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Newest reviews for Heston Hyde Hotel

  • Glyn
      United Kingdom
    August 5, 2014

    The room is far bigger than another chain I stay with, staff are friendly, the facilities are good. It is easy to park and located close to the airport and motorway.

    10

  • Shona
      United Kingdom
    July 20, 2014

    Excellent surroundings, nice decor, clean and inviting!

    I requested a double bed but was given two single beds instead. Other than that, no further dislikes!

    9.5

  • Anonymous
      Ireland
    July 15, 2014

    Rooms were nice enough

    Staff were very unfriendly. Always made a face when we asked for any sort of help. Also the taxis ordered by the hotel were a rip off as they don't charge by the meter. Overall it wasn't the best experience.

    4.2

  • Chloe
      United Kingdom
    July 15, 2014

    Reception very slow to chek people in. Also no rubbish bins outside the hotel only cigarette bins

    8.8

  • Saravanamuthu
      United Kingdom
    July 15, 2014

    Posh hotel Friendly help desk Lot of parking Easy access to Heathrow

    9.6

  • Anonymous
      United Kingdom
    July 15, 2014

    Absence of a small Refrigerator in room.

    8.3

  • Tom
      United Kingdom
    July 15, 2014

    Poor reception service from the start. When I reserved the room I was told I could be guaranteed a double room if I filled in the special requests box. This was done but no such room was reserved. Rude receptionist upon check in. Asked how long is a taxi to wembley, her reply was I have no idea?? The next morning we woke up at 9am and called reception asking what time breakfast finished. We were told 10:30. Got there at 10:10 to be told breakfast actually closed at 10. Finally the bedding edge of the mattress was blood stained. Was supposed to be a relaxing anniversary city break but the hotel service completely ruined our stay! Asked for compensation, only to be told there was nothing that could be done. Terrible terrible service! Would never recommend this hotel to anybody!

    6.7

  • Laura
      United Kingdom
    July 15, 2014

    The pool

    The slow check in took over 30minuets on both occassions when at reception Breakfast staff were un helpful and had to be asked on several ocxassions for iteams of food breakfast took over one hour to serve and eat

    5.4

  • Anonymous
      United Kingdom
    July 15, 2014

    clean, pool, polite staff.

    Breakfast. Wasn't included so paid the £13.95 per head. Complete waste of money. Average cooked breakfast, yoghurts and tinned pineapples. If included, the cooked side would have been suffice, but rip off if you have to pay full price.

    7.9

  • Rachel
      United Kingdom
    July 15, 2014

    Lovely hotel with friendly helpful staff would definitely recommend to others and excellent value for money :)

    10

  • Nidhi
      United Kingdom
    July 14, 2014

    I requested a cot for 1 year old which they didn't arrange. I had to wait until 9.39 to until the cot arrived. I was very annoyed by then.

    8.3

  • Tony
      United Kingdom
    July 13, 2014

    Reception needed to be better manned as i had to wait a long time to check in & check out, There was only 1 receptionist on duty during both shifts

    7.9

  • Barry
      United Kingdom
    July 11, 2014

    New hotel with good location and numberof rooms Comfort excellent as new beds and fittings

    Room Service still to be offered despite listed No mini bar Frequent use by Coach tours and therefore slow check-in/out likely but did allocate a staff member for individual guests

    8.3

  • Aidan
      United Kingdom
    July 10, 2014

    A very modern and clean hotel

    8.3

  • Michaela
      United Kingdom
    July 7, 2014

    I tried to call to make a booking but the phone was never answered, I rang about 8 times and left the phone ringing until it cut off. I think you would have lost a lot of business that way

    7

  • Sumit
      United Kingdom
    July 4, 2014

    Nice and new Spacious

    No soap After asking twice at reception, had to wait 2hrs before someone came. Tried to get through to reception for various things and on a number of occasions no answer. Not happy with service for what you pay.

    6.3

  • James
      United States of America
    June 30, 2014

    Rooms clean.

    Long line to wait to check in. Dinner took forever to serve and to pay. Asked for taxi to arrive at 7:30am and didn't until 8:00am after many attempts to express urgency to staff.

    6.3

  • Amara
      United Kingdom
    June 29, 2014

    nothing

    poor service they charge twice the money n still m waiting for refund very bad customer service when ask they said its brand new business very bad experience

    2.5

  • Anonymous
      United States of America
    June 29, 2014

    Nothing really.

    It was chaotic and very unorganised. We booked a taxi and that came late and again it was a mess trying to get it. Also was very expensive. Location is awful, a terrible neighbourhood and it took 25 mins to the terminal not 10-15 as they said.

    4.6

  • Sam
      United Kingdom
    June 26, 2014

    This hotel has potential, BUT only if it properly resources its services. Waiting times for check-in and check-out averaged 20+ minutes, whilst service at dinner was 40+ minutes after ordering, and lengthy queues at breakfast meant the dining area resembled a soup kitchen and actually had to be closed off. There were just far too few staff and those that were present were under enormous pressure. The poor quality service wasn't their fault. I would not recommend anyone to stay here until such time as these problems are comprehensively addressed.

    5.8

  • Augusto
      United Kingdom
    June 26, 2014

    everything

    nothing

    10

  • Andrew
      United Kingdom
    June 26, 2014

    Good lady out of rooms

    Check in and check out very slow

    7.1

  • Imran
      United Kingdom
    June 24, 2014

    Gym closed at 8pm but staff opened it for me.

    Food at breakfast was very bad limited choice for continental breakfast time for continental breakfast was unsociable just 30 minutes from 6.30am to 7am Sauna was not working

    9.2

  • Anonymous
      United Kingdom
    June 24, 2014

    Facilities are all very new. Staffs are friendly and helpful.

    Cleaniness is shocking. Found a used contact glass stuck on the tower. A man's sock fell off the bed when we unfold the duvet. Not sure if it was on the bed or between the mattress and the bed. A bit disguisting.

    7.1

  • Anonymous
      Netherlands
    June 23, 2014

    New and modern hotel.

    Breakfast was very stressfull because of the busses with tourist.

    7.5

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