Hilton Birmingham Metropole  

Super Breakfast!!!!!!!!!! Locality to the nec.

Small car parking spaces.

Not much. We experienced varfious problmes, separate report will be sent direct to the Hilton group

Couldnt find the hotel, spent half an hour driving around trying to get someone to answer the hotel phone! Disgusted we had to pay the parking. Long check in as conference had arrived before us. Had no Spa-leisure facilities apart from pool as everythiing else was closed, not acceptable, should have been advised as had planned to use facilities. Worked in overseas travel for 25 years & still live in the Canary Islands working for the media (press>/radio) finally got to room after "10 mile hike" to end of corridor. Phone didnt work in room or light above one of beds, staff fixed telefone but said light would have to wait until next day, not Hilton standard! I had booked near to airport & for a pamper as my niece was staying with me &

Location Choice of restaurants Space

No Wi fi. What a disaster in a modern hotel. Staff didn't know Nythung about hot to get Internet access apart from their own service Center Good expensive. If you don't nook breakfast you pay 50%extra even though you are s resident Car park expensive

The pleasant welcome and friendly staff. the room itself was very clean and comfortable and we would definitely stay there again.

Not a complaint as such but we did not know that there would be a parking fee added perhaps this should be advertised or the person informed on booking.

The food was excellent, and very fast, efficient staffing

Selection of channels on the in room Television, maybe install a full freeview system.

Locality to Nec. Staff attitude very good.well organised hotel.

Single room shabby and dated for £149.00 night. Complained as the shower lost water supply completly during my shower.

Did not like the Hotel, too busy, could not get a reservation at any of the restaurants. The phone in the room did not work and obviously had not been checked by the cleaners. The room service meal was undercooked ie raw meat and the charges were outrageous! Would not stay there again.!

Staff did not seem to be interested and the service was bad. I appreciate there was an exhibition going on at the NEC and also facilities in the hotel, but no excuse.

Good parking, and convenient for nec

I had bppked our rooms 5 months previously, but when I went to check in the rooms had been assigned to other prople, therefore we had no choice but to downgrade

The room cost was £289 for one night. It said that this included free access to the executive lounge - this was a bit of a joke as the executive lounge was the hotel bar which anyone could walk into. After paying that price £7.50 for parking was ridiculous. Had to eat in the hotel because of the snow food was very good but did not agree with having to pay the service charge. The room was nice but the bed much smaller than expected. Lamp was not working properly in the room. Pedal of bin in bathroom broken. TV outdated and poor reception.

Location rooms and breakfast

Having to book evening meal.light not working over bathroom mirror and towel holder hanging loose

The proximity to the NEC exhibition centre.

Close to the NEC excellent location

Expensive for food and drink.

Room was very good, although late night guests were noisy in passage. Restaurant was good although large glass of wine wasn't very large , glass less than half full, service was good. Service was good. Position good. Parking wasn't very easy, probably worst thing about stay.

Only parking really.