Holiday Inn Reading South M4 Jct 11  

Location, modern facilities, very good value.

The staff was very polite and offered good customer service. The hotel had planned a little kiddie pack at check-in with games, colouring and puzzle, and a colour books at breakfast. I liked that the hotel had a gym, swimming pool and sauna.

It looks a bit dated. There's no lift, and our room seemed miles away from reception/ the pool.

Not used a Holiday inn for a long long time, pleasantly surprised, good value, excellent breakfast, spacious room. The hotel was very busy as it was half marthon weekend, but they coped very well, no problems at all. Will be back next year for sure.

Nice pool even if a bit small, but very well managed with separate adult swim area and limit (45 minutes) on use time to avoid overcrowding. Nice room just the right size, very friendly, competent staff, food reasonably good and the whole experience good value for money.

The hotel caters for coach trips to Legoland so if you're allergic to kids, pick a different hotel. Personally, we don't mind.

very clean room 'ideal for visiting family in Reading .

parking is an issue need to stop football supporters parking on match days

Extremely expensive Internet access

Staff were very welcoming on our arrival. The room was very comfortable, it was very good to have a pull out single bed for my little boy, much better than a sofa bed arrangment. My bed was by far the most comfortable i've slept in whilst staying in any hotel either in the uk or abroad !!

The hotel location is very good & the staff were very friendly and helpful.

This hotel is overpriced compared to other hotels in the area. The rooms are tired & the bathrooms are small & in serious need of upgrading.

It was quiet well located for rugby which we were attending staff extremely helpful and only short bus journey to town/train station from where it was short journey to London. Would use again.

Food and drink within hotel pricy but are few other option for both within walking distance

I stayed for two nights, my first night was in a room on the ground floor which as a lone female felt unsafe, as the windows are of the sliding type and I was near an open area. I also found that some of the lights didn't work but I didn't mention this. The first thing I saw in the bathroom on the first night was the shower mat towel which had obvious black, dirty marks on it. I took it to reception who were suitably apologetic. I have nothing but praise for the hotel staff who moved me to a first floor room for the second night which was considerably better in terms of comfort and furnishings. However, overall, I was pleased with the hotel.

One thing I don't like about the hotel was having to use an 0870 number which is expensive, and having to listen to a series of options to hear recorded directions as the hotel was hard to find. I expect expensive phone calls to be answered immediately by staff.

Great location and very clean and tidy hotel room and excellent breakfast.

Propmpt efficient servcie

I am disabled and discovered that there was no lift to my room on the first floor.I would not have booked if I had known this and I wasn't offered a grounfd floor room.I was given room 241 on the first floor so had a long walk to get to and from my room- which was very difficult indeed!

Pool