Holiday Inn London - Gatwick Airport  

Close to Gatwick. Recommend for staying over

Advertised bus transfer - didn't advertise that it's not complimentary (3 gbp one way as of now.

We stayed there because we had an early flight. We signed up for the breakfast, but because of the time of the flight we were leaving before breakfast. We left the breakfast card on the door and asked if something could be left at our door in the A.M. really really early ... sure enough our request was met. Very clean room, well appointed. I'd stay again there.

I didn't like that we had to pay to use the bus service; however, I guess that is typical of hotels that service the airport. But I think the price should have been included in the hotel charges.

The location was excellent, for the airport and the shuttle bus was on time

The restaurant staff were not interested in any form of customer care, particularly Paulo

I was very dissapointed as I booked my holiday through yourselves and had opted for a double room, only to be told that I did not specify what type of room and we found a twin room awaiting us. When we complained that this is not what we booked, we were treated like people who booked through a non-existance site cause they said to me that because I had used booking.com, they did not get the information, but just that I was allergic to dust. I did not know that when one goes on a site and choose a double room for 2, you also have to ask for a double bed, is that not just obvious, why ask then wether someone wants a double, twin or other rooms. I am extremely dissapointed cause it ruined my last night with my partner before I was to fly out.

For an Airport hotel, I found the staff refreshingly polite and helpful without being condescending. I normally dislike immensly airport hotels.

it was close to the airport

price.

Convenient for the airport, spacious room, clean,

When I booked for this hotel, it was explained that there was 10 mn walk to join the airport... When it's your first time there, you just can't imagine to walk, and in fact, it would take half an hour of a dangerous quick walk to go to Gatwick Airport... Don't tell this "10 mn walk", you'd better explain the different shuttles...!!!

All night shuttle bus to/from Gatwick. North Terminal, bus stop 8, buses g1/g3/g7. Fast check in. Bar.

No Free Wifi.

My friend and I only stayed the one night, having just returned to uk from holiday in Egypt. We found the Holiday Inn very good and now know where we will stay in future when in London. Thank you.

The staff were friendly and efficient.

The food was absolutely execrable. Do not buy a 10 quid burger with chips because you won't like it.

It was warm and close to airport , the staff in the restaurant and bar were pleasant and helpful .

Our room 406 was right next to the lift shaft and kept us awake all night with the lift going up and down it was appalling !!

Room was comfortable and as we did not use restaurant or bar facilities cannot comment any further.