Hever Hotel  

It provided us a room and some food - but nothing that would make us return

Starkly furnished rooms, no literature in bedrooms, no tea/coffee making facilities, poorly lit bathroom, poor quality soap etc, insufficient space for guests to be served breakfast plus many defects with room. Overall very poor quality and service for the cost

Big room, nice breakfast. Hot water, but tiny bath towels. Quiet location but somewhat misrepresented on the web site.

We were given no key, on a wet night, to our outside room. Food was incredibly slow in spite of the place being very empty. One waiter who tried manfully to cope with the complaints about the restaurant. Pillows like a rock, bedroom very very hot. No directions en route to the hotel. The reception hall smelt strongly of the fact that the toilets were close by, which did not make for a nice welcome.

Cleanliness of rooms. Lovely decor. History of the hotel. Location.

Lack of tv or radio in the room. Lack of toiletries in the bathroom. What about the history of the hotel. Dates, the Churchill connection etc. Very poor action on our complaint re the evening meal.

No television working in the rooms. Mould in bathroom. Evening restaurant lacked a variety of choice and waitress unsure what was on menu.

Very friendly and helpful, lovely room . ideal settings, made us very welcome I would go again , most deffinately

We have arrived at the hotel around 7pm and were already dark and our sat navigation has taken us on the wrong place. The receptionist was excellent with her direction and she manages to find us and direct us to the hotel. We have dinner in the hotel and the food was excellent service too. I will recommend this hotel to my friends. The location is fantastic very nice for a day break.

The room was very nice, newly refurbished and tastefully done. Comfortable bed and bedding. Very comfortable enjoyable stay.

Needs more ambiance in the dining room, maybe background music and someone explaining about breakfast, ie self service but eggs cooked as you like them. Would also have been nice if the tables were set up with cutlery plates etc

The room was lovely and we liked the sitting room.

THe breakfast was very disappointing. The bacon and sausages and beans were stone cold.

We were well looked after!

Friendly helpful staff and clean comfy room. Very impressive looking building set in lovely grounds.

The breakfast was cold.

The room was comfortable and private - staff friendly. No access to TV or internet in rooms though.

Very friendly staff great location very cosy rooms

The heating in the room could have been put on prior to our arrival

The location was very good as we had a wedding to go to nearby.

We found the room a little tired and in need of up-dating for the price we paid, We understand that this is being done.