Hilton Birmingham Metropole  

Super Breakfast!!!!!!!!!! Locality to the nec.

Small car parking spaces.

My room had no heating so it was very cold and unwelcoming. I blame it for the bad cold I have now.

Considering this is a Hilton hotel the room was very old fashioned. The bed was the most uncomfortable bed I have ever slept in as one side had no spring in it giving the impression you were sleeping on a slope. It is now 2011 whenever I stay abroad all the hotels have Wifi access in the room and free access in there lobies, you don't. Finally I know that this hotel is based at the NEC and some might take advantage but to park your car there and be charged £7 per day for residents is a joke.

I had booked a single room which was not up to the standard I expected. There were 2 beer bottles above the bed, a mirror was smeared with stuff and hadn't been cleaned, the bathroom door handle and the toilet roll holder were on the counter and the radio didn't work. When I phoned down about these things I was moved to an executive room, which was spotless and much nicer. I was very pleased with the service but wonder what would have happened if the hotel had been full. Even if the first room had been maintained properly and I'd stayed in it and wouldn't have booked here again, as it was a very basic and dingy room with a foot high window at the ceiling which you couldn't see out of. I feel that the basic single room was not good value and didn't live up to the Hilton name. As I'd be booking the most economical room if I stayed again, I probably wouldn't choose this hotel again.

The close location to nec and lg.

The time that it took check in, four check in desks and only one check in clerk.

Close to the nec

Room was basic for the price - needed updating

The stay was perfect what more can I say

Room 2201 right beside the lift shaft and we could hear the lifts. The bed was uncomfortable Cleaning staff ignored the "Do not disturb sign" and came in to the bedroom as one of your guests was sitting on the toilet in the bathroom There was no information guide in the room to the hotel's facilities or local attractions There was one bathrobe for 2 guests There was no minibar or fridge/would have expected one in the Hilton

Very effficient staff, friendly, and welcoming. will deff . stay there again and at any Hilton as first choice.

Television had background noise ,irritating.

Did not like their charge for wifi.

I liked the Metropole because of its proximity to the NEC which we were visiting. We received an upgrade to an executive suite for £25 which included breakfasts and complimentary drinks and nibbles before dinner. This made the stay into something special for us and reduced the cost.

The rooms were ok, clean but typical of a chain hotel, the view was nothing special.

Friendly staff upon arrival and very helpful with any questions we had.

Location for the nec

Paying for car parking