Holiday Inn Rochester-Chatham  

It was comfortable. Food excellent.

Very friendly warm and comfortable Helpful, efficient staff

The hotel was more than adequate for our needs

Let down somewhat in that although we dined early on the Friday evening there were no specials left. The meal itself was not up to standard but to be fair we did receive a reduction in our bill.The toilet facility in our first room was not flushing so we had to move rooms. In room 235 we could hear a constant humming sound at night possibly a generator which was not conducive to a good nights sleep. At breakfast on Saturday morning my wife asked for tea and received a pot of hot water with no tea bag. On Sunday evening we arrived back at the hotel about 9.15 and I went to the bar and asked for two packets of cheese and onion crisps only to be told somewhat rudely that the two packets on the bar were the only ones left in the hotel. On the Monday morning of our departure there were no mushrooms or black puddings available with breakfast.

Hotel staff were helpful and friendly. Problems dealt with quickly. The location was ideal for what we needed to do. Room was quiet and pleasant.

The bathroom needed updating and for a hotel of this price and quality, we would expect more. In this respect does not compare favourably with other hotel chains in this price range. There were problems with the housekeeping which were in the main dealt with quickly.

The swimming pool and eating area.

All the staff was very happy to help with anything thing u needed and very nice place to stay we really enjoy the stay and we will be back again and very good for the money and a very nice to stay we give them 100 of 100

I stay in Medway quite often and The Holiday Inn is my favourite the staff are very nice especially the lady in the breakfast area. Also the breakfast is my favourite of all places ive stayed . The pool and spa are excellent .I look forward to staying again soon.

Good location and spa & leisure facilities good ! Lobby and bar area modern and comfy although rooms I fell could do with makeover as not the same standard/decor as lobby and bar . Service from all members of staff good . Fridge in room excellent . Great value for money .

For disabled people I think that there should be a ramp beside the main entrance to access the reception/lobby area . I know there is a lift to get down the stairs but I think some disabled people would not like to use this as too much attention is drawn to them ..... a ramp would be good !

The sauna, jacuzzi and steam room were very nice. The pool, although small, was nice and a lovely temperature. Breakfast was lovely, best food and service of the 3-day trip

The leisure area had dirty changing rooms and a very small gym. Our booked room was tiny. The experience we received at dinner was abysmal; incorrect food, poor service, and errors on the bill. The whole hotel suffered from outrageous communication failures, and operated with poor customer service, aside from one male reception-worker who processed our check-out. We also experienced an unplanned fire alarm procedure during our stay, which was extremely poorly managed. We also had the pleasure of listening to the loud music and raucous experiences of an over-30s disco night whilst staying there.

All really good, would happily stay again. You do need a car though, it's a little way away from any Cities etc.

Spacious & welcoming, well laid out

Read some bad reviews of this hotel, needn't have worried. Everything was very good. The staff were friendly and helpful, the room was clean and comfortable, the breakfast was very fresh, hot and tasty. Would stay here again if visiting this part of the country.

The hairdryer was within a drawer and hard to use as the cord was quite short.

The hotel was very clean, and the staff were friendly aswell. Excellent value for money, and I would definitely book a night there again.