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Most recent booking for this hotel was yesterday at 17:17

Score from 1013 reviews Very good 8.2/10

Newest reviews for Holiday Inn London West

  • Alan
      United Kingdom
    September 15, 2014

    Stayed here for one night for business. Very nice set up and recently refurbished. Staff were great and I got a free upgrade to executive floor - great views west over the setting sun. Room was nice and clean. Bed was very nice.

    Breakfast was a bit chaotic. Had to find my own table and ask for cutlery, then ask for coffee. Being greeted for breakfast is what sets apart good from average hotels in my opinion.

    9.2

  • Dr
      Saudi Arabia
    September 14, 2014

    The new extension with a lavishly new executive rooms.

    The busses parking beneath the windows of the new extension which cause disturbance to the guests from the noise of the drivers and the guests who use the busses.

    8.3

  • Robert
      United Kingdom
    September 13, 2014

    Great refurbishment of the top floor V friendly staff

    9.6

  • Joanne
      United Kingdom
    September 6, 2014

    The room had a very cosy atmosphere which made it easy to get a good sleep. The shower was a lovely walk in shower which is always nice. And it was easy to obtain a permit to park in the nearby car park.

    Overall I and my partner had a decent stay at this hotel. There were only a few things that bothered us, first of all, when we booked the hotel it was under a different name and so we had thought that we would be staying at the Ramada. Only to find (once we got there) that the Holiday Inn now owned the hotel which caused us a few problems in actually locating the hotel. Also, I had paid for 2 breakfasts for 2 nights but for some reason my name did not appear on the breakfast list which meant that we had to wait while the reception was contacted before we could eat. We were given two options of bacon during breakfast (crispy & non-crispy) but but turned out to be extremely crispy (mine flew out of my plate while trying to cut it) and lastly the maid did not clean our room at all during our stay which was very irritating

    7.1

  • Alan
      United Kingdom
    August 26, 2014

    Very good finish to refurbed rooms very comfy bed

    Bathroom required extractor fan

    9.2

  • Fedele
      United Kingdom
    August 24, 2014

    nice staff

    too noise.... the floor , the bed.... seems a bit old!

    6.7

  • Nikki
      United Kingdom
    August 23, 2014

    Location was ok

    In short partners birthday double room booked was given twin. Had to move second night. Building work workin men dust sheets. Tried to sell me breakfast when already purchased. Ordered meal from hotel on partners bday. Order can wrong partner ate alone as had to wait for their meal. Shabby ongoing complaint not yet resolved

    3.3

  • Anonymous
      United Kingdom
    August 21, 2014

    Location very convenient for tube to Central London. Hotel felt welcoming, and represented very good value for money

    Cooked breakfast looked a bit weary by 9 am

    7.5

  • Bomemo
      Ireland
    August 19, 2014

    The staffs were kind and polite

    The check in time should change, that 2 pm check in it's pointless.

    5.8

  • Anonymous
      United Kingdom
    August 14, 2014

    I enjoyed my stay from 16th July 2014 for 3 nights, the cost was £286. My hotel room was clean, comfortable, relatively quiet and pleasant. The hotel was in a really convenient location in North Acton with a tube station about 5 minutes walk away. When you exit the North Acton Tube station turn right, cross over the road and you'll see a Tesco on the left and a Dominos pizza shop, keep walking and you'll get to a main road and crossing. Cross over and the Ramada is the building with a red section at the top of a cul-de-sac. There is a massive Carphone warehouse on the left of the road in sort of a small industrial estate.

    I had a few quibbles with the hotel which I've listed below but I don't want to put people off as I would stay again. Overall the hotel is good value for money, in a great location and I had a good stay. Minor quibbles: Breakfast wasn't included and there was no way I was paying £10.95 for it. The floorboards in the hotel squeak to the point where it sounds as if someone walking past is trying to get into your room! That being said a hotel staff member did actually come into my room to see if I'd checked in! Good job I wasn't getting undressed or anything! The hotel refurbishments were still ongoing and my room looked onto a building site but it didn't bother me that much. I read other reviews who said if you're out all day the building work won't affect you and this was true as it had stopped by the time I got back to the hotel each evening. The lady checking me in was new and wasn't very good, she had to be prompted by a manager to check me in as I was there stood waiting. I think she needs more practice or better training as she gave out zero information about anything, I even had to ask where do I go to get to my room as she didn't even tell me the basics! On the contrary the man checking another group in was really confident and brilliant at his job making sure they had everything they needed. The lady checking me in also didn't activate my room swipe card properly so I couldn't get into my room on the second night and had to get the card reactivated. A few issues that weren't major and I'd stay here again.

    7.9

  • Anonymous
      United Kingdom
    August 14, 2014

    Location Previous stays experiance

    Building work Lack of parking Noise (workmen and traffic) Breakfast quality - still cannot present a hot breakfast - eggs rock hard, bacon overdone Staff don't appear to know what they are doing

    7.1

  • Jane
      United Kingdom
    August 13, 2014

    I was amazed at the quality of the soundproofing. Although located right next to the A40, you could have heard a pin drop. We did not even hear the worst thunder storm in years. Slept like babies. Brilliant.

    Unfortunately, they were refurbishing the reception area at the time and I had not been informed. However, we still had a good stay.

    10

  • Imran
      Belgium
    August 13, 2014

    Staff very Nice

    Just a fridge was MISSING in the room , otherwise it was perfect, dont Forget to change the name OF the Hotel un ur site coz it has been changed , its HOLIDAY INN

    8.8

  • Gareth
      United Kingdom
    August 12, 2014

    Excellent. Clean & tidy!

    8.8

  • Olivia
      United Kingdom
    August 12, 2014

    I liked the downstairs very stylish and modern very comfortable room was modern and inviting, staff was very polite presentation of food was excellent great customer service very clean

    In the morning got disturbed by a cleaner next door cleaning a room which spoilt our morning too too loud! Location isn't very attractive window in our room was very dirty glass was cloudy

    8.3

  • Sarah
      United Kingdom
    August 12, 2014

    One staff member was very helpful and efficient. There were communication problems with the others though.

    There were renovations and this was not made clear on the hotel homepage. Also, work began at 8.30 on a Sunday morning and was extremely noisy

    5.8

  • Fidelis
      United Kingdom
    August 10, 2014

    Good catering and good choice

    Poor options for choice of Wifi package. Compulsory payment for special package in order to access the Internet. Nothing special for children.

    7.1

  • Richard
      United Kingdom
    August 10, 2014

    Our room and facilities at the hotel. Locality in relation to the nearest tube station. We will certainly be back.

    Unfortunately we were expecting The Ramada Encore and not the Holiday Inn !! which created a few probs locating the hotel. Parking also presented probs and we were given a ticket on the first morning by UKCIP !! The manager agreed to sort the problem out for us which was very much appreciated.

    9.6

  • Anonymous
      Canada
    August 10, 2014

    Near subway station

    Mold smell on gym floor by elevators. Charged for wifi. Poor selection of TV channels. Breakfast was low quality. Bathroom in rooms not so good.

    4.2

  • Anonymous
      United Kingdom
    August 10, 2014

    Location and building

    Changed from Ramada to holiday inn in that period when we stayed so there was alot of noisy construction work and no car park which was not told about at booking or by later communication. They ended up giving me temporary park permit in a very limited space nearby car park. I ended parking in front of the hotel where a coach smashed my car!!! Add to this they count tea bags and milk they leave in room ( just 2 ever day). We were a family of 4 and ended up asking for extra tea bags everyday, but again put just two the following day. They claim they give free 30 min interent which is a lie where you can not access. In summay chaotic and very mean. Shame as a beautiful building and good location.

    4.6

  • Anonymous
      United Kingdom
    August 6, 2014

    The rooms are nice and so is the mini gym

    No free wi-fi for more than 30 minutes (one time free pass only). food was expensive too.

    8.8

  • Anonymous
      United Kingdom
    August 5, 2014

    The location was fantastic, just a 2 minute walk to the tube station!

    The reception staffs English wasn't great but we got by!

    8.8

  • Noemia
      United Kingdom
    August 5, 2014

    Staff was very friendly,facilities were clean and very good.

    Found o bit noisy, bt overall veryy good, thought it would be nice to have a bath and not only shower.

    8.8

  • Steve
      United Kingdom
    July 31, 2014

    Good value for money. Room was spacious enough with good air conditioning . Given 30 degrees outside this was essential

    Location . It's not clear how to actually get to the hotel as it sits off a major road and a major junction . If you don't get it right you end up in a one way traffic nightmare. Also full of school parties doing Europe so be prepared for lots of children around.

    6.3

  • Neda
      United Kingdom
    July 27, 2014

    I was confused when i was driving myself , i couldnt figur out how can i get to the hotel , navragation keep taking me infront of the hotel on the motorway and there is no way to go to the hotel from other roads so i should go and find a way to get to the hotel from back street ,i bet you 100 percent need a sign in the junction to show to drivers which way is the best way to go to the parking . I had my little baby girl in my car and she was criying so much and i was confused in that junction for about an hour , if it was a small direction we shoudnt be suffer that much in the heat and traffic in london !

    8.3

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