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Newest reviews for Hilton Puckrup Hall Hotel, Golf Club & Spa

  • Philip
      Ireland
    September 10, 2014

    I loved everything about this hotel - location, facilities food - everything. Keep doing it!

    Nothing

    10

  • Anonymous
      United Kingdom
    September 7, 2014

    Good location Clean

    Dated No air conditioning Difficulty getting a phone signal Free WIFI only available in the public areas

    5.4

  • Adele
      United Kingdom
    September 4, 2014

    Very helpful and friendly staff and most attentive.

    Hard bed no give in it what so ever! Asked for a topper but it never appeared. Needed bathrobes.

    8.3

  • Theresa
      United Kingdom
    August 31, 2014

    Staff friendly

    Location of room by generator which made a noise all night Bed had seen better days Room hot and cramped Breakfast limited - no jams or spreads offered or hidden not sure which Expected better as hotel so far out from Tewekesbury

    5

  • Maggi
      United Kingdom
    August 27, 2014

    Lovely hotel surrounded by beautiful countryside. Peacefully quiet but very close to motorways so very easy to access. Food was excellent and the staff were exceptionally helpful. We had a lovely large room overlooking the golf course.

    I can honestly say there was nothing we disliked about this hotel.

    10

  • Mike
      United Kingdom
    August 26, 2014

    Breakfast was very good

    Lack of choice on Dinner Menu and Waitress not informative enough

    7.1

  • Elspeth
      United Kingdom
    August 24, 2014

    Fantastic staff, always very helpful. Brilliant that the kids ate free!!!!

    Only small criticism was the Balharries restaurant was very slow at dinner time.

    10

  • Anonymous
      United Kingdom
    August 21, 2014

    Poor internet facilities. When given a complimentary hour it was still intermittent. Parking was poor, made in attempt to make sure that one car parked in only one space. Restauranteurs parked poorly making residents walk long distances... Reception talked loudly about personal life across the area ans seemed uninterested in my concerns.

    5

  • Becky
      United Kingdom
    August 20, 2014

    The price was quite high but the hotel is perfectly comfortable.

    7.1

  • Peter
      United Kingdom
    August 20, 2014

    The hotel was set in beautiful surroundings was clean in the main areas and the food was beautiful. Staff friendly and polite.

    The chambermaid did not make the bed and I had to tell her about stained towels in the bathroom.

    8.3

  • Colin
      United Kingdom
    August 19, 2014

    Wonderful location , great staff, clean, comfy , planning another visit soon

    Not stopping longer Breakfast not very hot from the self service

    9.5

  • Anonymous
      United Kingdom
    August 17, 2014

    Spacious hotel overlooking beautiful gardens and golf course

    Thought room was expensive particularly as it did not include breakfast. (booked day before arrival and cost £89, other family members that booked earlier paid £59 for same room including breakfast!) Was also disappointed that cost of breakfast, when not included in room rate was £16!

    9.2

  • Denise
      United Kingdom
    August 17, 2014

    The restaurant is particularly good with good quality food and good service.

    The doors in the bedrooms are heavy which results in quite a bit noise by other guests in the evening.

    10

  • Michael
      United Kingdom
    August 17, 2014

    Peace and quiet of the lovely location and very efficient and friendly staff. Food and service at Dinner and Breakfast very good

    8.3

  • Paul
      United Kingdom
    August 16, 2014

    A surprising location for a Hilton hotel, but very accommodating and comfortable. Good bar area, gym and swimming pool also. Breakfast was excellent.

    9.2

  • Karen
      United Kingdom
    August 15, 2014

    Nice grounds. Big bathroom. Nice historic building. Right on golf course. Some staff were friendly and efficient others not so much.

    Room was bi-level with bathroom upstairs. Hot day so room was quite warm, no temperature control. Very basic toiletries. Charge for wifi. Bottles of water in room, extra charge! Not a great view of rooftops. Dirty dishes in the hallway outside. Hotel was full, had to park a distance away and walk in rain with luggage. Ordered afternoon tea, tea came before the sandwiches etc, had to ask about 20 mins later. Overall not that impressed for the price of the stay.

    7.1

  • Anonymous
      Ireland
    August 13, 2014

    Clean very comfortable hotel Good Staff apart from our experience with restaurant food. Ideal base from which to visit Cotswolds very pleasant visit to the area very nice people

    Food expensive in Lounge Dining room food could barley be described as good and not value for money compared to excellent Restaurants in Tewkesbury

    9

  • Lindsey
      United Kingdom
    August 13, 2014

    Nice hotel. Clean, fresh rooms. Spa facilities great, and beds were very comfy. Easy to get to from motorway. All in all, good value.

    No 3G whatsoever anywhere. Not a single bar of reception at all to check your email. Wifi is available in the bar area etc but if you want to use your phone in the room - you have to pay. Only a little gripe

    7.5

  • Jennifer
      United Kingdom
    August 10, 2014

    I thought the staff were friendly and helpful. I liked the décor and room. Breakfast was excellent.

    Parking was not so easy but it was a fully booked hotel

    8.8

  • Steven
      United Kingdom
    August 7, 2014

    excellent location freindly staff nice terrace area

    a bit noisy at night

    9.2

  • Michael
      Australia
    August 6, 2014

    Ok for a business trip if you play golf

    Mattresses were obviously very old and were hard and uncomfortable. We tried several rooms and all were the same. Rooms were not clean and were dusty

    3.3

  • Jane
      United Kingdom
    August 6, 2014

    Pool. Food was OK.

    Room was as far away from the lift and stairs as it could be. Room boring décor and bedding. Wash hand basin had huge crack in it. Room overlooked back car - not a nice view. Glass of wine was £9! Pricey - £99 for bed and breakfast for one person.

    5

  • Iain
      United Kingdom
    August 5, 2014

    It would score 9 out of 10 Shame about the noise from the kitchen

    Noise from the kitchen went on until 12pm despite two telephone calls and one trip to reception. Woke my 6 year old up Manager tried her best but it had little effect I was in room 127 above the kitchen

    7.9

  • Anonymous
      United Kingdom
    August 5, 2014

    Staff were excellent

    Busy resturant in the evening food sent back cold, a number of guest complained

    7.9

  • Maurice
      United Kingdom
    August 5, 2014

    Helpful chatty smiling staff!

    Lack of wi fi facilities in the room, with no access possible during the morning of our stay even in the lobby/lounge. Even Premier Inns provide this for free! Carpets in need of securing where they have worn and stitching has come adrift in the corridors at regular points along the corridor - trip hazard.

    7.9

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