눉The location is not good unless you are a business traveller and need to be near the major roads. There are no restaurants around the hotel, nor on the approaches into Chester. The hotel restaurant was unwelcoming, drab with no atmosphere, no table settings, flowers, music...any of the niceties. The room was adequate but, despite a room upgrade and a recent refurb it still felt rather tatty and lacked some subtle details especially in the bathroom. We had to use a knife to lift the plug out of the sink, toilet rolls had to sit on the sink area which was already small, only one hook for towels, no shelf for shampoo, soap etc in the shower, no toilet brush. We were upgraded to an executive suite and wondered what our experience would have been like if had not been. The throw on the bed was frayed, the bed-settee slightly stained and ill-fitting where it met the bed part.The lift was out of order. The corridors didn't seem to have been vacuumed whilst we were there. Our central heating AND aircon both broke down, the manager offered us an oil heater which we managed with. There was a misunderstanding about the price of a bowl of cornflakes for which we were charged over £5, this charge being waived in lieu of our broken heating. We certainly won't be going back there.
눇All staff were friendly and helpful