Best Western Heronston Hotel  

In my opinion Best Western provide a level of service ,comfort and facilities that are well described as as a three star standard and I have no doubt that you are able to provide a comparable four star service quite easily. It may interest you to know that my wife and I went on a six week tour of East Canada and America some years ago and we used Best Western Hotels as often as we could.. Your records will show that I am a member

The size of the room

Reception area and lounge were quite comfortable. Availability of the swimming pool was a bonus and very pleasant.

Room was rather tired and in need of decoration and furnishing upgrade. This comment applies to hotel generally I.e corridors etc. Bar area was very utility and uninviting by present day standards. We were attending a wedding at hotel and therefore can hardly complain, however the presence of large numbers of guests at other functions and conferences etc made service at bar/car parking etc very difficult at the week-end

Quiet. Availability reasonably priced meals in bar. Layout of room. Accessibility. Radio/alarm in room

Not enough people eating in restaurant to make it appealing though menu seemed good

The Evening Meal we had Table D'ote was excellent. The service was excellent. The Leisure pool a little small but adequate if not too many people using it.! Our Bedroom was large & had a large comfortable bed.

Helpful staff, good breakfast, enjoyed the pool/sauna/steam

The woman at reception was totally charming and very helpfull. In fact, all the staff with whom we came in contact were excellent. The bed was extremely comfortable. The coffee was dreadful.

The decor seemed a little tired. I repeat the coffee was dreadful,

Stayed several times here and will continue to do so as long as standards are maintained, an excellent team throughout.

We arrived at the hotel a bit early, the receptionist went out of her way to accommodate us by offering a shower for us to get ready to go out and she took our cases and kept them secure. The food was excellent cant fault anything

Easy to find - good location - friendly staff

Room was large and clean. Nice bar area.

The receptionist was lovely. She offered us a newspaper however when we asked after it the next morning it has not been noted therefore no paper! Apart from that it was excellent.

The warm welcome when we arrived, the comfort of our room,the practicabillty of the food arrangements, ie restaurant or bar meal both to a good standard.

I don't like this one pillow idea, on beds per person. In my experience most people like two.Cost cutting I know, but all the care you put into the care of the customer let down by a pillow ! Breakfast had the potential of been great, let down by just scrambled egg on offer, eggs could be prepared in other ways if ordered before hand, (ie fried) the art was getting all cooked breakfast items timed together.And finally the toast !! I think the kitchen needs a new toaster, the best you could call it was stiff bread, not a vestige of colour.

As a family group of two adults and four children we stayed for three nights b&b in Aug and had a wonderful break. We felt we got good value for our money as the facilities were excellent and the food likewise. The location was perfect for exploring south Wales with both Cardiff and Swansea nearby. Leisure facilities were great ,our regret was that we did not avail of them enough. One abiding memory of the hotel was the relaxed atmosphere there which was our main reason for taking this family break.We loved it and would love to go back sometime in the future.

Would have liked interconnecting rooms