The Shaftesbury Kensington

I liked the good location-close to the tube! the staff was very helpful and nice. The room was very comfortable and clean. the price was very good for the standard of the hotel!!

Staff were pleasant and helpful. Breakfast service was excellent.

Single room smaller than I expected from the web site. I would have preferred a separate shower.

I have stayed at this hotel many times and have never had a problem but I checked in late on Saturday night to find that they had a problem at the hotel and could not accommodate my stay. Great for a lone woman traveller trying to find alternative accommodation at 10 o clock at night

Very comfortable, stylishly appointed rooms. Friendly, attentive staff. The room was exceptionally dark in the night which was an unusual and pleasurable experience in London.

It was difficult to get round the bed due to the width of the room and the wall mounted tv screen at the foot of the bed.

It is good hotel with easy access to train staion which really helps visitors to reach any place without much problems.Ofcourse the Hotel is worth more than what you apy for it.

The free broadband which was very quick.

The hotel overbooked on my first night and I had to be transferred to another hotel. I did however get a free English Breakfast as a result.

Relaxation and walking to city.

close to metro station..clean romms..happy faced staff..

bed's in rooms are small sized..

The position is very convenient. The value is OK but the rooms are tiny. The extension around the corner is in a noisy spot so stay in the main hotel.

very quite inside the hotel. good location for Earls court

The quality of the room was way ahead of what you would normally get for this price. It was a very reasonable size (I had paid a little extra for a single occupancy double room). But be aware that I was put in a seperate building about 75 yards away from the main buidling.

I don't like being taken to a room off the main site without being asked first. I had chosen this hotel carefully because it is in a relatively quiet location and the building I was taken to was much closer to the Cromwell Road -although the noise was not a problem in my room. The only niggle I had was that the bathroom, which although well appointed, had some basic maintenance problems...not least the badly cracked toilet bowl. Nevertheless, I would still recommend this hotel.

The location was excellent

We were disappointed with the room that we booked as it was in the lower ground fllor with little natural light and therefore was very dark. We asked for a change of room which was handled well at reception. However, the room was smaller than the original one booked and was quite crampt.

Nice clean hotel, very near to earls court tube station. Really central to London. Overall good experience except for trying to find the room !!

Minor detail - staff at desk checked us in and advised our room was just down the stairs & down the hall. In fact, it was down stairs and down, then up a few floors - it was very hard to find. We had to ask for assistance from another member of staff to find the room. Staff at desk should have shown us to our room or organised some one for us.