdom
    7 August 2014

    Location

    The room was airless no windows very hot beds need renewing and smelt musty and damp .Seem to have a problem with seagulls at 5am in the morning

    4.6

  • Brian
      United Kingdom
    30 July 2014

    Fitness Centre & Pool

    Phone not working. No food after 2130 Hrs.

    5.8

  • Jacqui
      United Kingdom
    29 July 2014

    Air conditioning in our room. Breakfast. Spa pool, sauna, steam room etc. Bar.

    Ran out of lamb dishes in crane restaurant for evening meal and Duck alternative was grizzly and not pleasant. Staff managed complaint well.

    9.6

  • Michelle
      United Kingdom
    22 July 2014

    We loved the food and the pool area being open until 10

    The music from the parties was quite loud in our room but we were not overly bothered

    10

  • Ronald
      United Kingdom
    20 July 2014

    The room was lovely

    Nothing

    9.6

  • Kevin
      United Kingdom
    17 July 2014

    Bathroom spotless, big fluffy white towels. New television in room. Comfy bed, soft white bedding. Swimming pool. Bar area & friendly staff.

    Room was far too hot!

    8.3

  • Anonymous
      United Kingdom
    17 July 2014

    Location Staff Service Food Facilities Pool / SPA / Gym

    nothn'

    10

  • Araceli
      United Kingdom
    13 July 2014

    Excellent installations with swimming pool, sauna and steam room available for residents. Very good breakfast as well.

    8.3

  • Martin
      United Kingdom
    12 July 2014

    Very pleasant and helpful reception, good bar and restaurant. Room was good, and facilities very good.

    Nothing

    8.8

  • Anonymous
      United Kingdom
    7 July 2014

    Location was fine for us as we were to visit relatives. Great to see the Southerndown coast again.

    Reception staff very abrupt and did not smile at all. Breakfast was poor and service not good. Sausages were not cooked and pink right through. We stayed at this hotel some years ago but it has gone downhill.

    4.2

  • Terri
      United Kingdom
    1 July 2014

    Hotel was clean and well presented. Staff were fab and always had time for customers. Leisure facilities were beautifully calming.

    Low ceilings - couldnt be helped

    8.3

  • Aled
      United Kingdom
    23 June 2014

    Spa Facilities Location for the Beach

    Room was very noisy due to the main road. Shower was useless Sheets were dirty. Expected a lot more from a Best Western compared to others i had been to.

    4.6

  • Michelle
      United Kingdom
    20 June 2014

    Breakfast lovely and staff very friendly and helpful in hotel

    Not as fancy as parkway in cwmbran

    7.1

  • Jeanne
      U.S.A.
    18 June 2014

    Very nice place, the staff were very friendly and helpful. Pool area was lovely but a bit dark.

    It was a tad but dated, just the hallways and the doors. Otherwise no complaints.

    8.3

  • Joanna
      United Kingdom
    17 June 2014

    Cannot fault this hotel room was lovely spa facilities good and food was amzingly good for the money. Will deffinately be returning

    10

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