Heythrop Park  

The building is amazing, the staff where amazing. In fact the staff could have been operating a 20 year old caravan, and the trip would have been worth it. Obviously the building is grand, but the staff definitley took pride in where they worked and it showed in all aspects of the building and crown plaza the staff delt with anything with the minimum of fuss and imediatley. It was my partners birthday, and each day the look on her face said it all. I do beleive that I could have spent 4 times as much and not got that look. We will be going back. As for the surroundings, what a place! Thank you.

Beautiful & historis building

Most of the staff were casual and hence did not have much idea of what was happening in the hotel. They were unable to solve issues. Admittedly it was a very hot weekend but there were loads of dead flies in all the rooms. Even the carpets were covered, hence had to keep my shoes on all the time. The food was good, but on some evenings the service was bad. They were unable to deal with a full house for dinner. I had to stay an extra night and knowing that the hotel was practically empty they put me all by myself in one wing of the house with no one else there. I had to change my room three times just to be a bit closer to the main room. They were not prepared to give me a room closer to the main building, which I think is very thoughtless and uncaring. There was no one there who could make any decisions. Being casual staff, they had to go by the book For the price of the room it was not a good deal. This could have been a very good place to stay but I would hesitate to recommend it to anyone.

It was a wonderful old stately home with character.The room was amazing in size and elegance with a spacious bathroom.The views from the windows were spectacular.It was akin to staying in Downton Abbey but regretfully no Carson !

It was a very nice stay in a beautiful building and the staff were very helpful

Good Location, staff were vey helpful and courteous. Beautiful grounds . Spa was excellent and would definitely stay there again

Location is beautiful and we stayed in the main house which was excellent. Staff very helpful.

The website gives the impression that the swimming pool and spa are inclusive - not 300 yds. Down the road - therefore very disappointed as I was not going to swim early morning before breakfast!!! Also I initially booked b&b then on arrival, we decided to book for dinner - as shown on website at 25.00 per head. We had to change our booking to accommodate this - even though the price remained the same. It needs attention.

The food at the party was good. The breakfast amazing choice and the waitress found marmite for me as it was not on the table with the toast. Maintenance were very quick in attending to the shower door which fell off and sorting out a TV problem.

The room was tiny, have stayed in budget hotels with larger rooms. We requested a double and got a twin. The clothes hanging rail was dangerous as sticks out into the room where you have to squeeze between the end of the bed and the table and it was coming off the wall. The shower door fell off when I tried to close it and the toilet was too close to the vanity unit. The gardens at the rear need weeding,edge trimming etc and some TLC which would make them more attractive.

The only positive to draw out of this hotel is the beauty of the main house and grounds, which have been partly ruined by the addition of the concrete monstrosity that is the Crowne Plaza.

The staff were rushed and did not have time for us, also fairly incompetent- we were given the wrong kind of rooms and were told we had to pay for breakfast despite having it included in the price. This hotel seems to cater only for large groups and ignores individuals. The rooms of the external wings of the hotel are tiny and the corridors furnished like a hospital ward. Also, there is one card reader in the entire hotel!!

The house is beautiful with many different rooms and lots of character. The surrounding scenery was lovely. It was very quiet in our room. We were there for a wedding and it was nice that the function could overspill into several places so those wanting a quiet chat could do so.

Some things looked a little tired in some of the rooms. The room equipment is a bit basic. Ok for an overnight or weekend but just a short open rail rather than a wardrobe so not enough space to store things for say a week's break. Our bed was very uncomfortable - really hard cheap lumpy mattress and though some people were ok it was a pretty common complaint.

The surroundings there are fabulous. Fantastic views and vistas through the grounds.

The hotel has a significant identity crisis, which affects the guests in different ways. There are two sister hotels on the same site and they don't want to admit it !! hence the signage is very discrete and different words are used to describe the same location. You can also end up walking miles with luggage just to get to the "right" part of the property.We had no problem, having paid a value amount, that we were in the lower budget hotel of the two - but felt that they were trying to disguise the fact !! They both have Heythrop Park in their names and it needs to be clearer when booking to which one they refer to save walking miles ! There was a sign to the "Main House" and we would have gone there if we had seen that on our booking confirmation. The postcode gave us problems with the satnav, too and the confirmation should mention that ? We ended up in Heythrop village which is actually several miles from the hotel.

This is a gem of a property - beautiful victorian building, in stunning location. Unfortunately its let down by lots of things 1. dated rooms eg window panes are all rotting, windows cannot stay open and there is no AC/fan which is unbearable when its 30 degrees outside, beds are old), 2. cleaniliness of rooms - there were dead bees/wasps on the carpet and it was very very musty like it had not been opened or aired for sometime, 3. restuarant did not know if they were coming or going - service was extremely slow and haphazard, despite numerous staff (maitre d' did apologise profusley). Its a real shame - this is a gem of a place, and could be turned into a the most luxurious hotel in the uk with a premium price if it was refurbished and properly managed. Also its website is misleading - eg no baby play room etc

The dinner - lovely meal with helpful staff

The driveway and entrance are magnificent but there it stops. Small reception (not a problem) then round corners, upstairs, downstairs, through doors and about a mile away was the small room filled with flies. The receptionist did her best and gave me an upgrade to a room in the main house, which didn't have flies and was large. Couldn't open the windows though but it was a nice big room. Finding the restaurant was also challenging but the meal was excellent and service very good perhaps because this part is Crowne Plaza. The main lobby is huge but it was a bit like the Marie Celeste with an automatic grand piano!

The swimming pool, bedroom was clean and nice views.

Breakfast wasn't very cosy - not enough food at hot buffet for english breakfast.