Kensington Town House  

Windows is not possible to open. Conditioner is broken (only as ventilator) All items are old. There are blood-sicking bugs in the bed. Very bad.

I liked the location which was convenient for my purposes and proximity to Underground station.

It was too hot and ventilation/air conditioning inadequate. The rooms were too small particulatly the first one offered which was barely able to contain the bed. Replacement room was noisy because of the adjacent rail/underground lines.

Horrible place, rooms close, very poor cleaning, do not change clothes. Payment is required for a room in advance. Service staff stealing money!! 100 euros were stolen from the room. The hotel manager said that staff had nothing to do with that. Even the apology did not bring .. The area around the hotel is dirty and not attractive. I do not recommend this hotel to anyone. Do not spoil your holiday!

Excellent location, affordable rooms, clean

Very small rooms, even for me (petite woman). Would stay again if only for 1 night.

Close to the tube!

On arrival the reception was not welcoming infact dam rude! On our first night they had no electric, so we sat in the very small room in dark with no tv. The air conditioning rattled every half hour kept us up constantly and I requested quite room. We ask to move for next night, the new room was even worse. The noise air con made was even louder. Tried to sleep without the air con but then I could hear next door conversation quite clearly! Cause of the electric failure we had no hot water to shower that morning and night! Hotel did not offer any compensation! All in all won't go there again! Also other at hotel complain of the train noise too!

Due to a water leak at this hotel we were relocated to the nearby Best Western accommodation. We were happy with the alternative offered and our comments refer to it. The room was well laid out and pleasant to stay in. Easy walking distance to nearest tube station, close to choice of restaurants and shops. Heating and air/com excellent.

Although the room itself appeared clean there were a few minor concerns where more attention to cleaning was required e.g. Bathroom light switch dirty, TV remote control was filthy, Microwave had been used and not cleaned afterwards, Black stain inside the fridge. Other matters which would benefit from attention are - The TV only worked on 6 channels and there was no facility to try retuning it. The Bathroom door would not open fully due to it catching on the floor. No code for the room safe. Lift broke down during our first use of it accompanied by a member of hotel staff. During our 2nd of 3 mornings there a cleaner twice knocked the door between 9.15 and 9.30am.

convenient, clean and well equipped room

The room had a loud bizzing noiseregularly occurring every 2-5 mins which kept us awake throughout the night.The room was rather smalland compact.

Sits over the tube line - very noisey in the room, and yet not in the reception which we were next too... The matress had some bizarre lumps in it. No working wireless as advertised, even the wired connection didn't work. No cable had to ask at reception, also no TV remote control - some one else commented on that. Found a great pub that served breakfast for a fiver each just round the corner as there are no facilities in this hotel and it was 1/3 of the price they quoted for the partner hotel.

Nice staff, kind and polite. Position, close to Piccadilly Line. 15 minute away from city centre by underground. Old fashion hotel.

Terrible smell inside the room

Nice clean room, good value for money.

Some of the stuff did not know enough abaout London and transport of London.

It was clean

Rooms were small, staff very unhelpful.

Really it doesn't have the worth to stay in this hotel, rooms are very small and can't be breath in the rooms, if you put one bag in the room there is no way to pass around the bed and chair. I will never stay again in this rubbish hotel.

I don't like anything of this hotel even I think to stay in the hotel is the waste of money.

I found the room to be cold, it backed onto the railway line which was noisy and the tv in the room did not work.