Hilton Brighton Metropole    

Staff added the personal touch to make you feel like a valued customer.

Nothing.

This is a good hotel, but hiltons should be served better

Pleasant staff - great building - good location.

Tourists (can't live without them) - dead seagulls hanging from catch net outside room 650.

Staff were helpful at check in. Location is good.

Dirty room. Old and tired. Room service trays left in corridor for over 3 hours. Served a used coffee pot from another table.

Breakfast was good, room was nice

We went into the cafe for pot of tea, it was served Luke warm, we mentioned it to the staff, they did get us a hotter pot, but......stood huddled talking about our request/complaint. Their face said 'how dare they'. Not happy at all with the service. We also had two power cuts in our room, we were only there 1 night.

The location opposite the beach.

- Bad wifi, £15 for 24 hours and barely worked at all in that time. - Badly working TV, staff refused to help. - No free bottled water, only expensive room service which served bad/burn food. - Seemed to try to add any many charges for nothing as they could, including 0.50 for calling reception. - Hotel windows and exterior looks run down and old. - Holes in towels. Not worth the money £540 for two nights.

friendly staff, great location

size of room, limited toiletries, for birthday treat got better at Premier Inn, breakfast distinctly average, definitely not value for money compared to other Hilton hotels I've stayed at, the room was meant to have been newly refurbished and perhaps it was but it didn't show as decor was bland

Everything

Loved the decor at reception and stairways , staff friendly, liked check out at 12. loved position of hotel.

i asked for seaview got awful pipes roof just ugly, made me Did not want to stay in room,went to spa, changing rooms need cleaning smell from showers and toilet was bad like stagnent water.All night heard banging clanking noise from piped outside window, so did not get alot of sleep!!!!!we hope to visit Brighton again in the next couple of weeks ..

Good room with everything that I could want, double + for the iron.

Two on reception on arrival. They were a little chaotic and I did not end up with an advanced payment breakfast voucher, that I thought I had said 'yes 'to. (Problem sorted very efficently by desk staff following morning) Also very disappointed that you closed your main resturaunt at 9:30, so I had to find my own supper, which was good in the end as I found a pleasant little bistro close by, with excellent French cooking

The rapid way I was changed to a more suitable room and the attitude of the majority of the staff. Most were helpful, courteous, informative and polite

Initially I booked a family room and the room I was shown to was a very small double with a tiny window. If the concierge hadn't intervened it would have been a very unsatisfactory break for me and my daughter

The location was ideal - we booked so that we could attend a concert at The Brighton Centre. The breakfast was excellent and the room was very clean and comfortable, with a huge bed!

nothing

Room and facilities very comfortable and location ideal for town without being too close. Breakfast was excellent.

Our room over looked what appeared to be the air con for the building next door which was a little noisy at night and provided no view.

Sitting on the terrace eating and drinking in the sun.24 hour food and drink.the bed.

Parked the car after handing in our luggage and when we walked into the foyer and our bags had just been left unattended outside the lifts! The tap in our room was broken.had to ask for toothpaste. Bar staff slow, had to clear our own table.

Very friendly staff, good location, a room at the back away from any noise

Hotel felt very tatty for a 4 star as if it is relying on the name rather than the quality of the hotel to get 4 stars. Seems like it needs a major make over. TV picture was very grainy like an tv with an aerial sat on top. Old phones in the room showing the need for an update. Premier inn is actually better quality and modern rooms...yet has 0 stars. Would still recommend for location and quality of your staff.

We had a great time in Brighton and it was lovely to go back to comfortable bed after a night dancing. The breakfast was also amazing.

Location, facilities, dogs are welcome, excellent staff,

the windows would not open more than a few inches it was quite stuffy at times.

Good Location and very handy to park my car under the hotel in secure space at reasonable cost. Walk to the Pier and the town centre.

Location

Demotivated,untrained staff at breakfast and very poor value for money regarding food

Public areas were very nice, breakfast was lovely

Rooms are tired . Looks clean at first glance but you soon realise it isn't really

Clean neat room

Room was to small

Flexibility of the venue in relation to our weekend arrangements in Brighton

The room. Although on check out I received a discount as aspects of the room we tired and I was hoping/expecting a sea view as it was a special occasion for us.

Smooth stay, good breakfast

Paying for wifi

staff where pleasant food was ok nice decor great location

room wasnt worth £130!!! room wasnt clean, walls had marks all over them, bed sqeaked a lot, bath had a footprint in it, not enough towels, sink had a white residue in it, bathroom walls a disgrace, the rooms need a refurb!!! booked the restaurant for a family meal but was told at rest entrance was a buffet only, however not told on check in, ate in lounge instead, food was ok but not great and took a long time to arrive. breakfast food was nice but the service was a shambles, never enough food out at 9.30am. i have worked in 3-4 star hotels for 14 years and this wasnt up to hilton standard for me.

The room The staff The decor