Kensington Town House  

Windows is not possible to open. Conditioner is broken (only as ventilator) All items are old. There are blood-sicking bugs in the bed. Very bad.

Excellent value for money

Everything was absolutely horrible!!!

It was close to the tube station

Way too small, and the rooms smelled like cooking.

too noisy as the tube was right outside our room

Very nice Staff! My 6th time in London in the last 5 years, but the 1st hotel where they kept what they were promising! Very nice rooms, not only on the photos! Although the hotel was nearly full, it was very quiet, so we could relax well! Good located, easy to reach the highlights of the town.

The receptionist 1st tried to give us a "fantastic" room on level -1, as - he said - this is the only room availible right now. Very dark, nearly no daylight in the room. After we said we don't like this room "somehow" he found another room on the 1st floor. Than this room was really okay and nearly luxurious.

It was close to Earls Court Underground station. We were going to a concert at the Royal Albert Hall, therefore it was quite close to our destination.

Very good geographic situation close to the subway station and most famous places to visit. Very clean bedroom and bathroom

We can hear easily the people from the bedroom next doors...

Free internet Air condition

Underground noise Relatively small rooms

To be fair it was a bad experience & theres nothing I liked. But I guess if Im being generous, the location is good.

They struggled to find my room, I was sent to another hotel to collect my key then shown to yet another for my room. When I entered it was already occupied! I was then given a room in my booked hotel and it was the size of a broom cupboard, tiny, and it was dirty. There were either blood or wine stains on the lamp shade & it was impossible to walk around the bed. The staff were inexperienced and although apologetic did not have any answers or solutions. Poor service all round and would never stay again or recommend. The room pics shown are actually of the Best Western across the road, a syndicate hotel, where we eventually stayed. Breakfast was awful... It took an hour to get into the room we eventually stayed in.

Great location, good for simplicity and a base for a trip to London. Rooms are well heated with optional air con. Toilettries refreshed daily along with tea and coffees and rooms tidied/cleaned daily. Cleaning staff were polite and very good.

First room I was put in (101) was right on top of Earls Court train station, so the noise of trains was constant until 1 in the morning. There was also fine blood spray on the sheets and the internet cable didn't work properly. The next room was much better but the internet cable still did not work properly. The reception staff were obliging but seemingly reluctant at times, although the cleaning staff were polite and very efficient.

Easy access to central London. Cleanliness.

The bathroom door did not lock. Bathroom too narrow. Limited tv channels.

I did not like anything!!!

I did not like anything, staff were rude, they gave us room at minus 1 floor, was very cold in the room and the worst thing that the railways just near the hotel so it is impossible to sleep there and the smell of the rooms is terrible. We had to change the hotel because of that!! Highly not recommending this hotel!!!!!