Hilton Birmingham Metropole

Det var ett bra hotell men vi fick lite problem med kredit korten och dom var inte så bra på att hjälpa till att lösa det.

Att dom mitt i natten hade låst en av medarbetarnas dörrar så att han inte kunde komma in på rummet. För att dom ville lösa kredit korts problemet mitt i natten.........Hur löser man det mitt i natten;??? Dom kunde ha väntat till morgonen.

Luxury

Bar prices

Great value at £39 including breakfast. Walking distance to NEC.Single room a little small and getting in need of refurbishment but has everything you need. Breakfast buffet excellent. Was pleasantly surprised and would definitely stay again.

Need to pay £7 for parking but then this is what you'd pay in a public car park on site.

I liked the health spa, I loved that the beds had proper duvets. Staff were really friendly and helpful and breakfast was excellent.

Yes, I thought the evening buffet in the restaurant was average for the amount of money that was spent there. The staff were lovely but the food let down the experience.

The cosiness of the room, and the comfort.

Quite a good enviroment and close to the NEC

Room a bit drab. Dining very expensive slow service in the bar

Was perfect for getting to the NEC, very comfortable and affordable

Excellent service, courteous staff, high standard of accomodation and an ideal location for the NEC

friendly staff and lovely breakfast

bar food bit expensive

confusion about the room safe,couldnt use it ,I think it was closed by previos guest and the instructions are very vague on that point, it seems all hotels have problems with safes.they seem to have no common standards in operation or instructions.

Some of the staff were excellent. The beds were comfy, room was clean and fairly well equipped for a cheap single. The breakfast was superb

The room was somewhat shabby - though it was a small cheap single I would expect a better state of repair Some staff were clueless, unhelpful and patronising. Check in was chaos - unable to cope with the numbers of people arriving that day

The location was fantastic for visiting the NEC and the accomodation was as expected.

It was disappointing to learn that amounts had been charged to the room in error and this meant a 1 hour wait to resolve the bill in the busy reception. Had the bill been correct we could have signed it and left without delay.

The location was ideal for the N.E.C

To eat and drink at the hotel was very expensive !!!! I was not told that i would need to book a table in one of the restuants so i had i 1 1/2 hour wait for one, and after a hard days work i was very annoyed. I will be staying at a different hotel next year !!