Holiday Inn London Mayfair  

I was offered Executive Room, excelelnt room

Clerk servicing me upon check-out was utmost unpelasent and aggresive once I claimed that she charged me to much. In my booking confirmation it was confirmed that VAT was included in the rate, but the clerk first charged me with an amount plus VAT. I asked her to refund me but she said that it i snot possible and she will pass the issue on to the investigation department. I insisted though to refund me as it was in line with the contract. She got aggresive and was accusing me of directing the discussion in the wrong direction. In my opinion the direction of the discussion was corerct as I only asked to refund me. Finally - but she lost a lot of time to shout at me in front of other guests - she caleld the manager to solve the problem. This accident was so unpleasant for me that I will never stay at this hotel even if the lcoation is so good.

Wi-fi in the room

Separate taps for hot and cold water

Location

The way there trampy staff came hasslein me all the time, the dirty beddin, the fact I got charged vat twice, believe me now I camped at st pauls for a couple of days with all the protesters or hill billys as u probably call em. Much better food and sleep!!!!!! I wouldn't stop here again unless it turned into a prison and I had no choice! 80 year old decorating!

A comfortable and centrally situated hotel. Friendly and efficient staff.

Hotel was in very good location, staff were very good, main lobby bar and other facilities were good. The bedrooms were very basic and looked tired, could do with a refurb, bathroom was very clean and well presented. Would like to stay again but would like to see an improvement in the decor of bedrooms. Both beds also collapsed with the back legs braking.

I have stayed at this hotel many times in the 80's, last time april 1991. The hotel is a bit rundown since then. The location is very good for shopping and close to the West End. The staf was very atentive and helpful..

The polecy of preauthericationm of payment is understandeble, but 100pounds on top of the room rate for two nights is outrageous. When nothing extra except one breakfast is charged and it will take up to one week before the "deposit" is returned it convinces me that I never will stay at this hotel again. Be warned! There are lots of other and better hotels in Mayfair.

Unless previously indicated, arriving guests are allocated smoking or non-smoking rooms upon arrival without further questioning.

Local to everywhere we wanted to see.

I booked double deluxe room, however I was checked in into regular room without any explanation. BEcause I knew this hotel and felt the difference between standart room and deluxe room, I mentioned this issue to the Duty Manager, finally they moved me into propriet room, but sad experience and waste of time. Beside, the hotel facilities are out of date, old and needs refubrishing.

Central Location

the location was very good , no need to take a taxi to move around

the electrical plug was proken, the aircondition was making noise and the bed cover was not that good .

good size room. A central base for London visits

Having to change rooms

Stupid separate taps in the bathroom with cold and hot water.