Hilton London Docklands  

the free clipper from docklands over to canary wharf

very disappointed with the room, we upgraded to a deluxe yet we felt the standard room was pretty much the same

The service and friendliness of your staff which made a big impression on my 10 year old daughter

The hotel staff were exceptionally helpful and were happy to answer any questions. Breakfast didn't disappoint and the coffee/bar lounge was certainly appreciated after a long day. The ferry boat service was prompt and the trips between the piers were very frequent.

The only difficulty we had was returning to the hotel after the last ferry boat. Because the tunnels were shut we ended up struggling to get back. Perhaps with the tunnels being closed extra information as to how to return to the hotel or run additional later ferry boat services would have been useful. But i wouldnt want to make this negative because the hotel provided everything we required, just a suggestion.

The night view is really pretty... It was amazing... The room was clean the staff were all nice... I would definately go there again.

I booked the stay for my partners birthday and asked, if possible, I would be able to get a river view to make it a bit more special. When we arrived we were told we had been upgraded to a Deluxe Plus room and the staff also said happy birthday to him on arrival. We were also met at the room with a complimentary bottle of wine and birthday card from the hotel staff. The views were just amazing of Canary Wharf cannot fault our room at all. The staff were so helpfull and made our stay extremely enjoyable. Would go back in a heartbeat. Thanks so much.

It wasn't in the location I expected it to be and was hard to find. I didn't think the room was deluxe at all. We were going to the O2 and the staff were not very helpful in guiding us towards the venue instead advising us to get a car with driver which cost £25 each way. I took my friend as a special treat and felt embarrassed that I had booked this hotel.

The first room was small and tired.when we moved to the second room it was much nicer and bigger. Although was very noisy as we were told we were next to the main boiler.

Small window in the room. Dark furniture.

We were visiting the Olympic site and with the free ferry crossing over to Canary Wharf it was an easy journey for us. Reception and lobby staff knowledgeable and helpful.

I thought the hotel lacked an informal lounge area - there was nowhere to relax as such. We had to sit in the bar where the only comfortable settees were taken.

Lovely room, good breakfast, fantastic view of Thamsen and a really nice bar area.

A bite of from EXCEL. had to go by ferry and sub.

Excellent hotel I will certainly go again. The reception staff were very efficient and the room upgrade was appreciated. The view of the docklands, was enjoyed everynight from the bedroom window. The boats going up and down the Thames a bonus. The staff were very attentive and all our requests. The room was excellent

There were two minor details we were disapointed with, First the staff at the restuarant were absent when we came to dinner at the booked time it took 10 minutes to be seated, also the food was not as good as I would have expected for a 4 star establishment. The food I got was of the similar quality you can get at at a budget hotel. The staff were pleasent enough but were very slow in all they did.

We were treated very well during our stay and made to feel very welcome. We were celebrating my partners birthday and when we checked in we were given a free room upgrade and there was a £50 bottle of champagne waiting for us in the room - not bad as we only paid £112 for the room! The free ferry across the Thames is also very useful, as is the free parking and use of the health club. The breakfast was really good (included in our price but normally £18) with lots of fresh fruit available and a wide choice of cooked, continental and cereals etc. We would definitely recommend this hotel.

It was clean and staff were friendly. Room was fantastic ( deluxe plus) although bathroom a little dated and plain. The drivers were very good and the cars were very nice ( bmw and a Mercedes).

Location was not ideal. The tube was a fair distance away, although there was a local bus that took you to the station the cost was just under £5 for us as a couple for a single ticket - the hotel bmw private transfer was only £6 so we opted for that!! The bus was fine when using the one day travel card but first thing in the morning there was no way of getting this until you reached the tube station! The ferry service provided was fair although once on the other side of the Thames there was still a long walk to canary wharf tube so was not actually of any benefit.