Holiday Inn Ashford Central  

Clean and efficient hotel, ideal venue for touring the south east countryside and attractions.

we were supposed to have slippers and robes because we chose your best room we only had 1 robe we came back at 7pm after visting our sister in hoispital and ask for 3 rounds of sandwiches they were like door stops and for £16.00 i feel this was not presented in a nice way we have been to your hotel 4 times in the last 3 mths the evening meals were not very good and my wife had to send hers back

clean, comfortable and convenient for where we wanted to be.

thought it a bit expensive compared to other places we have stayed and the bar prices were excessive

Eurostar early morning the day after

Found it a little difficult to locate

It was very relaxing experience after a long jjourney. The staff were very welcoming with the just the right touch of customer care. Food in resto was above expectations - really mean that - it was well prepared and presented. Only point was that the rooms was single glazed and the heating was just coping. Would happily stay again and recommend to a friend,

Just the point above about single glazing.

Very pleasant, and comfortable

Spicy chicken pizza was dreadful.

It met our needs for overnight stay

The staff mind their business not yours

I think the room was badly described - Executive double implies a certain level of space and comfort. Yes, there were bath robes etc but the room was small, the bathroom was not thoroughly clean - a huge amount of limescale on bathroom fittings which could be eliminated with generic products. Lack of staff in the bar. Average breakfast - with a small number of guests, why not cook to order? It would save wastage and provide a better breakfast instead of the dried up offerings in place. And could you ask your younger members of staff to start with a pleasant greeting as opposed to an officious demand for our room number ( a young man at breakfast). Overall, not much better than a Travel Lodge but more expensive. We won't use you again sadly.

Clean, comfortable and everything worked / nothing broken

Very little, it is a tired and dated hotel with uncomfortable beds.

The hotel is very easy to find, and very convenient as a staging post for anyone crossing the Channel into England late afternoon/evening and not wanting to drive further that day. Ample parking facilities. The integration of older buildings into the hotel construction gives a fairly pleasant 'traditional' feeling to what is essentially a late 20th century construction; certainly better than many modern-built hotel designs. The 'gardens' around the hotel are pleasant, and add to the atmosphere.

The staff were very helpful and efficient, but quite obviously trained to emphasise the 'service' they are providing; this 'American-style' may be what some guests expect and like, but I find it excessive and bordering on the annoying. This behaviour lacks authenticity; this is not a 'real welcome', but an artificial facade - in some cases a theatrical role being played without conviction. The food was just about acceptable by British standards, which makes it poor by some international standards. Restaurant is rather bleak, depiste the 'old-world' timbering.

Not a lot.

Poor service. Poor value for money-£13.50 For a very mediocre breakfast.