Hilton Leeds City  

Good location, good breakfast in the mornings.

This was not what you expect from the name Hilton. Hot tub/spa was not hot, directly attached to pool. Parking garage was full had to park down the street. No wi-fi in rooms, internet provider incompatible with any browser except for internet explorer. Room was clean, but very shabby: stained carpets, old furniture and fixtures, no wash clothes/mits in bathroom, mattress was hard. Hall ways and elevators untidy: confetti, trash, and clothing left by other guests from the night before still there 24 hrs later.

The staff were excellent

No wifi tired decor noisy room unvomfortable bed. Disappinted Not what I expected from a hotel with the name Hilton. No free wifi in rooms,

Proximity to centre, railway station and gym. Room finc.

Charge for internet was exorbitant so did not use it. Unclear how it can be justified given the room charge when plenty of other hotels at same/lower process can offer free internet. Definite barrier to a repeat booking. Tv limited. Poor picture

Room was comfortable although a bit on the small side, it had a large flat screen tv and tea and coffee supplied. The bathroom again was a bit small but came with toileteries etc. The ac in the room was very good. The swimming pool, spa, sauna etc was very good everything worked fine. Check in and out was quick. Did not eat in the Hotel as you are only 5-10 minutes walk to the city centre where there is plenty of resturants cafes etc. The Hotel had a Costa coffee where we did enjoy coffee there. A good city centre Hotel ideally located for everything Leeds has to offer.

Location was good for shopping and rooms where clean and comfortable.

Main enterance to hotel is unmaned and reception is on the 3rd floor. You can take a lift to the rectption or take the 2 unsightly escalators. Very unpleaseant smell in main enterance area (should point out this was not anywhere else in the hotel) No security present and contieage desk unmaned most of the time. Staff from the leisure club opposite seem to have to fill in this role as much as they can. Lifts to all floors located directly in front of main enterance so really anyone could pop in and out as they choose.We booked as hotel has smoking rooms. On arrival we were advised that the 6th floor (smoking floor) was closed for refurbishment despite me having called the hotel the week previous to confirm smoking rooms were available for the booking! It is also the policy of this hotel not to except any sterling notes larger than £20 ! Quite rediculous for a hotel chain this size and in this day and age & again no mention to anyone until we went to pay the bill. Surely if this is your policy, put it on your website.The local 99p shop had security facilities enabling them to cash £50 notes and the Hilton didn't ! Says a lot really. On the plus side this hotel did have a nice swimming pool all be it a small one & most of the staff were friendly and pleasant.

The pool and Steam room .The Staff were helpful and Receptionist when we were checking out.She kept cool when I had difficulty remembering my pin number.

The Towels in the room were clean but old and worn.The door of the room had been damaged around the lock.The outside of the building could do with a makeover.

We were next to the lift shaft and got no sleep at all, when we advised the staff they were less than helpful!

The Hilton hotel cannot really be faulted.Staff,room,and food were excellent.Perhaps bar prices are a little high,but overall a very good hotel.Will use the Hilton again when in Leeds.

Great location, good price, car parking on site, spacious feel in reception, verry helpful staff

Air con for heating room not efficient - only complaint

Yes I would stay again - for the price, the location is great and the quality is excellent.

Close to the city bars/restaurants nearby, had pool. Sauna and steam room

It was freezing in the hotel all rooms would not warm up

Very clean and tidy rooms. Ideal location for train station , shops and bars/restaurants. Breakfast was fabulous anything needed was already there

On site Parking was a bit expensive

Courteous staff, upgrade to a category above and location.

Breakfast ok but not usual Hilton standard.