Holiday Inn Bristol Airport

Very helpful staff, easy to use shuttle service, close to the airport

The room was a bit cold, only a thin cover on the bed, there was toothpaste stains on the back of the bathroom door which had obviously not been cleaned in a while

Courteousness of staff and proximity to Bristol airport

Obscurity about pick-up arrangements to hotel fro airport and lack of lift (broken)

The hotel was clean, the rooms comfortable and of a good standard. The staff were friendly and the service was good.

The food in the restaurant was outstanding quality and quite good value.

It was perfect. Very close to airport but I didn't hear a plane once. Ideally situated for travelling about this beautiful part of England. Staff were exceedingly helpful & friendly.

Very convenient for the Airport as I had an early morning flight. Staff very accommodating

The lift did not work, people arrived with several suitcases, no one helped to carry luggage, I was given a card to a room, which did not work, had to go down to ask if correct card for entry, assured yes, it was then corrected, when I entered the room it had amother customers luggage in it, I rang down from daughters room, told to come down again, said no assistant to come up, no lift not my fault, walked down two flights once not again. Apologies given, persozn had not checked I had been given wrong room............ I later found out that the lift has been out of action for 4 weeks, this was before I booked, we were not informed when booking.

I did not like any of the above. The Hotel restaurant and Bar food very limited, I was with 3 Vegetarians, very ,imited selection.. 3 of my party ordered same food, when arrived the portions were totally different, one bowl full, one barely covered bottom, other medium amount, when this was queried, bowls were filled to an appropriate amount

the location in respect of the airport from which we were flying!

The food in the dining room was very, very poor. It was so cold that the butter would not melt on top of the potatoes and the vegetables were not only cold but were not cleaned properly! The dirt on the greens was very apparant! Upon complaint to the dining room staff, we were not offered a freshly cooked meal or an alternative! We chose this hotel because of the reputation of the Holiday Inn hotels and therefore did not consider one of the many alternatives in the area. It was the first night of our holiday and therefore we were looking forward to a lovely experience! I wrote a letter before we departed and handed it in to give to the hotel manager in the morning. To date, I have not had a written response!

The restaurant on site had good food and a nice wine selection. The hotel provided all the services needed by an international business traveler.

The restaurant service was very slow. It is listed as an Airport Hotel but it is 7 miles from the airport.

The hotel was easy to find (it was dark). I received a warm welcme at reception. I was impressed with the attention to detail eg eggs at breakfast are done to order and not left to solidify! Nothing was too much trouble for the staff.

It was a short stay with an early morning departure from Bristol Airport. Ideal situation for this. Quiet, clean and with efficient staff.- Will use again.

close proximitry to airport

the evening meal was fabulous