Hilton Coventry    

The all around Staff services, The Breakfast and particularly the timings of breakfast with its variety and above all The Event Manager, Sarah Wheatley who was most accomodating in fullfilling our event needs and making sure that we got whatever we needed.

Good room, friendly staff, quiet

Creaky bed, no reading lamp, expensive parking and very expensive costa coffee.

the whole thing

nothing

Good value for money, it cost me less than the nearby prem.inn when booked through booking.com. Leisure facilities.

Car park charge

I dont know how but when I added another night to my booking I got the wrong date so when we arrived we weren't booked for that night and I couldn't cancel the booking with you so I lost my money and had nowhere to stay. The receptionist couldn't give me a room there as they were full but she rang around and found us a room nearby. She was very sympathetic and helpful

Friendly atmospher.

Someone knocked on our door at around 4 am. I'm not sure who as we did not answer. But was not impressed.

Room was clean, comfortable and generous in size. Staff were very friendly and helpful. Bath and shower area clean and free from the dreaded black mould.

Cracked sink in bathroom, unable to control temperature in room, bathroom extractor fan not working, cooked breakfast was just warm with cold plates. This all sounds bad but they were only very small niggles. We were only there for one night so not really a problem.

nice and clean comfortable bed in a quiet location

tired room and furnishings. Water marks on lamps in room 308. have to pay £3.99 for water which i think at least first bottle should be complimentary and also no free wifi internet walls paper thin- could hear those next door

The service we received at reception in particular upon checking in and checking out. The room was incredibly clean and as requested on the ground floor with a cot.

The staff in the dining room for breakfast were ok but could have done more to ensure we were ok especially as we had a young child.

breakfast

very poor standard for a hilton, carpets are run down. I could hear the people next door all night. will not stay there again

The Customer care manager Beverley is the only one helpful and went out of the way to make us comfortable.

The staff were rude and unhelpful. There were delays in checking in and inspite of us booking several rooms for a wedding party the staff were not flexible or understanding.

The bedding was clean; this was the only saving grace.

A run down peeling tower block in need of complete refurbishment and repair. The car park was full of cracks and pot-holes, big puddles, a complete mess. The entrance was shabby with broken signage. The windows were filthy; My room had a stained sofa in it, fixtures coming away in the bathroom. Food debris in the seams of the seat. Grafitti on the lifts; LIfts that never arrived; Cheap ingredients for the food; Grubby torn nets; Overcrowded and short staffed; Torn and tired furnishings; Concrete stairway; Noise from other guests until 2 A.m and no one answered my calls to reception. No wi-fi in the bedrooms. I felt very unsafe here as a lone traveller. Never again. I got 4 hours sleep!

The room was comfortable and clean and good value for money. The staff at this hotel are excellent. They are very professional and extremely helpful. I would certainly recommend this hotel as a first choice when staying in Coventry

The restaurant served reasonably good food.

This hotel is in need of upgrading. The room had threadbare carpets and the furniture had seen better days. The bathroom although well stocked with tolietres had greying towels and discoloured bath suite.

During my stay I proposed to my girlfriend and the staff were fantastic in helping me to arrange it all and keep her from finding out. Extremely helpful and friendly service all round.

The location isn't great and taxis are expensive but hotel itself is a wonderful place. Its about £10 taxi into city centre.

Having to pay a charge for car parking.

Convenient location, Excellent service particularly from staff in restaurant

Lighting in room, spot light and lamps no main centre light

staff very helpful. esp, the duty manager

children running around the bar, while the adults were at a wedding the the halls. some children were only about 4 to 6 years old. ref. H.S.W.act.

Asked for an accessible room & was given a very nice room close to all amenities.The staff were very nice & helpful.

Staff were fantastic - gave me an upgrade which I thoroughly appreciated, they were friendly and the room was lovely!

I think some people struggled to access the free 60 minutes WIFI, even in reception area

good service, friendly staff who smiled alot

bar prices a bit high

Coventry Hilton is one of my favourite hotel among other Hilton branches. Staff is very friendly and rooms are very clean and comfortable and spacious. Swimming pool and spa is simply great. This hotel is designed for any type of stay with family or single person. I would recommend 10 out of 10.

Nothing to say

the bed was clean and very comfortable

meals were expensive

Clean, comfortable and great breakfast.

Lots of hidden costs

Low cost

The staff were ineffective, (eg telling me there wouldn't be a problem with my split booking causing my key not to work, but I had to return to fix it; no welcome/ checking my room no at breakfast) the hotel is dreary and dirty (I was on the grond floor). I expected better of the Hilton brand.