Hilton St Annes Manor    

Refurbished room was very good.

First room had a noisy broken air con unit necessitating a move. The restaurant on the Saturday was poorly run by short staff. The cleanliness of the restaurant was terrible with waiters brushing food on to the wall paper and dripping on to the floor where it was left over the weekend in some cases.

Helpful friendly staff

Only restricted range buffet evening meal available as kitchens were being refurbished. Should we have been advised of this when purchasing or shortly before arrival date? Had planned to entertain family at hotel.

It is a really good hotel, nice rooms, bed very comfortable, friendly staff. We really liked the breakfast.

Staff here were very friendly and helpful and made the stay an excellent one! Great facilities , loved the Spa and the grounds to walk in were lovely. Excellent location to get around.

One small quibble was the older room we stayed in which had lovely features but a few small details let it down. The gap in the window frame meant hey had an ugly electric heater in there (and a draft) and the wardrobe doors would not shut. Such minor things to finsh off and lovely room.

Our room was truly beautiful. Obviously just redecorated. Staff very helpful and courteous.

Sound of air conditioner/heater in room. At times very loud and annoying especiallu through the night.

Paying top prices, one wouldn't expect hotel to run out of baked beans at 9.30 when breakfast finished at 10, it may seem trivial but I would not stay there again!

always feel at home,always made welcome

there's nothing

The gentleman on the reception desk when we arrived was extremely helpful considering he had no record of our reservation and the hotel was busy with a wedding and people staying for the Easter weekend

No record of our reservation when we arrived No record of dinner reservation although it had been booked from the front desk Dinner was a buffet - presumably due to the wedding - poor quality food. The dining room seemed unable to cope with the number of guests wanting breakfast on Sunday morning

comfortable rooms and facilities. Good parking and close to wokingham town.

We just loved it - beautiful chillax place. Can't wait to return

The family next door who put their tv on full blast at 6.45 on Sunday morning! But you can't be accountable for thoughtless guests!

Didnt really like being woken up at 7:55am on our last day by room service asking to clean our room!!!

The excelent value and the room was good. Fantastic shower

n/a

Pleasant meal, comfortable room, excellent swimming pool

The view and land scape

The carpets damp and the furniture old

The staff were very friendly an helpfull.

The big damp patch on the walls in my room, a bit disappointing, I was thinking the Hilton was going to be a luxury stay, the rest of the hotel was lovely, just the decor/damp wall in my room Was a let down on the whole experience, even the cheap holiday in don't have damp walls.

The location, the friendly staff & service and the ambience of the hotel and its setting. The price for the three rooms was exceptionally good value.

Nothing

whole stay was great

Rose wine wasnt great. Red and white were excellent

The friendly and helpful staff, the breakfast. All really.

Can't think of anything.

The room was perfect very modern and an enjoyable stay.

Convenient - easy to get to and close to the office Good facilities (apart from the selection of tv channels - would be good to have all the freeview ones on there!) Really comfy beds and good shower

Choice of tv channels weren't great food was quite expensive - especially when you're just having room service on your own (I paid £18 for a salad!)

The Hilton St Annes Manor is in a beautiful area with a wonderful setting. Quite and peaceful, with beautiful walks yet not to far from shops and resturants.

Coming from South Africa we did find the prices for the meals a bit on the expensive side. Also would have like to have found out a bit of the history of the Manor, but the staff I asked were not able to tell us much.

Excellent customer service.

Swimming pool too cold and kids under 6 not allowed in jacuzzi. This was a major problem for us as they got really cold in the swimming pool and we had no way of warming them up as there was no bath in our family room (just a shower). If you're travelling with young children, make sure you request a room with a proper bath. Also, there were people in the adjoining room on one of the nights and we could hear every word of their conversation (and they could probably hear our noisy kids). If they give you a room with an adjoining door, ask them not to put anyone in the other room. We didn't find out that our rate included breakfast until the last day - what a waste as it was an excellent buffet! The adventure playground is closed in winter, which was a shame as it was one of the reasons we had booked the hotel. The staff dealt with all issues effectively and sympathetically, so we will probably return despite this not having been the best stay.

Good location, lovely hotel.

very comfortable and friendly,

Location combined with seasonal price offers

Price of coffee in the Costa cafe - £4.40 for an Americano is too much