Hilton Newcastle Gateshead    

friendly helpful staff

Location was fantastic, staff were friendly and full of advice.

Needs a make over, carpets were dirty, an old feel to it. not what you expect from the Hilton.

Excellent location. Good views of Tyne nice spacious room . Friendly staff . Beds were firm but comfy .

Nothing really to dislike.

Rooms, location, price and general accommodation areas.

Check in, twice I was given a room that I had not booked. This caused me embarrassment with the group I had set the trip up for. This was eventually sorted out and I put it down to an error.

Beautiful location on banks of Tyne, perfect for visiting Baltic & Sage

View of the river

Nothing

The staff, pool, room was excellent

The food, the bar menu is very limited, and the breakfast I paid £12 was awfull I expected much much more for that price big big let down

good facilities

some noise in the middle of the nigth from other hotel users

where it was situated. check in fast and friendly ice machine in corridor was away from noise view was amazing

I am a smoker and I booked a smoking room but the smell of smoke was really over-powering when we arrived had to hang clothes in bathroom don't think the windows were ever opened

Ridiculously expensive WiFi, a complete rip off and totally unnecessary in an already expensive hotel

Location and views.

Poor room assignment at first then upgraded upon request.

The use of the spa facilities always breaks the deal for us, great pool, jacuzzi etc !

Could have done with some complimentry biscuits to go with the tea and coffee !

Quality breakfast Good swimming pool

Not serious but 1st floor room situated over entrance a little noisy but not a problem - would ask for room on a higher floor next time

Comfortable mattress. View over the Tyne

The overall impression was they're trying to squeeze every last penny out of you. I was there for a conference and the catering was mean, limited snacks in breaks, tea, coffee and tap water only. Toiletries in room shampoo and soap, no lotion or luxury. Wifi extra. None of this was cheap. I'm allergic to feathers - they could only find one hypo allergenic pillow in whole hotel. Staff very variable - receptionist who checked us in very offhand which set up an immediate bad impression. Other staff great but next time I'm in Newcastle will go somewhere welcoming and feels like value for money

Great views across river of bridge and old town. Helpful and friendly staff.

Window in rooms did not open for fresh air.

Convenient location for sage gateshead

No bottled water; no toiletries in bathroom besides basics; no dressing gowns; served a lunch consisting of decaying brown avocado in salad, and reheated dried chicken for an exorbitant price so obviously no pride/quality control in kitchen

The location is excellent, just a short walk in to town. The views from the bar are wonderful over the city - especially at night. Staff are efficient and friendly. The general standard of the room is good and the rooms are generously proportioned compared to other hotels

The bar waiting staff don't serve you in the bar area - which I would have expected. Although the room was generally clean there were some marks and spills that really should have been dealt with in a general room clean

Having a little bit of luxury and a great view of the bridges

7seconds on the mini bar should be a little bit longer.

Was over priced just try and have your pants down all the time try and charge you everything they can wont ever go again just for people who like to show they got money but stay in a crap room.

The Easy Chair and comfort of the room. The distance to most places were close by and easy to get to by car.

The value for money, having to pay £15 if you wanted wifi access and £18 for parking for 2 nights. The dirty ness of the room there was patches on the ceiling, black marks on the floor and wall. Being woken up twice on the first morning of our stay to ask when we would like our room cleaned, we placed the sign on the door handle outside and still received 2 phone calls at different times of the morning. Clearly lack of communication between staff and persistence to get there room cleaned to free up their time.

Very nice breakfast excellent with very helpful staff

Pillows need re newing very uncomfortable

loved the location. the view of the tyne and bridge were amazing. the people of newcastle are so lovely and friendly. have told many friends to come and visit. am defo coming back. beast wk end ever!!!

Lovely setting, great views and friendly staff.

Nothing

Breakfast was good apart from manger continuously clicking his pen top, very irritating when sitting close to front desk of restaurant.

Not getting room with river view as specifically requested. Decor tatty, bathplug loose. Repeatedly very loud banging every 5 seconds in steamroom NOT condusive to relaxation after a long day

Location

£15 charge per day for internet and £10 charge per night parking