Holiday Inn Birmingham Airport

staff was very helpful. rooms were clean and well decorated. good food available at the restaurant.

the heater in the room was not working and we were very cold!! Staff brought and additional portable heater but that was not enough to heat up the room.

The transfer bus

The hotel was a building site, very dark outside and a little indimidating arriving in the evening. Didn't particularly like the welcome - a stand in receptionist on his mobile phone!

As before, a comfortable stay, pleasant and helpful staff and a good bar and restaurant.

The information on your website that the hotel was 0.8km from the airport is wrong/misleading. I expected taht I could walk from the terminals. As it was late and raining I took a Taxi, this made your Hotel more expensive than those 300m from the airport !

The prices of food and drink was redicularse. How can you justify £20.20 for two pints of larger and two White wines? Parking facilities were trible also having to walk a great distance with luggage in the rain. We thought the rooms were small for the price they cost.

The housekeeping stafff were extremely helpful and provided assistance when requested.

I am aware that the renovations will be complete soon however if would have been extremely helpful when booking if I was informed of the noise, disruption etc at the time. Not all customers have the time to read reviews etc at time of booking

The room var comfortable and nice

We arrived 11 p.m. and had to chance rooms twice. First they didn't give us a twin room and ordered, then we got a twin room, that was not cleaned and thirdly we had a twin room nearly and hour after we arrives. Because of rebuilding it was difficult to get from tha different rooms to the reception - very bad indeed!

Ease of access to Birmingham International Airport, NEC (main reason for visit) and Birmingham city centre.

Restaurant

The beds were wonderfully comfortable, the pillows less so, even though they were heavily advertised as being great. Breakfast very good indeed, though scrambled eggs a little strange in their consistency.

Late night check in was a little disgruntled; staff member tired. A great deal of work going on around the hotel, but noise was minimised and there was little inconvenience experienced.

We had a problem initially we had booked it twice over the internet not realising this had happened after discussing it with the night receptionist she sorted it out and we were not charged for the second booking we had just arrived back from tenerife and very tired 1am in the morning she was absolutely brilliant.

Room slightly small but adequate

n/a

Building and construction site, poor refurbishment job...only one lift (which is designed for diasble access) to whole hotel, once on the upper floor there are still hi steps to conquer which was difficult with heavy luggage, goodness knows how a wheelchair would accomplish them. Reception staff were most unprofessional bickering about their own little problems whilst customers waiting to be served.and unwelcoming.

The location was handy for the M42, arrival and departure

The location not so handy for fast rail link into the city.