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Score from 1198 reviews Very good 8.4/10

Newest reviews for Hilton Birmingham Metropole Hotel

  • Robert
      United Kingdom
    September 16, 2014

    Staff Parking Good Food on Site

    Can hold some events with budget travelers who make excessive noise. As Millers is a restaurant do not know why staff dont direct them to bar area. Not good to try and eat after a long day at show with 50 people shouting and drinking.

    9.2

  • Jan
      United Kingdom
    September 16, 2014

    overall comfort and use of executive lounge facilities. Location to the NEC hals.

    Very crowded and no choice to have just one or two courses from the main menu in the evening. Could only eat in Millers (which is fine) but can be difficult to book and may not want this menu all the time either. Good room service menu but that meant eating in our room.

    7.9

  • Doreen
      United Kingdom
    September 14, 2014

    Every thing was just as it said in the book .

    Only thing I was not happy about was I booked an early morning call as I had to be at b ham airport at 4am .that call never happend .

    9.2

  • Lewis
      United Kingdom
    September 13, 2014

    The facilities were excellent, pool sauna and gym were very good. Breakfast was excellent value for money when booked on-line. Hotel was very clean and staff very helpful.

    Location is a bit odd if you want to go to the city centre Bed was very firm and moved about on wheels.

    8.8

  • Adele
      United Kingdom
    September 12, 2014

    Location near to NEC

    the bedrooms are dark and dingy bathroom very small

    5.8

  • Aine
      Ireland
    September 11, 2014

    ease of access to nec luggage minding friendly accommodating staff

    10

  • Marina
      United Kingdom
    September 11, 2014

    Close to NEC, 5 min walk view of the lake swimming pool

    Too noisy within the bar/reception area. Horrible old fashioned carpets. Hotel which caters for a large number of guests, hence little/non charm.

    5.8

  • Nigel
      United Kingdom
    September 11, 2014

    Location

    Dirty , staff , service, the restaurants office chairs around a table , 1 hour wait for breakfast . Very poor hotel for the hilton chain .

    3.8

  • James
      United Kingdom
    September 11, 2014

    The hotel is in a good location for working at the NEC. Breakfast was very good and restaurant food was good and value for money.

    Unfortunately the staff do not live up to the Hilton reputation. I stayed for 6 nights and used the bar and restaurant each day. It was so badly managed and it seemed that the majority of staff had been shipped in without any training. Service in all locations was unbelievably slow and nobody seemed to really care.

    6.3

  • Adam
      United Kingdom
    September 11, 2014

    Bar prices

    6.7

  • Anonymous
      United Kingdom
    September 11, 2014

    Location

    Price of food and beverage. Price of in room internet.

    6.3

  • Anonymous
      United Kingdom
    September 8, 2014

    Staff were very pleasent and helpfull

    Bed was hard. Bathroom smelt also you could not turn off the bath hot tap fully. Stains in bath. Restaurant furniture had stains on chair. Milk jug had a chip around the rim.

    6.7

  • Sandra
      United States of America
    September 7, 2014

    Bed was great Staff were great

    Required car to get to airport Walk to room was long (over by conference center)

    8.8

  • Furzana
      United Kingdom
    September 4, 2014

    the spacious room and the room being clean

    There was a cot in the room. The noise from outside and the distace from the station and airport

    7.5

  • Lesley
      United Kingdom
    September 3, 2014

    The room was very chic with nice chairs, hairdryer, iron board, iron, etc. I had a wedding to go to and everything I needed to get ready was in the room. The apple mac television was of good quality. Shower was very good and toiletries were better than average.

    The shower room seemed to get too warm after the shower and the air con had to be turned up afterwards to counteract the heat

    10

  • Carol
      United Kingdom
    September 3, 2014

    Location. Very close to NEC and a shuttle bus to and from. We ate in the buffet restaurant. Basically carvery. Good food but very little veg. choice. Room was comfortable and clean. Staff were very helpful.

    8.8

  • Margaret
      Ireland
    August 30, 2014

    I attended a salsa congress at this venue. Staff in all areas of hotel were helpful and efficient. There was always the personal touch. This surprised me in a hotel of this size. It was a very busy weekend being the bank holiday. However there was always a very calm atmosphere. Looking forward to going back.

    10

  • Anonymous
      United Kingdom
    August 28, 2014

    Location is good, with lovely wooded area and a lake between the hotel and NEC. Close to trains with shuttle service for station.

    NOISE! little or no soundproofing. Every door bangs and vibrations are felt with every bang. Bad at 2-3am as revellers stagger back. Then again at 6am as people who are on business start their day. I had to sleep during the day when I was meant to be working but just could not function.

    4.6

  • Brian
      United Kingdom
    August 28, 2014

    everything

    nothing

    8.3

  • Jenny
      United Kingdom
    August 26, 2014

    Everything was lovely from the meeter greeter to direct me to the footpath to the LG to the bar staff, nothing was too much trouble ! My sofa bed was made up on arrival without me having to ask, and the executive lounge was faultless, lovely food and drink - what a treat !

    Beds could be more comfortable, old coil sprung mattresses which are hard and bounce when partner moves kept waking me up.

    9.6

  • Anonymous
      Ireland
    August 26, 2014

    Mattress was very comfortable as were the pillows. Breakfast selection nice and staff helpful.

    Noise from every single door on the corridor being banged between 10pm and 12.30 am when sleep was disturbed. Also, children running around upstairsat midnight.

    7.9

  • Anonymous
      Switzerland
    August 25, 2014

    Personnel Gym

    Bathroom: the water didn't go through the sink drain and the bathroom smelled like mold Lounge area: the hotel was full of conference people, senior etc and the noise was non-acceptable. Had to take room service instead of eating in the lounge.

    4.2

  • Jane
      United Kingdom
    August 24, 2014

    Service charge for table service in bar

    8.8

  • Scott
      United Kingdom
    August 22, 2014

    Nice location and nice public areas for our convention. Most staff were helpful and approachable.

    Rooms are not air conditioned and they had no fans available. Very uncomfortable in our room. Some staff were snappy and not very helpful.

    5

  • Anonymous
      United Kingdom
    August 21, 2014

    Living well facilities were good no hassles to use facilities, pool and gym were clean areas

    Annoyed as when checking in at 4pm told prebooked room with a view wasn't ready and after a further half hour wait it still wasn't ready and we were given alternative room 'with a view' of the bus stop, fire escape and delivery entrance... Constant asking for payment by staff (bonus scheme or something?) when everything was already fully paid for. We were awoken at 7am demanding payment for breakfast when it had already fully paid for on arrival the day before -apparently system error. We were also continuously harassed for payment of car park when it was fully paid for

    4.6

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