Holiday Inn Guildford  

Very nice comfortable rooms, nice staff.

Its close proximity to Gildford

That breakfast is not automatically provided to Gold priority members

The staff were really excellent from when we arrived until when we left, well done. The challenge will be keeping the high standard up as this sets you apart from other hotels.

Signage at car parking is unclear

The hotel was welcoming and nicely decorated. Rooms were nice and relaxing

The price for Thursday night was expensive. I felt over €315.00 for a two night b & b stay was expensive

Large lounge & good sports complex

1. Bedroom Radiator did not heat up and it was not able to repaired. 2. Dining Room Blinds and cords were very dirty. 3. Breakfast would have liked prunes & fish to be on the menu.

Clean, quiet, everything worked. Spacious room, good facilities including minibar-type fridge. Light, well aired room in which I felt immediately comfortable. Bed very comfortable with a duvet-style cover - none of that tightly and immovably tucked-in sheets malarky. Checked in and out without a hitch, no queueing or screw-ups.

Breakfast wasn't included in the price of the room. If you decide you want breakfast in the morning, it's an additional £14,95 per head. Being informed that I could book it at check-in for only £10.95 occasioned a rather rude snort from me. I didn't sample breakfast so I can't say whether the price was justified. Oddly, the exorbitant cost did not extend to the dinner menu, which was reasonably priced.

Good breakfast.

The manager of this hotel like to double check everything, like my debit card, breakfast included and so on. Finally, when we check out, he don't want to give us the invioce, and said: you should ask for booking.com to ask the invoice...bad attitude. I book hotel though booking.com almost one year, this staff is the most awful one!!! Amazing, he is the manager of this hotel!

location near university, cleanliness and friendliness of staff. We were also upgraded to a larger room

The location was ideal. Very close to the University of Surrey. I thought the room was clean and comfortable. The Internet access was very easy, however is does cost extra. Tv comes with about 20 channels which were more than adequate. They do have additional pay per view packages available but I didn't select any so I can't speak to their variety or content. They do have a restaurant and I ate their one night. I thought the food and service were good. The front desk staff were very friendly and gave several excellent dinner recommendations. Overall I was happy with my stay at this hotel.

The only complaint I have is that they have a mini fridge in the room. I drank 2 waters and the fridge was not restocked during my 4 day stay at the hotel. Easy fix.

Food was not good value.

Friendly staff

Big & noisy, especially very late at night, i.e.3am, impossible to find anywhere to relax

Lovely and light rooms. Spacious, breakfast was very good, car parking very good. I would stay again,

It would have been better if the air conditioning had been working in the first room I was in, and I didn't have to repack and unpack. It would have been better if the sink was not cracked. It would also have been better if I was not overcharged before items were removed when I stated that these were not mine to pay, for eg mini bar items I had not had, and film charges when I had paid for a movie package.

The rooms were clean and the staff were helpful.

The Phone system in the room did not function efficiently. The entertainment system also did not work correctly and we had no films despite paying for them. The quality of food in room service was not very good, although the breakfast buffet was good.