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Score from 544 reviews Very good 8.3/10

Newest reviews for Hilton Birmingham Metropole Hotel

  • Margaret
      Ireland
    August 30, 2014

    I attended a salsa congress at this venue. Staff in all areas of hotel were helpful and efficient. There was always the personal touch. This surprised me in a hotel of this size. It was a very busy weekend being the bank holiday. However there was always a very calm atmosphere. Looking forward to going back.

    10

  • Anonymous
      United Kingdom
    August 28, 2014

    Location is good, with lovely wooded area and a lake between the hotel and NEC. Close to trains with shuttle service for station.

    NOISE! little or no soundproofing. Every door bangs and vibrations are felt with every bang. Bad at 2-3am as revellers stagger back. Then again at 6am as people who are on business start their day. I had to sleep during the day when I was meant to be working but just could not function.

    4.6

  • Brian
      United Kingdom
    August 28, 2014

    everything

    nothing

    8.3

  • Jenny
      United Kingdom
    August 26, 2014

    Everything was lovely from the meeter greeter to direct me to the footpath to the LG to the bar staff, nothing was too much trouble ! My sofa bed was made up on arrival without me having to ask, and the executive lounge was faultless, lovely food and drink - what a treat !

    Beds could be more comfortable, old coil sprung mattresses which are hard and bounce when partner moves kept waking me up.

    9.6

  • Anonymous
      Ireland
    August 26, 2014

    Mattress was very comfortable as were the pillows. Breakfast selection nice and staff helpful.

    Noise from every single door on the corridor being banged between 10pm and 12.30 am when sleep was disturbed. Also, children running around upstairsat midnight.

    7.9

  • Scott
      United Kingdom
    August 22, 2014

    Nice location and nice public areas for our convention. Most staff were helpful and approachable.

    Rooms are not air conditioned and they had no fans available. Very uncomfortable in our room. Some staff were snappy and not very helpful.

    5

  • Wayne
      Australia
    August 21, 2014

    Good breakfast

    Beds, toilets,

    6.3

  • Simon
      United Kingdom
    August 20, 2014

    I thought it was very good value for money,with very good amenities.The room was ideal for a single traveller,comfortable and clean.The staff were very helpfull.

    The cost of on site parking was quite expensive. I did find the signage around some of the hotel difficult to find/follow.

    10

  • Dhanjibhai
      United Kingdom
    August 20, 2014

    staff,cleanliness

    you coud have bit more on TV free channels and TELETAX Connection. You are BIG ZERO. or expence conscious.

    6.5

  • Anonymous
      United Kingdom
    August 20, 2014

    Mattress was awful. It was like sleeping on an ironing board.

    4.6

  • Carole
      United Kingdom
    August 19, 2014

    Staff were very nice it was very busy there but they were very efficient and breakfast was good.Good location for us travelling to a local wedding venue

    Unable to control shower as fiitings were loose went from scalding to cold and back did report it but it was not fixed light not working at entrance to bedroom and there was no bottled water on the hospitality tray

    7.5

  • Anonymous
      United States of America
    August 18, 2014

    Friendly, responsive staff. Served buffet breakfast very efficiently. Food at Millers was fabulous especially the scallops. Lounge is a great place to hang out.

    Need to offer wash cloths in the bathroom. Service at Millers Restaurant was deplorable. Waitstaff didn't seem to know we existed. Service training is seriously lacking.

    10

  • Paul
      United Kingdom
    August 17, 2014

    Superb upgraded room and birthday cake in room . Superb value

    10

  • Madeline
      United Kingdom
    August 14, 2014

    Cleanliness Helpful staff Good food Courtesy transport Handiness for NEC

    9.6

  • Anonymous
      United Kingdom
    August 14, 2014

    The location was ideal for NEC and it was such excellent value for money. It really felt like a 5 star hotel from the helpfulness of the staff to the luxurious feel to the hotel.

    There was some rust on the handle in the shower which had stained the bath, which was surprising considering how well kept the room and rest of hotel was.

    10

  • John
      United Kingdom
    August 14, 2014

    Ideal location, just 15 mins from airport...

    10

  • Anonymous
      Netherlands
    August 14, 2014

    pool, reception & concierge staff

    changing area for pool , was not very clean.staff not service ariented. noise from other customers.

    7.1

  • Anonymous
      Ireland
    August 14, 2014

    Location perfect

    Service in lounge for food to slow

    7.1

  • Susan
      United Kingdom
    August 13, 2014

    Room service needs improving even when busy as good service and quality is expected with this kind of hotel. Dont run out of wine as your choice is limited , so no reason to.

    6.7

  • Danielle
      United Kingdom
    August 13, 2014

    Loved the location. Nice modern rooms Complimentary cupcakes on arrival due to my fiance's birthday.

    Drinks were very expensive and lager was flat.

    9.6

  • Joanna
      United Kingdom
    August 12, 2014

    the above, the location, pool, the breakfasts . The fact that the hotel had laid on a free shuttle bus to get us to and from the NEC at regular intervals throughout the day made it so much easier for my Mum.

    Bar food far too expensive. No choice locally so obliged to eat at the hotel

    9.6

  • Yvonne
      United Kingdom
    August 11, 2014

    good location for NEC had swimming pool staff very helpful breakfast selection good, provided gluten free products automatically

    price for coffee very high room smelt damp, could't open widow. Reallocated a room which was much better poor quality of cooked breakfast

    6.3

  • Jennifer
      United Kingdom
    August 10, 2014

    Pool ,location , staff

    Paying for the car park. Having to pay for internet. Neither acceptable.

    8.3

  • Marion
      United Kingdom
    August 10, 2014

    Excellent service and polite we'll trained staff.

    The very hard mattresses made it very difficult to get a good nights sleep.

    7.9

  • Anonymous
      United Kingdom
    August 10, 2014

    Very helpful, friendly staff.

    Being in a smoking room instead of non-smoking.

    7.9

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