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Church Street, Hartlepool, TS247DH – Show map
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6 reasons to choose Hillcarter Hotel
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8 properties in Hartlepool
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160 verified reviews
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Hillcarter Hotel's staff speak: English
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Food & Drink
Bar, Breakfast in the room, Snack bar
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is possible on site (reservation is not needed).
Public parking is possible at a location nearby (reservation is not needed) and charges are applicable.
Room service, Packed lunches, 24-hour front desk, Currency exchange, ATM/cash machine on site, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Non-smoking throughout
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 5 years stay free of charge when using existing beds.
All older children or adults are charged GBP 10 per person per night for children's cots/cribs.
All older children or adults are charged GBP 10 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hillcarter Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Please bear in mind that the Hillcarter Hotel operates a nightclub during the weekend. These are open until 04:00 on Saturday nights and noise disturbance will be heard until this time.
Based on 160 reviews
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Comfortable spacious room and friendly staff
The car parking facilities were seemed fairly open to any passers by
Very pleasant helpful staff we like the breakfast room.
Parking. History of hotel. Staff were very friendly. Central location. Overall a very nice hotel. Will stop again.
did not have breakfast. Far to early when on holiday.
Most of the staff and service.
Except one female staff at the bar and food area who continued to very rude and unfriendly to me. When my wife visited me she was upset at her attitude towards me(racist may?). I eventually had to challenge her at the end.....sorry for the very rotten apple among your staff!)
Hill carter hotel for me was value for money.i have stayed at premier inn before but next time I will be staying at the hill carter will also bring my wife and two children.it was also a very good breakfast.good value for the money.thank you for a pleasant stay.
We chose an executive room, it was a delight, and the king size bed was comfortable .plenty pillows and big bathroom. The staff were very helpful and polite, we didn't find the noise outside a problem, just close the windows, and its fine. Good parking spaces at the back, no problem with a free pass from the hotel, if you are going to hartlpool, then stay here.
The breakfast was up on the 4th floor, with a glass roof, I personally didn't rate the full English as I wanted potato scone, or blkpuddin, with mine, the chef needs to practice more with eggs, poached was a hard ping pong ball and the fried was nearly raw, yuk, but plenty to choose from as in juices, cereals, fruit, yogurt ect and the staff very accommodating, just ask.
Friendly staff, excellent breakfast , and a good location near the station.
I would have preferred a roos with a bath rather than just a shower.
The staff were all friendly and helpful - excellent is not an exaggeration. The room was spacious as was the bathroom. Furnishings were of a good quality. Bar food was of a good quality with generous portions. Very convenient for the railway station and other public transport.
Noise insulation does not seem to exist - you could hear people in the corridors quite clearly and the floorboards tended to creak a lot. The surrounding area is suffering from decline and can be a little depressing.
Staff were excellent, room excellent
Too noisy double glazing does not block noise out.
I can't fault this hotel. The staff friendly, arranged to have pizza delivered to room. Breakfast the following morning was good, however the accompanying view was fantastic. The noise from the bars across the street and the onsite nightclub never bothered me or my missus at all.
Quite close and convenient to the train station. Nice staff.
Hotel and decor is quite tired and could use some updating. Wifi was useless. Shouldn't advertise free wifi if you download speeds are so slow that a simple page takes ages to load - a skype call was not possible.
Food was good. Room was clean.
Room very dated.
good all round value and service from a very good hotel
Staff really good and breakfast good. Couldn't hear the nightclub down in the basement tho as previous guests have and we were on 1st floor
Very warm in corridors and room
Friendly, clean, everything it promised to be
Only bar food, which stopped at 2100; I didn't make it until 2104. Ho hum!
Good value for money with the hiring of a family room that comfortably slept four. Good meals and variation for dinner with an excellent breakfast taken in the restaurant on the roof of the hotel
Rooms were very warm in the night
The Staff were really, really friendly and extremely helpful. Rooms were clean and comfortable and you are right in the middle of town and parking next to the hotel.
There is a nightclub in the basement and its right off the main high st, its not super loud but if that sort of thing bothers you then i wouldn't book. Saying that we were on the 3rd floor so were away from the noise somewhat. Also there was a funny smell from the plumbing we could smell in the bathroom. But apart from this it was a pleasant stay.
a separate shower would be preferable to one over a bath.
The staff went out of there way to make sure our stay was perfect ,thank you very very much. We would highly recommend it to anyone.
the room was comfy as was the beds, the receptionist welcoming and friendly.
I found the room very hot apart from that we have no other issues.
The Junction Bar
This was our wedding night and felt the staff and attitude of them as if we were a hinderence. Over all stay not good
Very friendly atmosphere.
Adjoining door in my room
Very good base for exploring the area. Comfortable room. Very good staff. Good TV and wifi.
No proper kitchen, so effectively this is room only. Immediate vicinity not at all attractive.
Nothing really. It was somewhere to stay. Never again.
It was tatty and needed redecorating. No cooked breakfast was offered
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