Kensington Town House  

Windows is not possible to open. Conditioner is broken (only as ventilator) All items are old. There are blood-sicking bugs in the bed. Very bad.

I liked the location which was convenient for my purposes and proximity to Underground station.

It was too hot and ventilation/air conditioning inadequate. The rooms were too small particulatly the first one offered which was barely able to contain the bed. Replacement room was noisy because of the adjacent rail/underground lines.

Did not like anything other than location

Shower was bad, very small rooms, booked deluxe double and was given standard single (because of price we paid), Initial room was right next to underground trains which ran all night, Windows did not shut properly, only 1 blanket and 1 sheet on the bed, heating did not work in the room.

Smallest room ever, noisy, bed very uncomfortable, air conditioning not working properly, plugs so dirty didn't even want to touch it.

Due to a water leak at this hotel we were relocated to the nearby Best Western accommodation. We were happy with the alternative offered and our comments refer to it. The room was well laid out and pleasant to stay in. Easy walking distance to nearest tube station, close to choice of restaurants and shops. Heating and air/com excellent.

Although the room itself appeared clean there were a few minor concerns where more attention to cleaning was required e.g. Bathroom light switch dirty, TV remote control was filthy, Microwave had been used and not cleaned afterwards, Black stain inside the fridge. Other matters which would benefit from attention are - The TV only worked on 6 channels and there was no facility to try retuning it. The Bathroom door would not open fully due to it catching on the floor. No code for the room safe. Lift broke down during our first use of it accompanied by a member of hotel staff. During our 2nd of 3 mornings there a cleaner twice knocked the door between 9.15 and 9.30am.

convenient, clean and well equipped room

The room had a loud bizzing noiseregularly occurring every 2-5 mins which kept us awake throughout the night.The room was rather smalland compact.

Sits over the tube line - very noisey in the room, and yet not in the reception which we were next too... The matress had some bizarre lumps in it. No working wireless as advertised, even the wired connection didn't work. No cable had to ask at reception, also no TV remote control - some one else commented on that. Found a great pub that served breakfast for a fiver each just round the corner as there are no facilities in this hotel and it was 1/3 of the price they quoted for the partner hotel.

It was clean

Rooms were small, staff very unhelpful.

clean and tidy with great staff.

Location

Room really small abt 7 square meters. Some rooms smelled of toilet. The rooms we stayed in had a window that didnt close pproperly and was really cold and humid.

The hotel itself is small but I was pleasantly surprised by it. The carpets are a bit tatty, that was the only fault I could find with the hotel itself. The room I had was small but exactly what I expected for a London Single room, similar ones in bigger hotels I have paid probably double the price for. The only negative thing I could say was mine must have over-looked the railway and I found the noise of the trains a little high. However, I am a country person so not used to hearing any urban noise over-night - could be that I was just a little sensitive. Staff were excellent and breakfast in the hotel opposite very high standard.

The best of the hotel is the location,short distance from the underground.The room was ridiculously small but I guess that is Commom in all around London.The room was clean and the personnel was kind although they do not smile

Overall it was a good experience

Luxurious room. Smart appearance at front of house.

Room was on (almost in) the railway tracks. My night's sleep (well, the hours one would normally sleep) felt like I was on the midnight sleeper to Glasgow. Quiet from about 1 to 5.30 only. Never again. Perhaps it's only the single rooms at the back? But I did ask for a quiet room before I went. Queue at reception was too long for me to wait to ask for a change of room (I did start queuing, but gave up - I had to get to my meeting.) TV hopeless. Got abut 4 channels sometimes, but picture broke up too often, screen often went black.