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The Shaftesbury Kensington
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7.1
Top
Based on
935
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Anonymous
Family with older children
Norway
July 10, 2009
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otherwise the romms were nice and the area and street very nice. yes, the first room we were offered where in the basement without a window. In norway you are not allowed to sleep in rooms like that. But I luckyli I was able to change the room to a different on the thrid floor. I also thougth it was strange that you had to pay for the room at check in, before you even saw the room. I think when you are offered a deluxe room and it is without windows it is not nice. |
6.3 |
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Anonymous
Family with older children
United Kingdom
July 9, 2009
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It's location! good tube service nearby. Initial room allocated, was too small and dark, could not access the wardrobe or walk around bed, dark and impossing, requested to be moved , staff agreed and then forgot about us!! staff did not look happy in their work. |
4 |
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Valerie
Solo traveller
Kingston,
Jamaica
July 8, 2009
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Complimentray wired internet in the room, its central location Receptionists could do with some training in customer relation; they appear to be simply be going through the motion. |
6 |
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Anonymous
Mature couple
United Kingdom
July 7, 2009
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Great location and convenient staff very unhelpful and not at all friendly at check in |
5 |
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Dores
Solo traveller
Richmond,
United States of America
July 7, 2009
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The staff was friendly Although my reservation was for the Shaftesbury Kensigton I was housed on another hotel across the street. The room was very small (in reality a closet!), not very clean, smelly and noisy. This was more of a backpaker than a hotel, but I was paying for a hotel room. After one night I was moved to the Shaftesbury, which is a reasonable hotel. Some reviews in the internet complained about the same problem, thus mine was not an exceptional situation. It seems to me that the hotel perhaps overbooks and then transfers people who travel solo to the lesser quality hotel. At this point travelers do not have a choice as it would be almost impossible to find reasonable accommodation at the very last minute. |
4 |
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Nekić
Solo traveller
ZADAR,
Croatia
July 6, 2009
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This reviewer provided a score but did not have any comments |
8 |
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Timothy
Mature couple
Arklow,
Ireland
July 5, 2009
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We requested a room change after the first night. Staff were brilliant, accommodated us - no problem. |
9 |
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Anonymous
Mature couple
United Kingdom
July 5, 2009
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The reception staff were very not very good, and we changed room due to a large crack, and part of the bathroom sink missing. |
5 |
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Ian
Young couple
Waterford,
Ireland
July 4, 2009
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The room was far smaller than I expected. There was no window. It was on the ground floor, despite the fact that it was supposed to be a "delux" room. The TV did not work and I when I requested that it be repaired, nothing was done. |
4 |
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Xue
Solo traveller
leeds,
United Kingdom
July 3, 2009
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Room clean, bed comfort 1. Took ages to check in; staff don't what to do; 2. Given a room in basement which I don't like, but was told no choices; 3. the noise of air was undurable (turned off air conditioning, but no control of the air venting system. |
4 |
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Sajeda
Young couple
Manchester,
United Kingdom
July 3, 2009
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The restaurant service was poor |
4.5 |
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Maria
Solo traveller
Rome,
Italy
July 1, 2009
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This reviewer provided a score but did not have any comments |
5 |
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Melissa
Young couple
Waterford,
Ireland
July 1, 2009
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The location was excellent 100m from Earls Court Tube station which is on the Picidilly and district lines. Initially we were allocated a basement room which had no windows, we could not stay there it was sweltering and felt very claustraphobic. Then we were moved to a room across the street which had no air con in the corridors and it was 26 degrees outside. The headboard in the room was satin but was stained from other guests this was not good. |
4.5 |
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Ian
Young couple
KNOCK,
United Kingdom
July 1, 2009
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Room was clean, well fitted out and as descibed in hotel details, staff courteous, good location for central London. The room was compact, would have be nicer if a little bit bigger. Air conditioning was ineffective. Mattress needs changed - roll together effect in the middle! |
7.5 |
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John
Mature couple
Warragul,
Australia
July 1, 2009
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This reviewer provided a score but did not have any comments |
5.5 |
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Owen
With friends
belfast,
United Kingdom
June 30, 2009
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proximity to tube station,bars,restaurants etc,also hotel breakfast was pleasant with friendly service.Moroccan bar at night had a good atmosphere I have used the hotel frequently but recently it seem to be difficult to book twin rooms(as most rooms seem to be doubles) |
7.5 |
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Keenan
Young couple
Melbourne,
Australia
June 30, 2009
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This reviewer provided a score but did not have any comments |
10 |
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Jacqueline
Mature couple
Scunthorpe,
United Kingdom
June 28, 2009
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Within easy access to underground Sent to another hotel on our first night, extremely poor facilities. In the basement next to the underground! |
5 |
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Anonymous
Solo traveller
United Kingdom
June 27, 2009
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The Shaftesbury Kensington provided a handy and comfortable place to stay while on business in central London |
8 |
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Anne
With friends
Wakefield,
United Kingdom
June 26, 2009
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Very comfortable, beautiful rooms, accessible to everything you need, and very friendly staff |
8.5 |
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Andrew
Young couple
leeds,
United Kingdom
June 26, 2009
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its location is good for earls court tube. on arrivall the initial room we were given was totally substandard with no window and mould on a rooflight...on complainig this was changed for a upper floor room...we noted that the next arrivals were fobbed off with the room....it should be taken out of service and revert to storeroom. |
4.5 |
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A
Solo traveller
rotterdam,
Netherlands
June 26, 2009
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the only positive in the hotel was a punjabi gentleman who works at the reception, the rest was totally unbearable what one sees on the internet and the room one gets is very different, it was a dingy, stale smelling excuse for a room in the basement. the personnel were indifferent and unfriendly barring one gentleman |
2.5 |
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Sabina
With friends
Riga,
Latvia
June 25, 2009
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I don't like there! Shower didn't work there,say about it two times,nobody do something! Conditioner didn't work. Room was without window,stuff wasn't friendly!Never go back there! |
4.5 |
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Kelly
With friends
stamford,
United Kingdom
June 25, 2009
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Location is fantastic, so close to earls court tube station. |
7 |
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Anonymous
Solo traveller
United Kingdom
June 22, 2009
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Too near ground floor in separate annex to main hotel no rom service just small room not what I ordered |
4 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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