Holiday Inn London Heathrow  

Proximity to airport for an early moring departure.

The booking confirmation from your office indicated transportation from airport to hotel via Hoppa bus is available. It did not specify at a cost I.E. gbp 4.50 each. We did not have GPB's on arrival so it became an issue with the bus driver. He indicated that most clients that book online are of the opinion that it is a free ride. It isn't and perhaps you should indicate same on your confirmation.

Conveniently located for transit passengers as hotel is close to all terminals at Heathrow.

The hotel was very convenient for an overnight stay close to Heathrow Terminal 5, with good Hoppa bus service available. It was also possible to walk to a couple of local food outlets and even out into countryside to stretch the legs, time and weather permitting, after a long flight, and if no car available, which is not the case for some airport hotels. The accommodation was as stated, very clean and comfortable.

The online reservation system indicated that the accommodation fee would be deducted immediately from my credit card. However when I prepared to leave the hotel, the desk clerk advised that it didn't work that way and that I needed to pay the bill. As I hadn't allowed much time to do that before taking the Hoppa bus, I could easily have missed the bus to the airport. This should be made clear to guests at the time they check in, so that they can allow time for payment at checkout or pay the night before. I could see this being a distinct problem for people who do not usually allow time for unforeseen events.

It was close to the airport, clean and a good price.

We were driving into the airport using 2 gps systems (in car and hand held) and spent almost 2 hours trying to find it. When calling the hotel the person could not/would not help us. We decided to go ahead and return the car and happened to drive by it with the rental car address. The building is huge but only has one sign at the opposite end of the building as the drive entrance. And that sign was obstructed by their New Years eve buffet sign. There was no marking that the drive was the entrance to the hotel saying "holiday inn". When I asked the desk clerk they said many people have this problem - but they do not fix it. In the taxi the next day the driver also said that is a common complaint that is unresolved because business travelers use cabs and driving vacationers only usually visit once so - no need to address problem.

Location and comfort of rooms

It is close to the airport, quite convenient for travellers staying for one night before taking the early morning flights or before moving to central London or other UK cities.The breakfast is very good with greater varieties than ordinary traditional English breakfast.

The size of the room is something that does not meet the standard, I booked a triple room but the room accorded to me was not more than a double room, only with the addition of a sofa bed for my 14 year-old son.]As such, it restricted our movements inside the room.

The room was very clean and comfortable. It was everything that it was suppose to be. The condition of the hotel was very nice.

The hotel showed free shuttles to and from the hotel to the airport however it charged for the shuttle $30 each way

Its a nice hotel conveniently located with good rooms

They did not hold the reservation and I had only the choice of a smoking room

i enjoyed my stay the staff looked after me as a solo blind traveler i fealt safe and help was provided as required

The professionalism on check in,courteous staff,I had phoned earlier in the week to confirm that we would be arriving late on the night,assured that that was no problem,they debited my card as a guarantee which was correct. The room was warm,comfortable with excellent facilities at a very good price. Location at the airport superb and usde of free shuttle bus a bonus. Well done to all.

Staff at reception was very friendly and helpful. Clean, quiet rooms with coffee. Has everything I needed and will stay there again.

On arrival, staff at the front desk demanded credit card details, even though the stay had been prepaid. This occurred despite that fact that I arrived after the restaurant had closed for the evening and departed to connect with a transatlantic flight before breakfast was served in the morning. I was told that if I did not provide a preauthorisation, I would be unable to stay at the hotel that night, although a manager had earlier annotated my electronic account record as fully prepaid. The fifty pound 'hold' on my credit card account was not removed for over a week, and was eventually removed only after a relative called the hotel and complained to a duty manager on my behalf. The duty manager was extremely helpful in resolving the problem and indicated that there were outsanding staff training issues, since such a demand should never have been made by the night staff.