Hilton Birmingham Metropole  

The room was spacious, spotlessly clean, very impressed with the dressing gowns and bath. The restaraunt (buffet) was very nice, not too pricey, and a great breakfast!

I found the staff at reception very unhelpful, there didn't seem to be any communication between them. After joining a big que to check in at 3pm we were told that we could not check in as our room would not be ready for another hour, although it clearly said that 'check in' was at 3pm on our booking confirmation. There was no appology, all they said was come back at 4pm. After 30mins of waiting I politly asked if we could have some drinks vouchers for a coffee. They reluctantly gave us a voucher, but only because I said to them that, if we had been checked in to our room we would be having a coffee, so I don't see why I should spend £12 on two coffee's when it is not my fault there is a delay checking in. I joined the que again at 4pm to attempt to check in, and was told we would have to wait another hour to check in, by this point I was not happy at all. I asked if there was anything that they could offer me out of good will for the inconvenience they had caused, and the lady at reception said to leave it with her. When I went back to check in at 5.20pm I asked the lady (a different one from the 4pm check in attempt) what they would offer us out of good will, and there was nothing recorded on the computer from the previous lady that spoke to us. When we finally got to our room, I phoned to say I would like to complain, and they offered us a bottle of wine and late check out. We were going to the 'Gadget show' in the nec the next day, so they said we can go to the Gadget show and check out when we get back. When we returned from the Gadget show the next day we went to go back to our room, and could not get in. We qued at reception again, and was told that the cleaners noticed that our bags had been packed and decided to take our belongings down to reception. There was absolutely no communication between the staff. They represent the hotel, and leave a lasting impresstion, which for us was not a good one.

Nice Hotel with friendly staff.

Parking expensive. was supposed to get a discount on this but it didn't happen.

Location to the nec was excellent, staff were very helpful. Food /restaurants were excellent but the drinks at the bar were very expensive Other than that our stay was 100% and we will stay again

Drinks at the bar were very expensive

Location was mainly the highlight as I was going to the gadget show in the nec

Food/drink prices were High

We tend to go for hotels with best ofers in the 3/4* class. We have travelled abroad widely but rarely used a hilton. We chose the hilton on this occasion as we were attending a show at the nec. It was also a wedding anniversary so I paid more than usual. The service and facilities were faultless with the exception of the hordes of young people in fancy dress going to a convention. However they were polite and well behaved and there were no problems other than they did clog up all the seats in the lounges and bars. We would certainly consider using a hilton hotel in the future and possibly pay more. We did like the executive lounge.

The only thing to comment on is as above the hordes of fancy dressed youngsters filling almost every avaiable space. We would check in future if there is a convention or similar on before booking.

Location to the NEC Friendly staff, especially in the Millers Restaurant

It was not the hotels fault but I would not nor recommend anyone to stay if they had another Kitacom convention on. The people attending the event did not have any awareness of their surroundings or respect for other hotel guests. They constantly blocked communal areas, were loud, obnoxious and on one occasion racist by righting some horrendous words on the back of a poster. I saw one of your staff members find it, they looked so embarrassed and hurt I hope they reported it. Woke up both nights with them running through the corridors and shouting. Would suggest next time that you try not to put guest near them and try to keep them on a separate floor.

Worst Hotel I have ever stayed in. Avoid at all costs.

Enjoyed our stay but bid not like when we came to check out your receptionist told us our bill was £559 for one night stay with breakfast when we booked the room last December on booking.com for £139 she made a phone all and therate was reduced with no apology poor service at check out which spoiled a nice stay in your hotel

Proximity to the NEC is obviously a massive bonus. We enjoyed dinner at Millers, and I personally liked that there were multiple options for eating if you wanted a cheaper/ less formal option. The room was nice and clean, the shower was powerful.

The TV signal was awful.

Great location for nec visit and lg arena To pay £7 to park as a resident was appalling

Parking charges price of Food and Drink to expensive

Staff were very helpful and friendly.

The size of the cuing which was 20 minutes for breakfast, we were lucky as this got longer whilst we were eating.

the location of the hotel for the NEC is very good. The staff at reception are not very friendly.