Holiday Inn Reading South M4 Jct 11  

Quiet Helpful, friendly staff

Expensive for food & drinks

Convenience to all the major motorways we needed.

It was quiet well located for rugby which we were attending staff extremely helpful and only short bus journey to town/train station from where it was short journey to London. Would use again.

Food and drink within hotel pricy but are few other option for both within walking distance

Very clean & comfortable

I stayed for two nights, my first night was in a room on the ground floor which as a lone female felt unsafe, as the windows are of the sliding type and I was near an open area. I also found that some of the lights didn't work but I didn't mention this. The first thing I saw in the bathroom on the first night was the shower mat towel which had obvious black, dirty marks on it. I took it to reception who were suitably apologetic. I have nothing but praise for the hotel staff who moved me to a first floor room for the second night which was considerably better in terms of comfort and furnishings. However, overall, I was pleased with the hotel.

One thing I don't like about the hotel was having to use an 0870 number which is expensive, and having to listen to a series of options to hear recorded directions as the hotel was hard to find. I expect expensive phone calls to be answered immediately by staff.

Great location and very clean and tidy hotel room and excellent breakfast.

free parking good breakfast

Propmpt efficient servcie

I am disabled and discovered that there was no lift to my room on the first floor.I would not have booked if I had known this and I wasn't offered a grounfd floor room.I was given room 241 on the first floor so had a long walk to get to and from my room- which was very difficult indeed!

The pool was excellent. The hotel was close to motorway, but quiet.

We walked for miles and miles including up stairs to reach our room, and although we had a big suitcase no one offered to help us. Not for the faint-hearted.

Excellent throughout. Parking good, location close to motorway (2 minutes). Staff were lovely, friendly yet professional and efficient. Very good breakfast. Highly recommended.

Nothing.

Very smart reception and bar, room was lovely and excellent value for money.

Nothing

I liked that it was in a good location, close to the town centre and on a main road that meant it was easy to find. The price was reasonable and when we arrived the reception staff were very friendly and helpful. The main gentleman on reception was very kind and spoke to my daughter and me with respect and gave my daughter a gift bag which pleased her very much. The rooms were spacious and clean, the beds comfortable and we were even allowed to check in early without a problem.