Holiday Inn London Mayfair  

The location

Bathroom needs updating. The description of the room on booking.com is not what you are given. I booked a deluxe room with spa bath. The hotel does not actually have any rooms of this description.

perfect location for shopping, staff very friendly, the rooms were very spacious and clean.

Have stayed at the hotel before and think the location is superb, was with my 20 year old daughter and I feel it is a safe place to travel back to late at night. The rooms are spotless, the staff so polite and friendly and it is just a fabulous hotel.

Wi-fi in the room

Separate taps for hot and cold water

The location of Holiday Inn Mayfair is very good. Most of the staff were very helpful and polite. The hotel room was very clean. The breakfast is lovely.

On arrival, the member of staff who checked us in was a little abrupt, explaining that in our room there was a double bed and a sofa bed, which is fine when travelling with children, but it was quite uncomfortable to sleep in for someone who is 46!!! On our first morning, the Saturday, we rang down to Reception to enquire about breakfast. We were told that the price was £15 per person unless we got a voucher from Reception, then it would cost us £10 per person. We did this and collected vouchers for the following day too. On checking out, we were charged £12.50 per person, even though I did explain that we were told it only cost us £10, the member of staff who checked us out didn't seem bothered! We were also charged two different prices when ordering drinks from the bar!!!

location

the heating in the the room was not ok we coplaine everyday but the problem doesnt fix

I have stayed at this hotel many times in the 80's, last time april 1991. The hotel is a bit rundown since then. The location is very good for shopping and close to the West End. The staf was very atentive and helpful..

The polecy of preauthericationm of payment is understandeble, but 100pounds on top of the room rate for two nights is outrageous. When nothing extra except one breakfast is charged and it will take up to one week before the "deposit" is returned it convinces me that I never will stay at this hotel again. Be warned! There are lots of other and better hotels in Mayfair.

Nothing the room stink the minibar was dirty and half empty the bathroom smell old like a second wold war hotel. For this price I stayed 2 more days at the Blakes hotel you should try to see the difference, Holiday inn never again!

Stupid separate taps in the bathroom with cold and hot water.

Convenience for Buck palace, The Underground , etc

The water supply failed from early morning to when we left at 11am on Thursday 25th Aug. Thus we were unable to have a shower, or wash, shave, flush the toilet etc. very inconvenient!

I booked double deluxe room, however I was checked in into regular room without any explanation. BEcause I knew this hotel and felt the difference between standart room and deluxe room, I mentioned this issue to the Duty Manager, finally they moved me into propriet room, but sad experience and waste of time. Beside, the hotel facilities are out of date, old and needs refubrishing.

I like most about this hotel is the staff kindness.

the room they checked me in first day was not the room I booked online, so tiny to the point that I have to leave the hotel if they have not changed it.

the location was very good , no need to take a taxi to move around

the electrical plug was proken, the aircondition was making noise and the bed cover was not that good .