Best Western Premier Shaftesbury Kensington  

The road leading to the hotel is directly opposite Earls Court station, and only a 3 minute walk to the hotel. The hotel is close to restaurants and bars, as well as fast food joints and a supermarket

The hotel has an annexe down the road that it (tries to) puts you in, I paid for a luxury single room and they put me in a basement room with a tiny window that the size of it my pc screen is bigger!! I guess it was to hide the awful street and basement view!! Plus I am sure I could hear the rumble of trains in that room (from earls court station) which is very near. I complained and demanded I be located in the main hotel, but was fed some bull that the hotel was full owing to repairs to 3 floors of the hotel (as if!!-wouldn't make any commercial sense to close 3 floors!). The receptionist then said I could cancel my reservation and he would give me my money back. Which no sane person would as going to another hotel you would have to pay the extortionate rack rate. So I demanded to see the manager, who came took one glance at me, knew that I meant business. Didn't even bother to come over to me or say anything, and merely instructed his pleb of a receptionist to 'upgrade' me, and lo and behold a room was available. Its strange that the room I was then put in was a normal single room, I certainly didn't feel upgraded, there were club rooms on my floor but my room wasn't one of them! The contempt which the hotel has for its guests is incredible, I don't mind pay nor staying in an annexe if this was made clear at the time of booking, but you cannot advertise a luxury single room in a four star hotel, then put guests up in alternative accommodation down the road in 2-3 star level accomodation with absolutely no facilities!! With no offer of an apology nor a discount. Its appalling practice.

On arrival on what was probably the warmest day of the year thus far, the air conditioning in the room we were allocated didn't work and the room was very hot. An attempt was made to fix the problem but was unsuccessful. We had to tell the hotel that we required another rom with working a/c or a move to another hotel. The re-allocated room was satisfactory. We felt that the hotel should have checked the operation of the system as a routine.

Location. It was close to the London tube and walking distance to Albert & Victoria Museum. Charming street with pubs and fast food eating places close by. The reception staff arranged for cab to the event and to the hotel at very reasonable fares.

The room was cramped with a smaller than standard size bedroom. The door jammed and we needed to call the front desk for assistance. Around 9pm the tv went out and it was due to maintenance work.

Breakfast

The size of the "deluxe double" room.

Central location

The first night we arrived at 1am and we where put in a different building across the road from the hotel. The trains started at 530 am the noise was horrendous we got no sleep at all. This was a very bad decision by the check in desk staff who would be very aware of the noise problems putting us into another building next to the rail line I will never stay in this hotel again and would not recommend it.

The room was small but quite comfortable.

The bathroom could have been cleaner and there was no hairdryer.

Staff were excellent. Very welcoming and efficient and were 5 star in their approach. Room was good, although carpet was a bit threadbare in places, but that would be our only negative comment. Will definitely be staying again because of the welcome we received

Very well equipped room-bathroom with cosy ambient; Nice position in a very calm district; Silent; Friendly staff and helpful if needed; Very good value for Money;

Room size quite small, but I have no benchmarks vs other hotels in London, so I guess is something in line with city standards;

Pleasant staff good link to the tube

room was really warm and a little small for a deluxe.

The location and the price which was brilliant

The hotel was very clean bathroom and toielets brand new. The hotel offers many facilities such as wifi, jym and breakfast.

Do not stay in the upper floor because apparantley the water flow do not get there! The hotel staff explained to us that they own their own water system and therefore it is very weak in the upper floors. We stayed at floor number 5 and the water flow was terrbile, took us ages to take a shower, which was very disappointing of course. The "Deluxe Double Room" are also very small, we couldnt even open the closet because it was tight to the bed.

Well situated, near to South Kensington and a easy conective underground station (Earls Count, 250 m). The rooms are renovated, with modern baths. The continental breakfast is good and has a good join (£ 11,0).

The team is no so fast... If you order a towel, must be waiting for 1 hour. I had order a knife for make up my lugage but I'm still looking for, in Brazil, after 48 hours!!!!! A wireless internet conexion is imperative in times of tablets...

Expensive rooms that are small, dark, noisy and cramped. Really terrible hotel.