Holiday Inn Cambridge  

The staff seemed well trained and competent. They were helpful, friendly, and able to answer any questions that I had. The room was very clean and comfortable, with a good range of tv channels and pay movies. The gym and pool were clean, had all the facilities that I needed, and seemed well run. There is a little lake at the back of the hotel, which is great for an early morning jog or walk, despite the distant roar of traffic from the a14.

The corridors are a bit bleak and institutional.

Heated towel rail in bathroom not connected - if it had been then keeping the towels for longer would have been easy.

A comfortable break with helpful staff & easy access to Cambridge city

Good site with close proximity to Cambridge and Newmarket. The reception staff and the house keeping staff were excellent. Breakfast was very good and the staff and service excellent. Bar food was good and the service is also exceptionally good. The only draw back I found was there being no lift, if one has heavy luggage. I would definitlely recommend this Holiday Inn to my friends.

Pool and spa facilities were very good. Steam room nice and hot and jacuzzi working well. Room service was very prompt and hotel room sufficiently spacious and warm.

The bed was so uncomfortable that my husband still has a bad lower back and is now wearing a back strap to help numb the pain. He hasn't suffered with a painful back for 3 years! The pillows were flat and hard and hurt our ears. There was no working heating in the bathroom, so that was very cold in the morning and when we drew this to the attention of the reception staff on departure for the benefit of subsequent guests, they did nothing, just nodded and served someone else! Our priority card stood for nothing really and certainly no upgrade. Will not be renewing it.

Easy location to city center (park and ride). Close to small village for eating away from hotel.

Little noisy and resturant closed due to pre booked parties.

Only stayed one night, but room was well appointed and comfortable and staff attentive. Excellent value for money.

Price of the breakfast

On the Sat evening I went to reception at around 7pm to tell them that the toilet was not working in the room,ie would not flush. They told me that they would send someone to the room asap to fix this. I left the hotel at 7.30pm and arrived back at about 1am to find the toilet had still not even been flushed and was still in an useable condition. Basically I had not got a working toilet for the whole time of my stay,..

Good pool and gym facilities

Overpriced bar and restaurant prices, outrageous wi-fi charges. Obviously taking advantage of business guests on expense accounts. Restuarant staff should get their act together, the service was erratic and the staff seemed confused.

The room was comfortable and spacious with good facilities. The setting is nice although it is near the noisy a14 at least it has a lake and grounds nearby. Staff were courteous and helpful. The restaurant/cafe is nice too.

One of the things I was looking forward to was the swimming pool however I didn't find out until I arrived that it was closed and being repaired. They did give me a token discount for this (10%) but only when I asked. Also the walls were paper thin so that I was kept awake for most of the night by a hyper-active couple nextdoor! I felt that I could have paid a lot less for a much better experience! Despite the fact that I have family nearby I will be looking elsewhere next time.

Location

Long waiting for check out

The cost for Breakfast was extortionate we, therefore, went outside the hotel to eat where you could purchase a full English for around £5.00

I thought the hotel was in Cambridge but it took half an hour to get into the city centre - this would put me off staying there again.