Kensington Town House

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Wouldn't know - was asked to pay for our rooms then were told we were being transferred without good reason to a location far from our ultimate destination, incurring £27 worth of taxi fairs

Lots of people were complaining about the size of the rooms, I would recomment that you do not deal with this hotel as you're company will get a bad reputation

The bed was comfortable. Other than that the bathroom was small. The wallpaper was coming off the wall, due to damp, and it was black and moldy. The lamps didn't work, although they did look nice.

The staff and the location of the Hotel.

The staff were helpful and the hotel was clean and tidy

The kettle did not work and the cooked breakfast was not very warm even at the start of breakfast at 7 am

I liked proximity to the tube and other amenities

the room was crammed with suff that you cannon possibly use- given the space available: the big cupboard with a hairdryer in it , chair and ironing board that would be able to use - no space on the floor.. the overdimentional curtains look awfull- the windiws is quite small - so would be better to use just small light proof curtains.

hotel staff / help - when we needed it

noise during day and night in room No. 410 / railway, tube / maybe that other rooms are better

The rooms were clean and presentable. Location is V accessible.

The first room we had was too small, transferred to a bigger room at the basement. The railway track was just behind the hotel, and it can disturb you. BUT, the staff were really awful!!! Unfriendly, unhelpful. I had to lunge my own luggage when they had a porter there. Im usually a gd tipper, but I refrained from tipping in this instance cuz they did not deserve it.

Very clean and comfortable and good value for money. Breakfast room and quality of breakfast excellent.

Room was extremely small for a double, For example, the door would not open fully because of the layout just inside and we had difficulty in getting our suitcase through the door. Similarly, the bathroom door would only open half way due to the bed being about 1 foot from the door. Any overweight person would have great difficulty in using the room or the bathroom.

Very good situated hotel in central London only 2 minutes away from Earl's court tube station. Good services although they make you pay the hotel stay in advance (quite strange for a central London hotel). Great breakfast - not included in the price. Clean and nice.

The customer is asked to pay in advance the whole stay. The room I was given was licking internally water and I was not refunded or discounted anything - kind of frustrated since all my clothes were wet but refused to discount me anything or refund me since I had paid everything at entering the hotel. Instead I was changed to a smalled room.

Sleep

Too narrow room, too narrow aisles, too small elevator, Continental breakfast should be included in price.

helpful staff

train noise